Refunds and replacements
Oyster and contactless refunds
- For contactless and adult Oyster refunds, sign in to yourContactless and Oyster account. If you don't have one,create an account now
- For Oyster photocard refunds, contact us via the Oyster contact form, selecting the 'child/student' or '60+' option
Charged unexpected amount
No longer needed
Lost, stolen, damaged or faulty cards
Other lost, stolen or faulty cards or tickets
Replace your photo
Change Travelcard zones
Overlapping tickets
Contactless and Oyster account
Sign in or create an accountTop up online, see your journey and payment history and apply for refunds.