Open Library- Publication date
- 1983
- Topics
- Physiological & neuro-psychology,Psychological aspects,Employee motivation,Social Science,Work,Sociology,Sociology - General,General,Social Science / Sociology / General,Emotions,Anthropology - General,Economic aspects,Motivation (Psychology),Trabajo,Empleados,Émotions,Travail,Personnel,Emoties,Arbeid,Vervreemding,Arbeitnehmer,Kommerzialisierung,Gefühl,Man Emotions Exploitation by employers
- Publisher
- Berkeley : University of California Press
- Collection
- internetarchivebooks;printdisabled
- Contributor
- Internet Archive
- Language
- English
- Item Size
- 407.0M
Bibliography: 267-295
Includes index
Arlie Hochschild examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant's job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural." The bill collector's job is to collect on the service, and if necessary, to deflate the status of the customer by being "nastier than natural." Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company's commercial purpose. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not "her" smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us
Includes index
Arlie Hochschild examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant's job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural." The bill collector's job is to collect on the service, and if necessary, to deflate the status of the customer by being "nastier than natural." Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company's commercial purpose. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not "her" smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us
- Access-restricted-item
- true
- Addeddate
- 2011-09-26 21:10:27
- Bookplateleaf
- 0008
- Boxid
- IA151401
- Boxid_2
- CH110201
- Camera
- Canon EOS 5D Mark II
- City
- Berkeley
- Date-raw
- August 14, 1985
- Edition
- [8th print.]
- External-identifier
- urn:oclc:record:1036702909
![[WorldCat (this item)]](/image.pl?url=https%3a%2f%2farchive.org%2fimages%2fworldcat-small.png&f=jpg&w=240 "[WorldCat (this item)]")
urn:lcp:managedheart00arli:lcpdf:b9b2d0e1-0aa2-460b-baab-e2556b5db42e
urn:lcp:managedheart00arli:epub:70ed5f14-b9de-4e3b-930b-a4a63543e557
- Extramarc
- UCLA Voyager
- Foldoutcount
- 0
- Identifier
- managedheart00arli
- Identifier-ark
- ark:/13960/t6543tg73
- Isbn
- 0520048008
9780520048003
0520054547
9780520054547
- Lccn
- 83001399
- Ocr_converted
- abbyy-to-hocr 1.1.20
- Ocr_module_version
- 0.0.17
- Openlibrary
- OL7708992M
- Openlibrary_edition
- OL7708992M
- Openlibrary_work
- OL2627283W
- Page-progression
- lr
- Page_number_confidence
- 94
- Page_number_module_version
- 1.0.5
- Pages
- 326
- Ppi
- 514
- Related-external-id
- urn:isbn:0520239334
urn:lccn:83001399
urn:lccn:2003042606
urn:oclc:249243096
urn:oclc:254003633
urn:oclc:254645794
urn:oclc:255177871
urn:oclc:300864968
urn:oclc:442578451
urn:oclc:51607227
urn:oclc:63139801
urn:oclc:781188107
urn:oclc:813496385
urn:oclc:840313388
urn:oclc:848881059
urn:oclc:849520271
urn:oclc:856601860
urn:oclc:867721145
urn:oclc:868029965
urn:isbn:0520951859
urn:oclc:784885210
urn:oclc:794491991
urn:oclc:841726396
urn:isbn:052093041X
urn:oclc:757261284
urn:oclc:763161328
urn:oclc:768411344
urn:oclc:879240970
urn:isbn:6613303917
urn:isbn:0520272943
urn:oclc:768071758
urn:oclc:778617642
urn:oclc:793021874
urn:oclc:794295213
urn:oclc:802068132
urn:oclc:806438223
urn:oclc:811322786
urn:oclc:820622612
urn:oclc:847556336
urn:oclc:856605342
urn:oclc:863159397
urn:isbn:0520048008
urn:oclc:251551598
urn:oclc:300935269
urn:oclc:476217459
urn:oclc:781537752
urn:oclc:842293483
urn:oclc:9280843
- Republisher_date
- 20120420025207
- Republisher_operator
- scanner-shenzhen-thomas@archive.org
- Scandate
- 20120419092102
- Scanner
- scribe20.shenzhen.archive.org
- Scanningcenter
- shenzhen
- Source
- removed
- Worldcat (source edition)
- 12541719
- Full catalog record
- MARCXML
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