How you respond to, categorize, and solve incidents of differing severity cansignificantly affect your operations during an event. Use a centralized incidentmanagement system for effective tracking throughout the incident lifecycle. Formore information, seeManage incidents and problems.

Review best practices when working with Customer Care

Work with your Cloud Customer Care team and your TAM for additional support. Ifyou'recreating a support case, makesure to provide detailed and specific information to make it easier for theCustomer Care team to respond to you quickly and efficiently. To getimmediate attention from Google, consider choosing "P1" for the support casepriority. You can always downgrade the priority later. For more information, seeBest practices for working with Customer Care.

Create a communication plan

Establish clear incident response procedures including clear roles andresponsibilities, communication protocols, and escalation paths. Create avirtual chat room or conference call for cross-collaboration and communicationbetween teams and vendors so that there's a channel for updates and progressreports.

Ensure access

Resolve any authentication and access issues before your event. Make sure thatyou have granted the appropriate permissions to users, developers,operators, data scientists, security administrators, network administrators, andany other roles in your organization. This includes the ability to createsupport cases, troubleshoot issues, and access your disaster recoveryenvironment.

Review your contacts

Many Google Cloud offerings, such as Cloud Billing, send outnotifications to share important information with Google Cloud users. Bydefault, these notifications are sent to members with certainIdentity and Access Management (IAM) roles. With Essential Contacts, you cancustomize who receives notifications by providing your own list of contacts.Make sure to review your contacts ahead of your event and modify them as needed.For more information, seeManaging contacts for notifications.

Enable Personalized Service Health

Personalized Service Health lets you identify Google Cloud service disruptionsrelevant to your projects so that you can manage and respond to them efficiently.For more information, see thePersonalized Service Health overview.

Make sure that you have enabled the Service Health API ahead of your eventand that your organization can access the dashboard and configure alerts.For more information, seeManage Personalized Service Health access.

What's next

• Optimize your cloud resources