Get a Google support package

Google Cloud offers different support packages to meet different needs,such as 24/7 coverage, phone support, and access to a technical support manager.For more information, seeCloud Customer Care.

If you're not sure if you have a paid technical support package, check yourGoogle Cloud console:

Visit your Google Cloud console

Get support from the community

This section lists different approaches you can use to get your questionsanswered by using community resources.

Ask a question on Stack Overflow

Ask a question about Google Cloud Observability onStack Overflow. Review thefollowing table for relevant tags on Stack Overflow. These tagsnot only receive responses from the Stack Overflow community, but also fromGoogle engineers, who monitor the tags and offer unofficial support.

Discuss Google Cloud Observability products

Join thegoogle-stackdriver-discussionGoogle group to discuss Google Cloud Observability and receive announcements and updates.

You can also visit the Google CloudSlack community to discussGoogle Cloud Observability and other Google Cloud products. If you haven'talready joined,use this form to sign up.For Google Cloud Observability, join the#stackdriverchannel.

File bugs or feature requests

This section describes how you can search for know issues, file a featurerequest, or share your opinion.

Found a bug in Google Cloud Observability?

You can search issues and submit new bugs by using our issue trackers. Reviewthe following table to search and report issues in Google Cloud Observability:

The Google Cloud Observability team reviews and tracks every new bug submitted by users. Expectto hear from us within 2 business days. To learn more about what to expect whenyou file a bug, readIssue reports.

Have a feature request for Google Cloud Observability?

You can request and vote for new features by using our issue trackers; reviewthe table in theFound a bug in Google Cloud Observability?section on this page.

Feature requests with more stars and, hopefully, comments from severalusers about how the feature would be useful are more likely to be considered.ReadFeature requests to learnmore about how Google Cloud tracks feature requests.

Want to share your opinion on Google Cloud Observability products?

Your feedback helps us improve Google Cloud Observability. You can sendfeedback from your Google Cloud console or your Cloud Monitoring console.

To send feedback from yourGoogle Cloud console,do the following:

1. In the toolbar, clickhelp_outlineHelp, and then selectSend feedback.

2. In the dialog, enter your issue or share your idea. You can include inyour feedback a screenshot, which can give us a clearer target foryour feedback.

3. ClickSend.

If reporting an issue, then include the steps you performed, what you expectedto happen, and what actually happened. The more details you provide, the morelikely it is we'll be able to quickly reproduce and resolve your issue.

In addition to bugs and feature requests, we're happy to receive any otherfeedback that you'd like to provide. In your request, include as much detailas you can.

After we receive your feedback, we will read it and either submit a new bug oradd it to a known issue. We do receive a high volume of submissions;unfortunately, this means that we're unable to respond directly to each one.

Want to speak with someone in Sales?

Just mention Google Cloud Observability in yourinquiry, and someonefrom the Google Cloud sales team will get back to you shortly.