Starting on June 30, 2025, Translation Hub is officially deprecated and will no longer be supported. You can continue using Translation Hub until September 20, 2026, when it will be shut down.

Identify and solve common issues that you might encounter withTranslation Hub.

Portal user forgot password

For portal users who sign in by using an email and password, you can resettheir password by going tohttps://translationhub.cloud.google.com/.

After entering your email address, clickTrouble signing in? to reset yourpassword.

This operation is restricted to administrators only

Contact your Translation Hub administrators and request that they addyour account to a Translation Hub portal.

Unable to load translation resources when using a portal

When Google Cloud administrators create a portal, Translation Hubassigns the portal a service account. Use Identity and Access Management to check that the serviceaccount was assigned theTranslation Hub Portal User role, which allows portalusers to view and use translation resources. For more information, seeEnable users to request translations.

Overlapping text

In some cases, native PDF translations might include translated text overlaid onthe source text. Typically, these cases include multiple layers of text, likewhen selectable text is on top of a background image that also includes text.

Convert the PDF document to an image and then translate it. To do thisconversion, you can use Chrome (print as image) or other third-party tools.Converting the PDF to an image enables Translation Hub to process the documentas a scanned PDF.