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By:Cary Cherniss	Download PDF
Graduate School of Applied and Professional Psychology (GSAPP) - Rutgers University
Email:cherniss@rci.rutgers.edu
(Note: These guidelines emerged from a study of the development of the Emotional Competence program at American Express Financial Advisors)

1. Link emotional intelligence to a business need.
Support for training and development in emotional intelligence will increase if it is clearly linked to a business need. People in the organization need to see it not as just a "nice" thing to do that makes people "feel good," though this may be important and desirable. In order to gain the level of support needed for successful implementation, emotional intelligence must be viewed as something that makes good business sense.

2. Find a powerful sponsor.
For better or worse, organizations tend to be political entities. The support of an influential executive thus is vital for a new, unconventional initiative such as emotional intelligence training. Finding a powerful sponsor who can provide political protection and financial backing can make the difference between success and failure.

3. Establish a mechanism such as a "skunkworks" team for developing the idea.
Emotional intelligence is an innovative and unconventional idea in the organizational world. Efforts to promote it in organizations thus can be easily smothered by the rigidity of a bureaucracy. Ideally, it should be developed and initially operated by a self-managed team that has an "open ticket" to innovate. The team should have less formality, more flexible roles, and more open flows of information. It also should be kept relatively free of "creativity killers" such as surveillance, evaluation, over-control, and arbitrary deadlines. A particularly good way of achieving this type of setting is to establish a "skunkworks team," which was the name of the famed R&D team at Lockheed that sequestered itself and produced a number of innovations.

4. Use research to evaluate the program and demonstrate its value.
Emotional intelligence activities that are not based on solid research are highly vulnerable. Emotional intelligence training, even more than other types of activity, needs to be research-driven. The research should be extensive enough to give key decision-makers confidence that emotional intelligence training is based on sound, objective analysis. Both qualitative and quantitative research have value in securing support.

5. Make sure that the program’s quality is so high that it is beyond reproach.
Because emotional intelligence training is not a traditional business concern, it is vulnerable to criticism. To counteract the detrimental effects of such criticism, it is important to insure that training efforts meet the highest standards. If an emotional intelligence program becomes associated with shoddy, superficial work, resistance to it will increase further. Opponents of such training need few excuses to kill it.

6. Infuse emotional intelligence into the organization in a variety of ways.
In order to bring emotional intelligence training and development into the mainstream, it is useful to find different ways of positioning and presenting it in the organization. For instance, different versions of a program can be developed for different groups. Multiple infusion helps to normalize and generalize the concept. It also creates a culture in which people are repeatedly reminded of what they have learned and thus are more likely to apply it on the job.

7. Find emotionally intelligent leaders to guide implementation.
Implementing emotional intelligence initiatives in organizational settings often is a challenging task. Even with the support of powerful sponsors and good timing, one is likely to encounter much resistance. Success depends on the emotional intelligence of those who orchestrate the implementation effort.

8. Move when the timing is right
At certain times in the life of any organization, the conditions will be more or less favorable for the implementation of emotional intelligence training and development activities. Those who wish to establish such activities in their organization need to ask themselves whether the timing is right. Sometimes, it may be necessary to wait until conditions are more favorable.

News and Events

Check out our newEVENTS section to find out about the latest conferences and training opportunities involving members of the EI Consortium.

NEW Doctoral Program in Organizational Psychology

Rutgers University - Graduate School of Applied and Professional Psychology(GSAPP) is now offering a doctoral program in Organizational Psychology and is accepting applications for students. The Consortium for Research on Emotional Intelligence in Organizations is headquartered within Rutgers, providing students the opportunity to conduct research and collaborate with leading experts in the field of emotional intelligence. Clickhere for additional information.

NEW Research Fellowship

think2perform Research Institute’s Research Fellowship program invites proposals from doctoral candidates, post-docs and junior faculty pursuing self-defined research focused on moral intelligence, purpose, and/or emotional intelligence. Clickhere for more information.

Listen to Consortium member Chuck Wolfe interview some of the thought leaders in emotional intelligence.

Harvard Alumni Panel - Why is interest in Emotional Intelligence Soaring?

Consortium memberChuck Wolfe hosts a panel of world class leaders in the field of emotional intelligence (EI) to talk about why interest in EI is soaring. Panel members include EI Consortium membersDr. Richard Boyatzis,Dr. Cary Cherniss andDr. Helen Riess. Clickhere to view the panel discussion.

Interview with Dr. Cary Cherniss and Dr. Cornelia Roche

Host,Chuck Wolfe interviews Drs.Cary Cherniss and Cornelia Roche about their new bookLeading with Feeling: Nine Strategies of Emotionally Intelligent Leadership. The authors share powerful stories of cases involving outstanding leaders using strategies that can be learned that demonstrate effective use of emotional intelligence. Clickhere to see the interview.

Interview with Dr. Rick Aberman

SeeChuck Wolfe interview Consortium member and sports psychologistDr. Rick Aberman on peak performance and dealing with the pandemic. The interview is filled with insights, humorous anecdotes, and strategies for achieving peak performance in athletics and in life. Clickhere to see the interview.

Interview with Dr. David Caruso

Chuck Wolfe interviews Consortium memberDavid Caruso talking about their work together, the ability model of emotional intelligence, and insights into how to use emotional intelligence to address staying emotionally and mentally healthy during times of crisis and uncertainty. Click here to listen to the interview.

Interview with Dr. Richard Boyazis

How can you help someone to change?Richard Boyatzisis an expert in multiple areas including emotional intelligence. Richard and his coauthors, Melvin Smith, andEllen Van Oosten, have discovered that helping people connect to their positive vision of themselves or an inspiring dream or goal they've long held is key to creating changes that last. In their bookHelping People Change the authors share real stories and research that shows choosing a compassionate over a compliance coaching approach is a far more engaging and successful way to Helping People Change. Click here to listen to the interview.

Interview with Dr. Marc Brackett

Marc Brackett, Director of the Yale Center for Emotional Intelligence, has written a wonderful book about feelings. I worked with Marc when he was first crafting his world class social and emotional learning program, RULER. Our interview highlights how Marc has achieved his own and his Uncle's vision for encouraging each of us to understand and manage our feelings. My conversation with Marc is inspiring, humorous, and engaging at times. Clickhere to listen to the interview.

Interview with Dr. Helen Riess

Helen Riess is a world class expert on empathy. She is an associate clinical professor of psychiatry at Harvard Medical School and director of the Empathy and Relational Science Program at Mass General Hospital. Helen discusses her new book and shares insights, learnings and techniques such as the powerful seven-step process for understanding and increasing empathy. She relates information and cases whereby she uses empathy to make a meaningful difference in areas such as parenting and leading. Clickhere to listen to the interview.

Interview with Dr. Maurice Elias

The show is about theJoys and Oys of Parenting, a book written by a respected colleague, Dr. Maurice Elias, an expert in parenting and emotional and social intelligence. Dr. Elias wrote a book tying Judaism and emotional intelligence together to help parents with the challenging, compelling task of raising emotionally healthy children. And while there are fascinating links to Judaism the book is really for everybody. Clickhere to listen to the interview.

Interview with Geetu Bharwaney

Challenges abound and life is stressful for many. So how do we cope?Chuck Wolfe interviewsGeetu Bharwaney about her book,Emotional Resilience. Geetu offers research, insights, and most importantly practical tips for helping people bounce back from adversity. Clickhere to listen to the interview.

Interview with Dr. Daniel Goleman

Listen to an interview by withDr. Goleman on his new bookFocus: The Hidden Driver of Excellence. In the book Dan helps readers to understand the importance and power of the ability to focus one's attention, will power, and cognitive control in creating life success. Clickhere to listen to the interview.

Interview with Dr. John Mayer

How Personal Intelligence Shapes Our Lives: A Conversation with John D. Mayer. From picking a life partner, to choosing a career, Jack explains how personal intelligence has a major impact on our ability to make successful decisions. Clickhere to listen to the interview.

Interview with Dr. Cary Cherniss

ClickHERE to listen to an interview withDr. Cary Cherniss co-chair of the EI Consortium. Dr. Cherniss discusses the issue of emotional intelligence and workplace burnout.

Interview with Dr. Marc Brackett

ClickHERE to listen to an interview withDr. Marc Brackett, the newly appointed leader of the Center of Emotional Intelligence which will begin operation at Yale University in April, 2013. In this interview Dr. Brackett shares his vision for the new center.