It’s been a wild year. Actually, it’s been a few years. Last year, Resgrid started to make some solid forward momentum instead of the endless whack-a-mole that 2020 to 2022 was. End of the year, we usually take two weeks off. While we did take some much-earned family time, there was a ton of work …

Starting in September 2023 Resgrid has started the journey to get SOC2 Certified and as a result there will be a number of changes to some of our back end systems, processes, etc as a result. Part of SOC2 is knowing a lot more about the vendors utilized. Although we check all vendors when we …

We have started rolling out our new v4 API update! This API is a evolution in how we want our APIs to be consumed and bring some consistency between API endpoints. Other important aspects of the v4 api is to ensure that access controls are being performed in standard and consistent manners. This is our …

I’m excited to share with you all a new application we have been working on the last 6 months. Resgrid Dispatch is a dedicated dispatcher oriented application, that allows your dispatchers to easily log in, manage, create calls and control units. After a lot of feedback and working with a lot of you we came …

After receiving numerous reports over the last few months, we took a deeper look as to why some users were not getting responses to support requests they submitted. Due to a configuration issue a number of tickets were being routed in the system that prevented us from seeing them. We apologize for this issue and …

Starting in 2019 we started to overhaul Resgrid, make it more modern, add more value, push our open-source offerings and start to expand our features and fix underlying system issues. Our focus for Resgrid is to make the system a top tier dispatch and management solution for everyone. The amount of effort required for this …

Resgrid will be going down for maintenance on Saturday December 19th starting at 5PM Pacific time and lasting for approximately 3 hours. We hope to have the system back online and servicing requests sooner, but have to plan for the larger downtime window. During this downtime both the web and api services and all dispatching …

I wanted to give a status update on the Resgrid v3 update as it’s been a few since it was announced. We are in the final stages of testing and validation. Were hoping this phase goes well as that would put us right on track to getting the system out before the end of the …

Every 3 or so years we undertake a large refresh of our underlying architecture. The reason we invest this amount of time, effort and capital is to ensure our code, servers and mechanisms are staying current with latest trends, advancements and patterns. Our last major refresh was done in 2015/2016 and we knew we were …

Updates, both new features and fixes are vital to keep software and services modern and have feature sets that evolve with the needs of users. For the Resgrid service we try and push out updates to production at least weekly if we can. Sometimes changes are bigger, require more testing or are not ready for …