Google Maps Platform Support and Resources
Google Maps Platform is a set of APIs and SDKs that lets developers embedfeatures such as Maps, Routes, and Places in mobile apps and web pages. Use theresources on this page to discover support services for Google Maps Platform, includingdeveloper communities, technical guidance, and expert support.
Search the documentation
Get in-depth technical information, tutorials, and more.
View the FAQ
Browse frequently asked questions for fast answers to common questions.
Ask on Stack Overflow
Get answers to technical questions from other Google Maps developers.
Incidents and known issues
Found a problem? See if it's already been reported.
Report a bug or feature request
Want to report a bug in Google Maps Platform? Have a feature you'd love to see? Let us know!
Incorrect Maps Data?
Send feedback on Google Maps to fix an address, update business information, report a road issue, and more.
Contact the support team
Engage directly with our support team regarding issues and account questions.
Ask on StackOverflow
We use the popular programming Q&A websiteStack Overflowto field technical questions about Google Maps Platform. Stack Overflowis a collaboratively-edited question and answer site for programmers.The site is not run by Google, but you cansign in using yourGoogle Account. Members of the Google Maps Platform team monitor severalGoogle Maps-related tags on Stack Overflow. It's a great place to asktechnical questions about developing and maintaining your app.
The table below provides links to the Google Maps Platform product documentation, as well as links to Stack Overflow tagged for each API.
If you post a new question on Stack Overflow, please consider the following:
- Before posting, please search the group to see if someone has already answered your question. You can search from the group homepage.
- Be very clear about your question in the subject — it helps those trying to answer your question as well as those who may be looking for information in the future.
- Give plenty of details in your post to help others understand your problem. Consider including code snippets, logs, or links to screenshots.
- Please include a code snippet that demonstrates the problem. Most people will not debug errors in your code without a simple sample that easily reproduces the problem. If you find it difficult to host your code online, use a service likeJSFiddle.
- Read the Stack Overflow FAQ. Follow the community site's guidelines and tips to help ensure an answer to your question. For further guidance on how to ask questions on Stack Overflow, please review these Help Center articles:
Ask a new question
Incidents and known issues
Check the following resources for current issues impacting Google Maps Platform:
- The Google Maps Platform Public Status Dashboard provides status information on the products that are generally available and covered by the Google Maps Platform SLA. You can check this dashboard to view the current status of any of those services. You can even clickView History to see incidents that occurred over the past 365 days. Incidents shown on the dashboard are classified as either Service Outage, Service Disruption, or Service Information, depending on their severity. Note that all incidents are first verified by our support engineers, so there may be a slight delay from the time they were first detected. Incidents that appear on the Maps Public Status Dashboard will surface on the Google Maps Platform status card in theGoogle Maps Platform Support section of the Google Cloud console, including information and a link to the incident on the Public Status Dashboard.
- Our Issue Tracker maintains a list of open known issues. The Issue Tracker includes technical issues that may not be severe enough to be surfaced in the Public Status Dashboard. This is where you can easily view Google-acknowledged bugs and add your own comments to help our teams investigate or identify workarounds.
For more information on how Google Maps Platform incidents are managed, see our article onIncident Management
Report a bug or feature request
If you think you may have found a bug, or if you have a feature request thatyou would like to share with the Google Maps Platform team, please file a bugor feature request in ourIssue Tracker.
Enhanced Support customers and Google Maps Platform Partners shouldcreate a support case instead of creating issues in the Issue Tracker. This will ensure adequate response and resolution times.
If you are submitting a bug, please include a sample that demonstrates the problem to help us reproduce exactly what you are seeing.
| Issue tracker status codes | |
|---|---|
| New | This issue/feature request has not been triaged. |
| Assigned | The issue has a person assigned to it. |
| Accepted | The issue has been acknowledged by the assignee, who will provide updates when active investigations begin. |
| Fixed | The issue is resolved in a released version. |
| Fixed (Verified) | The issue has been addressed and the correctness of the fix has been confirmed. |
| Won't fix (Not reproducible) | There is either not enough information to fix the issue, or the issue as reported cannot be re-created. |
| Won't fix (Intended behavior) | The issue describes the expected behavior of the product under the reported circumstances. |
| Won't fix (Obsolete) | The issue is no longer relevant due to changes in the product. |
| Won't fix (Infeasible) | The issue requires changes that cannot be implemented in the foreseeable future. |
| Duplicate | This report duplicates an existing issue. |
| Issue tracker triaged codes | |
|---|---|
| PendingFurtherReview | This issue has passed initial triage and is waiting for priority review. |
| NeatIdea | Feature request is acknowledged. We are currently evaluating this request but do not have any plans to implement it. Please star to vote and comment to discuss your use case. |
| NeedsMoreInfo | This issue/feature request requires more information from the reporter. |
Visit theGoogle Cloud Support Portal Shutdown FAQ for more information on the changes impacting the support experience.
Incorrect Maps data
You can directly report problematic data on the Google Maps application atHow to send us feedback in Google Maps.
As a Maps Platform developer, you can alsoContact Support toreport data issues. Support for complex issues (for example, systematic issues or situations wherethe expected behavior is unclear) requiresEnhanced Support.
Decide on the right support service
Google highly recommends that you have support set up before you need it.Compare support services.
To find the level of support you currently have for Google Maps Platform:
- Go toGoogle Maps Platform Support in the Google Cloud Console.
- Your support service is shown near the bottom of the page.
Enhanced support
Enhanced Support offers 1-hour initial response time for Critical Impact issues 24x7, escalationcase privileges, investigation into more complex map data issues,and more. The Enhanced Support service isdesigned for those who are looking for fast responsesaround the clock, and additional services to run their Google Maps Platform workloads inproduction. SeeGoogle Maps Platform Customer Carefor more information.
Sign up for, or cancel, a support service
Only Billing Administrators can change the selected support service, since itwill apply to all projects linked to your current Google Cloud Billing account.
To sign up for, or cancel, a support servicecontact sales.
Contact the Google Maps Platform support team
If you find that your questions have not been answered onStack Overflow or theIssue Tracker, please visit theGoogle Maps Platform Support page within the Cloud console.
From the Google Maps Platform Support page, you cancreate new support cases andview,resolve, orescalate existing cases.
Some Support features are available only toEnhanced Support customers.Learn more aboutGoogle Maps Platform Customer Care options.To manage cases in the Google Maps Platform console, you will need to have one of the following roles:
- Project Owner
- Project Editor
- Tech Support Editor
- Tech Support Viewer
The Tech Support Viewer role is only able to view case information and cannot interact with or update the case in any way.
To learn more about these roles, including how to apply them, seeGrant support access.View a comparison of the roles mentioned in the Google Maps Platform documentation.
Create a support case
Project Owners, Project Editors, and Tech Support Editors can create support cases. If you don’t have one of these roles, contact your Project Owner or Organization Admin toget access.
Before you create a support case, you must have a valid billing account and have at least one Google Maps Platform API enabled on your project. Go to theBilling page of the Cloud console to ensure you have a valid billing account and visit theMarketplace to enable an API on your project.- Visit the Google Maps Platform Support Create a Case page in the Cloud console.
- Alternatively, you can click the 'Create Case' button at the top of theGoogle Maps Platform Support page.
- Select theproject related to your question in the top dropdown bar of the Cloud console.
- Fill out the form in detail.
- Once your case is created, you can correspond with Support via Email.
Manage your cases
View, resolve, or escalate your support cases from the Cloud console. Please communicate with support on your cases by responding to case emails. In the future, you can look forward to replying to cases in the Cloud console.
View cases
Your cases are visible on theCases page, while your most recent cases are also visible on theGoogle Maps Platform Support Overview page, which you can use to go to the Cases page. Select any case to see its details and interact with Google Maps Platform Support.
Cases are scoped to the selected project, so you will only see cases that were created within that project. If you have multiple projects and cannot find an expected support case, check to see if you are viewing the project from where you originally created the support case.
Resolve a case
If your case no longer requires support, you can either inform Support via email or youcan click the 'Resolve' button at the top of the Case Details page for your case.
Grant support access
A Project Owner or an Organization Admin can grant all availableroles from the IAM page.
- Open the IAM page in the Cloud console.
- SelectSelect a project > choose a project from the dropdown >Open.
- SelectAdd, then enter the new member’s email address.
- You can add individuals, service accounts, or Google Groups as members, but every project must have at least one individual as a member.
- Select the member’s role. For best security practices, we strongly recommend giving the member the lowest permissions needed. Members withProject Owner permissions are able to manage all aspects of the project, including shutting it down.
- To grantProject Owner orProject Editor permissions, choose the appropriate role underProject.
- To limit a member’s permissions to filing technical support cases, choose theTech Support Editor role underSupport.
- Save your changes.
Contact Billing Support as a Billing Admin
TheBilling Admin role does not grant permissions to create support cases on its billing account, because access to Support (Tech or Billing) is based on project permissions, and is granted toProject Owners,Project Editors, orTech Support Editors on a project tied to the billing account. If you do not have access to any project tied to the billing account:
- Create a new project. You are automatically assigned theProject Owner role for this project.
- Enable billing on your new project, using the billing account used for your group's other projects.
- Enable a Google Maps Platform API from this new project.
Learn how tocreate a project, enable billing for it, and enable an API.
Since you are the Project Owner for this new project, you have access to Google Maps Platform API support case creation from that new project and can make inquiries about the billing account attached to it.
Support response times
Support response times are indicated in the table below (resolution times may vary):
| Priority level | Example situations | Standard Support response time | Enhanced Support response time |
| Critical Impact - Service Unusable in Production Applies only to Google Maps Platform services marked asGeneral Availability | Your situation matches all the following criteria:
| 1 hour on weekdays, excludingregional holidays | 1 hour on weekdays and weekends |
| High Impact - Service Severely Impaired Applies only to Google Maps Platform services marked asGeneral Availability | Your product or service is degraded in production, having a noticeable rate of user-facing errors. Business impact is moderate (for example, danger of revenue loss or productivity decrease). A workaround to mitigate critical business impact is available and can be quickly implemented. | 24 hours on weekdays | 4 hours on weekdays and weekends |
| Medium Impact - Service Partially Impaired | The issue is limited in scope and/or severity. The issue has no user-visible impact. Business impact is low (for example, inconvenience or minor business processes affected). | 24 hours on weekdays | 24 hours on weekdays |
| Low Impact - Service Fully Usable | Little to no business or technical impact. | 24 hours on weekdays | 24 hours on weekdays |
Privacy inquiries
For questions related to data privacy and protection, you can contact us using the Data Privacy Inquiry Form.
Escalate a case
Note: Case escalation is available only toEnhanced Support subscribers.If you think that your case is not being handled optimally, you can escalate the case. An escalation manager will review your case to ensure that it is handled properly. Escalation managers can provide additional expertise or better prioritize a case based on business requirements, but they cannot grant exceptions to policies or terms of service.
One hour after a case is first submitted, you may escalate it. Use the Escalate button found in the footer of your support emails, in the case creation confirmation email, or in any response to the case. You can also click the 'Escalate' button at the top of the Case Details page for your case.
Request video conferencing
Note: Video conferencing is available only toEnhanced Support subscribers.If you think that your case would benefit from a voice/video conference to aid in communicationand issue resolution, open a Technical support case and request a video call,describing a meeting objective, and offer possible times (including time zone). Uponreceiving a request, Google Maps Platform Support will schedule a session usingGoogle Meet or a videoconferencing system of your choosing.
Request an SLA incident report
Note: Requesting incident reports is available only toEnhanced Support subscribers.If you have experienced an incident that breached theGoogle Maps PlatformService Level Agreement (SLA), you can open a Technical support case to request anincident report. If you had opened a support case during the incident, you can make arequest for an incident report on that case, rather than opening a new case.The incident report will include information about the impact and mitigation of theincident, and prevention steps that are taken to avoid such incidents in the future.
Request Assistance with a map data quality issue
Note: Assistance with map data quality issues isavailable only toEnhanced Support subscribers.If you have a complex issue around map data quality that requires investigation(such as a potential missing address or inaccurate address data), open a Technical supportcase and request a complex map data investigation. In your case, include details aboutthe map data quality issue. Upon receiving a request, Google Maps Platform Support willengage with you to investigate the map data quality issue, and Google may make correspondingdata changes.
Staying informed
Google Cloudproject owners receive emails about backwards incompatible changes, mandatory migrations, legal, billing, and security issues that may affect their projects. To receive proactive notifications about such changes that might impact your project,assign the owner role with a monitored email address for each of your projects. Additionally, we recommend addingEssentialContacts to receive notifications in othercategories.
Here are some other ways to stay up to date with Google Maps Platform:
- The Maps Public Status Dashboard tracks the availability and status of the Google Maps Platform APIs. It is the first place to check when you discover an issue is affecting you. The dashboard shows incidents that affect many customers, so if you see an incident listed it is likely related to your problem.
- Use theRSS Feed orJSON History links at the bottom of the Maps Public Status Dashboard to view a feed of current and past incidents. Every post to the Dashboard will trigger a post to the feed. To keep you updated, each post to the feed will include all the messages and updates pertaining to the corresponding Dashboard event. That way you won't need to dig through your feed history to piece together how things are progressing. RSS feeds are published in XML format. Browser extensions such as RSS Subscription Extension (by Google) allow you to preview the feed content and subscribe through your favorite RSS reader. JSON History is aJSON Web Feed of past incidents. A range of software libraries and web frameworks support content syndication via JSON Feed.
- Subscribe to our Google Groups to stay up to date with changes, outages, and other announcements.
- google-maps-platform-notifications: Technical updates about Google Maps Platform APIs and web services, outage notifications, and platform feature announcements (~3-5 per month).
- google-maps-js-api-v3-notify: New releases of the Google Maps JavaScript API (~4 messages per year).
- TheGoogle Maps Platform Blog is a useful source of news and updates across all of Google's Geo developer products.
- TheGoogle Cloud Blog provides updates on all Google Cloud products, including the Google Maps Platform.
- Subscribe to theGoogle Maps Platform YouTube channel for news announcements, developer tips, and featured developer stories.
- Learn how to get the most out of our APIs and SDKs with our developer best practice videos in theGoogle Maps Platform Geocasts playlist.
- Focus on the latest features and product announcements with theWhat's New on Google Maps Platform playlist.
Terms of use
For your reference, here are the documents relating to your usage:
- Terms of Service: Describes your rights and obligations as a Google Maps Platform customer.
Except as otherwise noted, the content of this page is licensed under theCreative Commons Attribution 4.0 License, and code samples are licensed under theApache 2.0 License. For details, see theGoogle Developers Site Policies. Java is a registered trademark of Oracle and/or its affiliates.
Last updated 2025-12-11 UTC.