We've been w AT&T Cellular for 17 years and hence have a "legacy" account. That creates problems. We decided to switch to a cheaper carrier that uses AT&T cell towers and has equivalent international service but cheaper. You need a Transfer Pin to authorize AT&T to release the phone number. Because we have a "legacy" account, none of the online procedures work.

We were sent to the local AT&T Cellular office to handle our complex problem. We booked an appointment for the moment they opened on a Sunday and got hooked up with the manager of the local store, whose name is Bobby **. Bobby did EVERYTHING he could to try to get us the Transfer Pin including hanging with us on a phone call for over 1 1/2 hours with various AT&T business services to try to get us the Transfer Pin. He advocated for us with folks within the corporate world that just weren't going to get it done on a Sunday. Bobby is going to work on this first thing tomorrow (Monday) and I'm absolutely certain that he will continue to advance our cause to transfer away from AT&T just because he knows it's the right thing to do.

I use AT&T prepaid phone for one year in January 2018 and ended in January/Feb 2019. For one whole year using their service, I have no issues. Talk texts and data functions very well. Signal is available all the time when I am using phone. The downside is limit coverage since AT&T have fewer towers than Verizon who have more coverage more towers than AT&T but it not problem with me because I live in populated small town that have most AT&T towers covered.

Do not use their service. They have no logic and do not offer good customer service, I changed my account from a house phone to cell phone to keep our number when we moved out of state. AT&T sent us our final bill and our first bill to our new address for 2 months in a row. Then they started sending our bills to our old address, I am sure it was just a mistake. AT&T Customer service manager informed me that they do not make mistakes, and I must have requested this change and regardless of how it was done I still have to pay. Yes, I am so stupid that I do not know where I live, so I changed my address to my old address. What logic.

I recently switched to AT&T, and I couldn't be happier with my decision! From the very beginning, the customer service team was friendly and knowledgeable, helping me choose the right plan for my needs. The activation process was smooth and hassle-free. I've been particularly impressed with the network coverage. Whether I'm at home, at work, or traveling, I consistently enjoy fast and reliable service. Streaming my favorite shows and making video calls has never been easier! Additionally, the AT&T mobile app is intuitive and user-friendly, making it simple to manage my account, pay my bill, and track my data usage. Overall, I highly recommend AT&T to anyone looking for a solid provider with excellent service and coverage. They’ve truly exceeded my expectations!

I have used AT&T Wireless service for my family going on 12 years. Considering we use 7 devices and pay just over $300 a month, I think we get a pretty good deal with unlimited use basically. I just recently tried out AT&T internet air service in place of Century link who only offered 20 Mbps (with no hope for an upgrade) and at a monthly cost of over $80 with regular increases. With AT&T air I am consistently getting 150 to 500 Mbps running 18 devices and at a cost of only $47 a month. AT&T air functions using wireless technology from nearby towers so placement of the modem in your home has options not available to wired service modems dependent on DSL.

The speed I get from air and the lower monthly cost make sense over other services that limit my access to higher speeds as well as cost nearly twice as much. AT&T air is the only other available service in my area and it affords me options that I want over Centurylink limited service. There are services that provide the same if not faster speeds and for less money but are not available to me, so I say go with what works for you in the moment, which for me at this moment, is AT&T air.

Terrible customer service. They put you on hold for hours. The line drops. You cannot hear the agent. They overcharge you. They tell you to pay for an extra line to get a better plan and they do not deliver the promise.

I got locked out of my ATT YAHOO mail and have to wait 8 days to be sent a code to unlock it by USPS by mail. ATT is now controlled by YAHOO and this is wrong. I have been with them for years and plan to switch service. 8 days to get unlocked for email. THAT IS CRAZY.

Wish I could give it zero stars. They continue to lie to me about everything. They screw up my account all the time and it causes me to call NUMEROUS times to try and fix problems. No one listens there. I even had them send an email stating the next month's total on the bill and it was double that. They told me I had a credit yet then told me the bill was due with an additional charge instead of a credit. Their customer service is the worst and they only read over and over and over of off a sheet instead of answering your questions. I can't wait until I can change to another carrier because I really hate this company.

LAWSUIT Most Probably! DECEPTIVE & UNETHICAL PRACTICES! I've been a customer for a long time. For a while things went fine. For about several months I've been paying 2 weeks ahead of time using chimes credit builder card. My credit was 757. AT&T sold me a faulty Samsung S23 product -which died to a motherboard getting fried- and they are trying to force me to pay the few hundred dollars left that's owed on it. I am being BULLIED BY AT&T and SAMSUNG to pay for faulty equipment they sold me!! I WILL NOT PAY FOR A BROKEN PRODUCT!!

Samsung actually sent me to a certified Samsung technician who discovered the fried motherboard then Samsung rejected their own technician, actually refusing to contact them and didn't trust the technicians finding, again a technician they certified! I have lost important files that can only be recovered from that motherboards memory which a company claims they can do in a few days to a few weeks depending on price plans which are both very expensive but I'm hoping will be worth it. Samsung Refuses to take responsibility for pushing out a broken phone and AT&T is backing them up!

I will soon be without service and worse my credit will take a huge hit from this and I've worked on my credit for past 3 years. THREE YEARS of hard work down the drain! BE AWARE, AS REVEALED TO ME BY A AT&T REP in recorded conversation, S23's and S22's specifically are known to have Firmware problems and other issues including FRIED MOTHERBOARDS! I've been caused great financial and DEEPLY emotional pain with loss of personal information and soon a major hit to my credit profile that will degrade my worth for numerous things! CONSUMER PROTECTION FINANCE BUREAU WILL HERE FROM ME TODAY AND I WILL FIND A GOOD ATTORNEY.

I received a flyer on the mail regarding AT&T air and decided to give them a call. After hours of providing information to switch 3 phone lines and sign on for 5G internet service in my home, I was asked to provide answers to 3 security questions. First question was to add last two numbers of my driver license number and they gave me 3 choices, none of which were correct. Second and third questions had to do with places I worked and cars I owned. None of the choices were correct. Upon completion, I was told the security questions were not answered correctly and my application was not approved. When asked if they will providing the reason for denial, they said it is not a hard credit check and they don't have to give us that information. What a joke of a company.