App problems

I do love this app but I’ve been having problems with it for the last 4 days. Tried opening it and it tells me to log on to the internet or Wi-Fi even though both are working fine. All other apps I’ve got are working on both my phone and iPad. Global Player is the only app not working on both. I’ve tried the app support but that doesn’t seem to be working either. It just freezes when I try opening it. I’ve tried deleting the app and downloading again. I’ve triedTwitter messaging and still nothing. Please help

Where is the ‘Settings’ button?

I didn’t want to write a review before contacting the developers first and letting them know the issues I’m having with the app. Unfortunately, tapping the ‘developers website’ button in the App Store takes you to the Global Player app. On the app I cannot find any ‘Settings’ or ‘Contact Us’ button. Therefore, I have to write a review to get in touch with them. I’ve downloaded the app a few minutes ago but had to give it 2 stars because the app has no ‘Settings’ or ‘Contact Us’ button, as far as I can see. The reason this is so frustrating is because I cannot change the podcasts to ‘Listen to earliest first’ as you can on the iPhone Podcasts app. I only downloaded this app to listen to ‘Hunting Ghislaine: The Trial.’ I was looking forward to listening to all of the series and finding out at the end if she is guilty or not. I press play and the host reveals straight away the verdict because it starts with the last podcast of the series! FFS! Firstly, this setting drives me up the wall. If you’re going to choose one setting, make it the one that starts a series at the beginning. It’s not rocket science! Secondly, have a clear settings button where users can choose how they want the podcast to be played.

Radio app with ill thought out podcast section.

While Global have a number of great podcasts on its books the app you get to browse and listen to them needs work. Simple things like the ability to search within a podcast is missing, so you find the pod you’re looking for but there’s one episode you have to listen to, but wait! There’s 200 episodes, I’ll need to do a search, errr no, you’ll have to scroll down and look for it manually. I’d like my library to be that, the selection of pods I decided to download but no you can’t have that, you get the full show and a symbol at the side telling you if you’ve downloaded it or not, again not great if you’ve got a pod with loads of episodes. Essentially this is a radio app with a podcast section added to it with little thought for the user. It is a shame because Global are developing a great range of podcasts, it’s just a shame it makes it difficult for the user to navigate them. I often find myself slipping back to the Apple podcast app for this reason.

App not accessible with VoiceOver

I really don’t like having to give it 1 star but I have to because it is almost completely inaccessible with VoiceOver. There are lots of unlabelled buttons and it is impossible to switch between stations and know which station I have switched to. I have many of the Global apps installed and as a result I can only listen to the main stations through their individual apps and not brand extension stations such as Heart 80s and Smooth Country. I am currently having to use Radioplayer to listen to most Global stations but I would like to of course be able to listen to them using Global Player. Other major radio companies such as Bauer Media and Nation Broadcasting have completely accessible apps for their stations so it’s disappointing that you don’t put accessibility at the forefront of app development. Years ago your apps were completely accessible but since the inception of Global Player and the major change to your app lay-out, design and functionality, the acccessibility of your apps has been disappointing.