SysAid
Integration version: 5.0
Configure SysAid integration in Google Security Operations
For detailed instructions on how to configure an integration inGoogle SecOps, seeConfigureintegrations.
Actions
Close Service Request
Description
Close a service request by its ID.
Parameters
| Parameter | Type | Default Value | Description |
|---|---|---|---|
| Solution | String | N/A | The solution of the request service. |
Run On
This action runs on all entities.
Action Results
Entity Enrichment
N/A
Insights
N/A
Script Result
| Script Result Name | Value Options | Example |
|---|---|---|
| success | True/False | success:False |
JSON Result
N/ACreate Service Request
Description
Create a service request.
Parameters
| Parameter | Type | Default Value | Description |
|---|---|---|---|
| Title | String | N/A | The title of the service request. |
| Description | String | N/A | The description of the service request. |
| Service Request Type | String | N/A | The type of the service request. Valid values: incident, request, problem, change, all. |
| Status | String | N/A | The status of the request service. |
| Priority | String | N/A | The priority of the request service. |
| Assignee | String | N/A | The assignee of the request service. |
| Urgency | String | N/A | The urgency of the request service. |
| Request User | String | N/A | The request user of the request service. |
| Category | String | N/A | The category of the request service. |
| Subcategory | String | N/A | The subcategory of the request service. |
| Third Category | String | N/A | The third category of the request service. |
| Assigned Group | String | N/A | The assigned group of the request service. |
Run On
This action runs on all entities.
Action Results
Entity Enrichment
N/A
Insights
N/A
Script Result
| Script Result Name | Value Options | Example |
|---|---|---|
| success | True/False | success:False |
JSON Result
N/ADelete Service Request
Description
Delete a service request.
Parameters
| Parameter | Type | Default Value | Description |
|---|---|---|---|
| Service Request ID | String | N/A | The ID of the service request to delete. |
Run On
This action runs on all entities.
Action Results
Entity Enrichment
N/A
Insights
N/A
Script Result
| Script Result Name | Value Options | Example |
|---|---|---|
| success | True/False | success:False |
JSON Result
N/AGet Service Request
Description
Get a service request.
Parameters
| Parameter | Type | Default Value | Description |
|---|---|---|---|
| Service Request ID | String | N/A | The ID of the service request to get info about. |
Run On
This action runs on all entities.
Action Results
Entity Enrichment
N/A
Insights
N/A
Script Result
| Script Result Name | Value Options | Example |
|---|---|---|
| service_request | N/A | N/A |
JSON Result
N/AList Service Requests
Description
List service requests.
Parameters
| Parameter | Type | Default Value | Description |
|---|---|---|---|
| Service Request Type | String | N/A | The type of the service request to filter by. Valid values: incident, request, problem, change, all. |
| Status | String | N/A | The status of the request service to filter by. |
| Priority | String | N/A | The priority of the request service to filter by. |
| Assignee | String | N/A | The assignee of the request service to filter by. |
| Urgency | String | N/A | The urgency of the request service to filter by. |
| Request User | String | N/A | The request user of the request service to filter by. |
| Category | String | N/A | The category of the request service to filter by. |
| Subcategory | String | N/A | The subcategory of the request service to filter by. |
| Third Category | String | N/A | The third category of the request service to filter by. |
| Assigned Group | String | N/A | The assigned group of the request service to filter by. |
| Get Archived | Boolean | N/A | Whether to get archived request services or not. |
Run On
This action runs on all entities.
Action Results
Entity Enrichment
N/A
Insights
N/A
Script Result
| Script Result Name | Value Options | Example |
|---|---|---|
| request_services | True/False | request_services:False |
JSON Result
N/AList Users
Description
List SysAid users.
Parameters
N/A
Run On
This action runs on all entities.
Action Results
Entity Enrichment
N/A
Insights
N/A
Script Result
| Script Result Name | Value Options | Example |
|---|---|---|
| users | True/False | users:False |
JSON Result
N/APing
Description
Test the connectivity to SysAid.
Parameters
N/A
Run On
This action runs on all entities.
Action Results
Entity Enrichment
N/A
Insights
N/A
Script Result
| Script Result Name | Value Options | Example |
|---|---|---|
| is_success | True/False | is_success:False |
JSON Result
N/AUpdate Service Request
Description
Update a service request.
Parameters
| Parameter | Type | Default Value | Description |
|---|---|---|---|
| Service Request ID | String | N/A | The ID of the service request to update. |
| Status | String | N/A | The new status of the request service. |
| Priority | String | N/A | The new priority of the request service. |
| Assignee | String | N/A | The new assignee of the request service. |
| Urgency | String | N/A | The new urgency of the request service. |
| Request User | String | N/A | The new request user of the request service. |
| Category | String | N/A | The new category of the request service. |
| Subcategory | String | N/A | The new subcategory of the request service. |
| Third Category | String | N/A | The new third category of the request service. |
| Assigned Group | String | N/A | The new assigned group of the request service. |
Run On
This action runs on all entities.
Action Results
Entity Enrichment
N/A
Insights
N/A
Script Result
| Script Result Name | Value Options | Example |
|---|---|---|
| success | True/False | success:False |
JSON Result
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Last updated 2026-02-19 UTC.