For organizations asking how to improve the quality of their products and services and consistently meet their customers’ expectations, ISO has an answer. Addressing various aspects of quality management and containing some of ISO’s best-known standards, there’s the ISO 9000 family.

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What is the ISO 9000 family of standards on quality management?

The ISO 9000 family consists of the world's best knownstandard for quality management systems (QMS), ISO 9001, along with a set of supporting standards on quality management, all published byISO/TC 176 and its subcommittees.

ISO's seven quality management principles

The ISO 9000 standard outlining the fundamentalconcepts and vocabulary of quality management defines seven principles that all other quality management standards in this family are based on. These principles include a strong customer focus, the active involvement and buy-in of top management, a process-oriented approach, and a commitment to continuous improvement. Further details can be found in ISO’s brochure on quality management principles.

Providing a model to follow when setting up and operating a management system, find out more about how MSS work and where they can be applied.
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ISO 9001 SME success package

Empowering small enterprises with practical guidance.

  • ISO 9001:2015
    ISO 9001:2015 for Small Enterprises - What to do?
English | PDF
CHF198CHF178

Highlights from our store

Discover them all

  • ISO 9000:2015
    Quality management systems
    Fundamentals and vocabulary
  • ISO 9001:2015
    Quality management systems
    ISO 9001 is the world's best-known quality management standard for companies and organizations of any size.
  • ISO 9004:2018
    Quality management
    Quality of an organization – Guidance to achieve sustained success

Sector-specific applications of ISO 9001

ISO has a range of standards for quality management systems that are based on ISO 9001 and adapted to specific sectors and industries. These include:

  • Medical devices — Quality management systems — Requirements for regulatory purposes
  • Quality management systems — Particular requirements for the application of ISO 9001:2015 for electoral organizations at all levels of government
  • Quality management systems — Guidelines for the application of ISO 9001 in local government
  • Railway applications — Railway quality management system — ISO 9001:2015 and specific requirements for application in the railway sector
  • Petroleum, petrochemical and natural gas industries — Sector-specific quality management systems — Requirements for product and service supply organizations
  • Software engineering — Guidelines for the application of ISO 9001:2015 to computer software
Bundle - 10% discount
ISO 9001 SME success package

Empowering small enterprises with practical guidance.

  • ISO 9001:2015
    ISO 9001:2015 for Small Enterprises - What to do?
English | PDF
CHF198CHF178
Cover page: ISO 9001 - Debunking the myths
An informative free brochure to ISO 9001 that clarifies some of the misconceptions around its implementation and use.
Cover page: ISO 9001:2015 for Small Enterprises - What to do?
A handbook for SMEs wishing to implement a quality management system based on ISO 9001:2015.
Cover page: ISO 9001:2015 - How to use it
This brochure provides useful information to help you get started with ISO 9001
Cover page: ISO 9001 - What does it mean in the supply chain?
A useful guide to ISO 9001 for those involved in the selection of suppliers, helping you get the most out of the standard as a supply chain tool.
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Visit the Technical Committee's own website for more information.
Sheffield, UK

The world’s favourite standard is still as relevant as ever.

Study shows that ISO’s quality management system (QMS) is an effective support tool promoting administrative reform in state administrative agencies.

Sheffield, UK

The world’s favourite standard is still as relevant as ever.

Overhead view of worker’s hands moving clutch pressure plates down the production line in an industrial clutch factory.

Standards to support ISO 9001 have just been updated.

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