Class Case (0.2.0)
Case(mapping=None,*,ignore_unknown_fields=False,**kwargs)A Case is an object that contains the details of a support case. Itcontains fields for the time it was created, its priority, itsclassification, and more. Cases can also have comments andattachments that get added over time.
A case is parented by a Google Cloud organization or project.
Organizations are identified by a number, so the name of a caseparented by an organization would look like this:
::
organizations/123/cases/456
Projects have two unique identifiers, an ID and a number, and theylook like this:
::
projects/abc/cases/456
::
projects/123/cases/456
You can use either of them when calling the API. To learn more aboutproject identifiers, seeAIP-2510 <https://google.aip.dev/cloud/2510>__.
Attributes | |
|---|---|
| Name | Description |
name | strIdentifier. The resource name for the case. |
display_name | strThe short summary of the issue reported in this case. |
description | strA broad description of the issue. |
classification | google.cloud.support_v2.types.CaseClassificationThe issue classification applicable to this case. |
time_zone | strThe timezone of the user who created the support case. It should be in a format IANA recognizes: https://www.iana.org/time-zones. There is no additional validation done by the API. |
subscriber_email_addresses | MutableSequence[str]The email addresses to receive updates on this case. |
state | google.cloud.support_v2.types.Case.StateOutput only. The current status of the support case. |
create_time | google.protobuf.timestamp_pb2.TimestampOutput only. The time this case was created. |
update_time | google.protobuf.timestamp_pb2.TimestampOutput only. The time this case was last updated. |
creator | google.cloud.support_v2.types.ActorThe user who created the case. Note: The name and email will be obfuscated if the case was created by Google Support. |
contact_email | strA user-supplied email address to send case update notifications for. This should only be used in BYOID flows, where we cannot infer the user's email address directly from their EUCs. |
escalated | boolWhether the case is currently escalated. |
test_case | boolWhether this case was created for internal API testing and should not be acted on by the support team. |
language_code | strThe language the user has requested to receive support in. This should be a BCP 47 language code (e.g., "en","zh-CN","zh-TW","ja","ko"). If no language or an unsupported language is specified, this field defaults to English (en). Language selection during case creation may affect your available support options. For a list of supported languages and their support working hours, see: https://cloud.google.com/support/docs/language-working-hours |
priority | google.cloud.support_v2.types.Case.PriorityThe priority of this case. |
Classes
Priority
Priority(value)The case Priority. P0 is most urgent and P4 the least.
State
State(value)The status of a support case.
Except as otherwise noted, the content of this page is licensed under theCreative Commons Attribution 4.0 License, and code samples are licensed under theApache 2.0 License. For details, see theGoogle Developers Site Policies. Java is a registered trademark of Oracle and/or its affiliates.
Last updated 2025-10-30 UTC.