Troubleshoot file import errors
This page explains how to troubleshoot errors withmanual file import.
Errors reference
The following tables describe the possible errors you might find withmanual file import, and the possible error messages.
Blocking errors
The following errors prevent you from uploading your infrastructure data.
| Error message | Error explanation |
|---|---|
Import jobJOB_NAME contains no files | You didn't upload any files. |
Import jobJOB_NAME has mixed format files. | You uploaded mixed files formats. |
FileFILE_NAME with formatFORMAT sizeSIZE is over the allowed limit:LIMIT_VALUE | You uploaded a file that is too large. |
| Missing required file "vmInfo" | You didn't upload the required vmInfo file. |
vmInfo file
| Column | Error case | Error message | Import behavior |
|---|---|---|---|
| Any column | Unexpected column | Unable to find column mapping forCOLUMN_NAME | The cell is ignored. |
| MachineId | Missing column | Missing field(s) which can uniquely identify the Asset | Every row shows the error message, and the row is not parsed. |
| Empty UUID | Missing field(s) which can uniquely identify the Asset | The row is not parsed. | |
| PrimaryMACAddress | None,AA-BB-CC-DD-EE-FF orAA:BB:CC:DD:EE:FF formats | Unexpected MAC addressINPUT_MAC, want pattern "^([0-9A-Fa-f]{2}[:-]){5}([0-9A-Fa-f]{2})$" | The cell is ignored. |
| TotalDiskAllocatedGiB | Non float | Invalid syntax | The cell is ignored. |
| Negative float | Unexpected negative valueINPUT_VALUE | The cell is ignored. | |
| TotalDiskUsedGiB | Non float | Invalid syntax | The cell is ignored. |
| Negative float | Unexpected negative valueINPUT_VALUE | The cell is ignored. | |
| Not higher than Allocated | "TotalDiskUsedGiB" is higher than "TotalDiskAllocatedGiB" | The cell is ignored. | |
| AllocatedProcessorCoreCount | Non int | Invalid syntax | The cell is ignored. |
| Negative int | Unexpected negative valueINPUT_VALUE | The cell is ignored. | |
| MemoryGiB | Non float | Invalid syntax | The cell is ignored. |
| Negative float | Unexpected negative valueINPUT_VALUE | The cell is ignored. | |
| CreateDate | Empty string | Empty timestamp | The cell is ignored. |
| Wrong format | Unexpected timestamp formatINPUT_VALUE, want "2006-01-02 15:04:05-07:00" | The cell is ignored. | |
| IsPhysical | Not in {"","0","false","False","FALSE"} | Physical machines are not supported yet | The row is not parsed. |
| Source | AWS/Azure only (none for manual) | The row is not parsed. |
diskInfo file
| Column | Error case | Error message | Import behavior |
|---|---|---|---|
| Any column | Unexpected column | unable to find column mapping forCOLUMN_NAME | The cell is ignored. |
| MachineId | Missing column | Missing field(s) which can uniquely identify the Asset | Every row shows the error message, and the row is not parsed. |
| Empty UUID | Missing field(s) which can uniquely identify the Asset | The row is not parsed. | |
| SizeInGib | Non float | Invalid syntax | The cell is ignored. |
| Negative float | Unexpected negative valueINPUT_VALUE | The cell is ignored. | |
| UsedInGib | Non float | Invalid syntax | The cell is ignored. |
| Negative float | Unexpected negative valueINPUT_VALUE | The cell is ignored. | |
| Not higher than Size | "UsedInGib" is higher than "SizeInGib" | The cell is ignored. |
perfInfo file
| Column | Error case | Error message | Import behavior |
|---|---|---|---|
| Any column | Unexpected column | unable to find column mapping forCOLUMN_NAME | The cell is ignored. |
| MachineId | Missing column | Missing field(s) which can uniquely identify the Asset | Every row shows the error message, and the row is not parsed. |
| Empty UUID | Missing field(s) which can uniquely identify the Asset | The row is not parsed. | |
| TimeStamp | Empty string | empty timestamp | The row is not parsed. |
| Wrong format | Unexpected timestamp formatINPUT_VALUE, want "2006-01-02 15:04:05-07:00" | The row is not parsed. | |
| CpuUtilizationPercentage | Non float | Invalid syntax | The cell is ignored. |
| X< 0 || X > 100 | Invalid percentageINPUT_VALUE | The cell is ignored. | |
| MemoryUtilizationPercentage | Non float | Invalid syntax | The cell is ignored. |
| X< 0 || X > 100 | Invalid percentageINPUT_VALUE | The cell is ignored. | |
| UtilizedMemoryBytes | Non float | Invalid syntax | The cell is ignored. |
| Negative float | Unexpected negative valueINPUT_VALUE | The cell is ignored. | |
| DiskReadOperationsPerSec | Non float | Invalid syntax | The cell is ignored. |
| Negative float | Unexpected negative valueINPUT_VALUE | The cell is ignored. | |
| DiskWriteOperationsPerSec | Non float | Invalid syntax | The cell is ignored. |
| Negative float | Unexpected negative valueINPUT_VALUE | The cell is ignored. | |
| NetworkBytesPerSecSent | Non float | Invalid syntax | The cell is ignored. |
| Negative float | Unexpected negative valueINPUT_VALUE | The cell is ignored. | |
| NetworkBytesPerSecReceived | Non float | Invalid syntax | The cell is ignored. |
| Negative float | Unexpected negative valueINPUT_VALUE | The cell is ignored. |
tagInfo file
| Column | Error case | Error message | Import behavior |
|---|---|---|---|
| Any column | Unexpected column | Unable to find column mapping forCOLUMN_NAME | The cell is ignored. |
| MachineId | Missing column | Missing field(s) which can uniquely identify the Asset | Every row shows the error message, and the row is not parsed. |
| Empty UUID | Missing field(s) which can uniquely identify the Asset | The row is not parsed. | |
| Key | Invalid according to GCP guidelines | KeyINPUT_VALUE was converted toOUTPUT_VALUE according to GCP guidelines | The converted name is used for the key. |
| Already exists | KeyINPUT_VALUE already exists | The label is not parsed. | |
| Value | Invalid according to GCP guidelines | ValueINPUT_VALUE was converted toOUTPUT_VALUE according to GCP guidelines | The converted name is used for the value. |
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Last updated 2026-02-19 UTC.