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The act of troubleshooting is both an art and a science. The constant effort of Apigee technical support teams has been to demystify the art and expose the science behind problem identification and resolution.

What are playbooks?

Developed in collaboration with ApigeeTechnical Support teams, Apigee troubleshootingplaybooks are designed to provide quick and effective solutions to errors or other issues that you may encounter when working with Apigee products.

Audience

Troubleshooting playbooks are intended for readers with a high-level understanding of Apigee and its architecture, as well as some understanding of basic concepts such as policies and analytics.

Some problems can be diagnosed and solved only by Apigee hybrid users and may require knowledge of internal components such such as Cassandra and Postgres datastores, Message Processors, and Routers.

If you are on Apigee, then we clearly specify when you can perform the indicated troubleshooting steps and when you need to contactGoogle Cloud Customer Care for assistance.

Playbooks

This section describes the current playbooks.

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curl: (7) Failed to connect to example.apis.com port 443: Operation timed out

curl: (35) LibreSSL SSL_connect: SSL_ERROR_SYSCALL in connection to example.apis.com:443

{"fault":{"faultstring":"The Service is temporarily unavailable","detail":{"errorcode":"messaging.adaptors.http.flow.ServiceUnavailable","reason":"TARGET_CONNECT_TIMEOUT"}}}

Readiness probe failed: HTTP probe failed with statuscode: 500