This guide covers how to manage user feedback on the Chrome Web Store. Learn how to reply toreviews, check ratings, and provide user support. Whether you choose to use the built-in tools orset up a dedicated support site, we'll show you the steps to improve your user engagement and handlefeedback efficiently.

Reply to user reviews

Ratings and reviews help people decide whether or not to try out an extension. Not only do theyleave a positive impression, but can also increase your ranking on the Chrome Web Store.

Users can leave comments in theReviews section of your store item, under the item's overview. You can also post replies hereto those reviews. Each user can only rate an extension once, but they can update their rating orreview at any time. You can also edit your reply at any time to provide the user with updates.

Note: Users will not be notified when you reply to a review, but other users will see thatyou are committed to solving issues as they arise.

Users are more likely to improve their reviews if you respond and address their concerns promptly. Toreceive email notifications when users post reviews or update existing reviews, you can enableItem review completed in theAccount settings of the Developer Dashboard, under theNotifications section.

Note: It's important to know that you cannot remove user comments from your listing, even if you believe they are unfair. However, we encourage you to respond to user feedback in the comments to show that you are addressing their concerns. You may also report fake reviews via theOne Support Form.

The Rating tab

TheRating tab in the developer dashboard provides an overview of your extension’s ratings,including the total number of reviews and ratings over time.

Note: You can give users a direct link to the review page of yourstore item by adding/reviews at the end of your item’s URL:https://chrome.google.com/webstore/detail/{your-item-id}/reviews

Provide user support

To ensure the best user experience and build a great extension it's important to collect, evaluate,and follow up on bug reports and feature requests. Users will be able to seek support by scrollingdown to theSupport section of your store item, under thePrivacy section. You can respondto user feedback in two ways:

• By using the built-inSupport hub, or
• By directing users to a dedicated support site.

The support hub

The Chrome Web Store provides a support hub, where users can leave questions, suggestions, and issues they are facing. To use the support hub, you need to enable it first by going to theAccount management page and turning on theVisibility under theItem support section.

In theUser Support tab of the developer dashboard you can view, respond and manage user feedback. Use theTypedropdown to filter user input byfeature request, bug report or question. You can assign a status to each request, and can respond to each inquiry. Each ticket includes the extensionversion, browser type and operating system to help you reproduce bugsmore efficiently.

To receive email notifications when users post new support requests, you canenableItem support issue received in theAccount settings of the DeveloperDashboard, under theNotifications section.

Note: Users won't be notified when you reply to a support issue, but other users will see that you are committed to solving issues as they arise.

Using a dedicated support site

You can set up a dedicated support site for your users, so that the support link goes there instead of the default forum experience. This site can be anything you like, such as:

• A discussion group using Google Groups or some similar service.
• A form-handling site that lets users submit feedback or support tickets.
• A public information site with your product road map or other details.

Once you set up the site, go to theStore Listing tab of the developer console and add the link to theSupport URLfield. Your support link will then take users to your dedicated site.

Note: Make sure youturn off theItem support Visibility in the dashboard Account settings to disable the support hub.