Get a Google support package

Google Cloud offers different support packages to meet different needs, such as 24/7coverage, phone support, and access to a technical support manager. For more information,seeCloud Customer Care.

Prepare for Google support

Before contacting technical support, see if your question or problem hasalready been addressed in one of the following places:

• Known issues
• Troubleshooting
• FAQ
• Error messages
• Diagnose issues

When you contact technical support, we recommend that you have the followingtypes of information ready:

• Your project ID and Cloud SQL instance name.
• If your issue involves an error of any kind,check the Cloud SQL logs.Copy and save any resulting log entries that appear to be relevant to the time the problem occurred.

  Read the entries carefully. Error logs can be full of information, and often the root cause of the problem is hidden somewhere in the text.

Get support through the Google Cloud console

You can contact technical support through phone or chat, and find other supportoptions on theGoogle Cloud console support page.

Get support from the community

• Search existing issues in the community forumsStack Overflow andgoogle-cloud-sql-discuss.
• Check thepublic issuetracker for Cloud SQL.

If you are still stuck, take one of the following steps:

• Ask a question onStack Overflow.Use the taggoogle-cloud-sql for questions aboutCloud SQL for PostgreSQL. This tag not only receives responses from theStack Overflow community, but also from Google engineers, who monitor the tagand offer unofficial support.
• Join thegoogle-cloud-sql-discussGoogle group to discuss Cloud SQL for PostgreSQL issues.
• Visit the Google CloudSlack community to discussCloud SQL for PostgreSQL and other Google Cloud products. If you haven'talready joined,use this form to sign up.

When posting your question, provide:

• A description of your problem, including any error messages.
• The operation you attempted, for example, an admin operation or query.
• The time and date (including timezone) you encountered the problem.
• The tool or library that you use to interact with Cloud SQL.
• A code sample, if applicable and possible.

You can also join thegoogle-cloud-sql-announceGoogle group to receive announcements about Cloud SQL for PostgreSQL. Subscribe via email withgoogle-cloud-sql-announce+subscribe@googlegroups.com.

File bugs or feature requests

From the Cloud SQL for PostgreSQL documentation click "Send feedback" near thetop right of the page. This will open a feedback form. Your commentswill be reviewed by the Cloud SQL for PostgreSQL team.