1990s
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1991 - Contract signed with Telecoms Directories
Datacom signs its first large outsourcing contract with Telecom Directories (now known as Spark New Zealand Limited).

Two people signing a contract,Two people signing a contract,false
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1990s
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1992 - First contact centre is opened
Datacom opens its first contact centre in Sydney, enhancing its customer service offering by providing real-time support.

People working in a Datacom contact centre,People working in a Datacom contact centre,false
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1990s
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1994 - Datacom heads across the ditch
Datacom expands its operations into Australia by opening its first office in Sydney.

A map with a pin pointing to Sydney,A map with a pin pointing to Sydney,false
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1990s
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1996 - Further expansion across Australasia
A Datacom office is opened in Kuala Lumpur to further expand operations across Australasia.

A map with a pin pointing to Kuala Lumpar,A map with a pin pointing to Kuala Lumpar,false
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1990s
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1997 - Establishes partner program and service offering
Datacom builds its partner programs and sales services with the channel and reseller community.

An assortment of Datacom partner logos,An assortment of Datacom partner logos,false
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2000s
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2000 - Business continues to grow in Australia
Datacom continues to grow its service offerings across Australia by opening its second Australian office in Melbourne.

Clusters of open plan desks in Datacom's Melbourne office,Clusters of open plan desks in Datacom's Melbourne office,false
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2000s
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2003 - Datacom Connect is established
Datacom Connect becomes an innovator in the contact centre industry and a leader in customer experiences and experience design.

A woman working at a desk in a Datacom contact centre,A woman working at a desk in a Datacom contact centre,false
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2000s
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2006 - Business expands across Australia
Datacom opens its third Australian office in Adelaide, expanding its operations into South Australia. This is followed by Western Australia in 2007.

The kitchen and working area of Datacom's office in Perth,The kitchen and working area of Datacom's office in Perth,false
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2000s
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2009 - Opening of state-of-the-art data centre
The Orbit data centre, located in Auckland, is opened. The data centre is currently capable of housing over 1,100 racks and delivering up to 10MW of power.

An exterior shot of Datacom's Orbit data centre in Auckland,An exterior shot of Datacom's Orbit data centre in Auckland,false
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2010s
1of8
2010 - Opens second data centre in New Zealand
The Gloucester data centre, located in central Christchurch, sets the benchmark for South Island data centres meeting the needs of modern computing infrastructure.

An exterior shot of Datacom's Gloucester data centre in Christchurch,An exterior shot of Datacom's Gloucester data centre in Christchurch,false
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2010s
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2012 - Datacom offers advanced security services
Datacom establishes a security operations centre (SOC) in Wellington, develops the first SIEM platform, and offers security monitoring services to government clients.

A security specialist working at a desk,A security specialist working at a desk,false
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2010s
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2013 - Offers long-term, scalable data storage
Datacom opens Kapua - its most expandable data centre - offering a long-term, scalable, and secure facility for large enterprises.

An exterior shot of Datacom's Kapua data centre in Hamilton,An exterior shot of Datacom's Kapua data centre in Hamilton,false
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2010s
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2015 - Datacom becomes a Microsoft CSP and joins AWS' MSP
Datacom becomes a provider of Microsoft cloud services and joins the AWS Managed Service Program (one of only 20 businesses worldwide to do so).

A cloud server room and an AWS certification badge,A cloud server room and an AWS certification badge,false
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2010s
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2017 - Builds a world-class security operations centre
Datacom builds a dedicated security operations centre (SOC) in its Auckland office – access controlled, concrete floor to ceiling, and partitioned separate network.

A security specialist running tests,A security specialist running tests,false
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2010s
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2018 - Introduces Datascape enterprise resource planning
Datacom's first customer goes live with Datascape ERP - a cloud-based software suite purpose built for local government in New Zealand and Australia.

A person using the Datascape software on a laptop,A person using the Datascape software on a laptop,false
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2010s
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2019 - The Datacom Foundation is established
Datacom provides long-term educational support for the children of families affected by the devastating Christchurch Mosque shootings.

A young girl wearing a hijab doing schoolwork with a teacher,A young girl wearing a hijab doing schoolwork with a teacher,false
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2010s
1of8
2019 - Partners with AirTrunk in Australia
As part of Datacom's trans-Tasman interconnected data centre network across New Zealand and Australia, the partnership with AirTrunk enables customers to access state-of-the-art data centre facilities of a scale otherwise only available to the largest public cloud providers.

Front desk at the AirTrunk data centre in Sydney,Front desk at the AirTrunk data centre in Sydney,false
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2020s
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2020 - Datacom sets up a dedicated CSIRT team
Datacom establishes a dedicated CSIRT team (cybersecurity incident response team) to provide customers with rapid, wraparound support in the event of a cyber breach or attack.

A security specialist responding to a potential breach,A security specialist responding to a potential breach,false
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2020s
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2021 - Datascape Enterprise is available for local councils
Datascape Enterprise - a suite of ERP modules and digital enablement tools - is available to councils across New Zealand, Western Australia, South Australia and Victoria.

A local council worker in the field using Datascape software ,A local council worker in the field using Datascape software ,false
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2020s
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2022 - Datacom secures contract with Transport for NSW
Datacom secures a four-year contract with Transport for NSW providing network operations and a high-speed digital ecosystem to support customer service.

A yellow New South Wales transport train on the move,A yellow New South Wales transport train on the move,false
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2020s
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2024 - Datacom achieves 100% renewable energy
Datacom's data centres across New Zealand are powered with 100% renewable energy.

Director of Datacom Data Centres Andrew Green standing in a server room,Director of Datacom Data Centres Andrew Green standing in a server room,false
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2020s
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2024 - Cybersecurity team grows to 170+ people
Datacom’s cybersecurity team is one of the largest dedicated security teams in New Zealand.

A cybersecurity team working on an incident response,A cybersecurity team working on an incident response,false
Details