File A Complaint

Important Information

• Fairfax County Consumer Affairs receives complaints occurring in Fairfax County and seeks to resolve them by means of voluntary mediation or arbitration.
• If you have a question or need advice about a consumer issue, contact Consumer Affairs at 703-222-8435, TTY 711, to speak to a consumer specialist. Our business hours are 8:00 a.m. to 4:30 p.m. Monday through Friday.
• We do not provide legal advice, legal representation, or pursue matters in court.
• We do not regulate prices or rent. We do not handle employee vs. employer disputes, discrimination disputes, business vs. business disputes, or cases against government agencies.
• All complaint documentation will be shared with the respondent and becomes a part of the public record, which upon request may be disclosed pursuant to Virginia’s Freedom of Information Act.

 Disclaimers

• By signing this form, you authorize Fairfax County Consumer Affairs and any other local, state, or federal agencies to which we may refer your case, to evaluate your complaint, to contact you, and to take whatever lawful actions are deemed appropriate in your case.
• Closed complaints will stay on file for one year from the date of closure and will then be destroyed in accordance with established procedures for destroying public records.
• Closed complaints are subject to public disclosure under the provisions of the Virginia Freedom of Information Act, Virginia Code Section 2.2-3700 et seq. 
• The information requested on the official Consumer Complaint Form, and all subsequent requests by this Branch for additional information, are subject to the Governmental Data Collection and Dissemination Practices Act, Virginia Code Section 2.2-3800 et seq.