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The Wayback Machine - https://web.archive.org/web/20230108154418/http://www.lang1234.info/lessons/category/hotels
Lang1234.com
Search site (except tables):
 
Chairs in hotel

Workers and Guests Have Different Language Needs in a Hotel:

housekeepers, gardeners, maintenance, shuttle drivers.
who stay in a hotel which does not know the guest's language: for example Brazilians in Russia, India or China
  • These needHotel Guest Lesson and Hotel Lesson 1 to arrive, enjoy themselves, and leave. They needNumbers andTime to understand answers to their questions. Then they needoral practice or songs. Guests can book reservations in their own language, since they can usetranslated email, a website, or an agency. They have guidebooks in their own languages explaining specialized terms like suite or king size.  

with guests: front desk, telephone, concierge.
  • These need to understand a range of sentences on checking in, money, rooms, complaints, and getting around the area. They would benefit from all the lessons here. They especially need Numbers,Time,Alphabet (for spelling names),Telephone,Hotel 1 andHotel 2.  "[M]ost of the utterances are short, direct and purpose-driven. They rarely consist of more than one clause, and ... are mostly based on or influenced by what guests say. Such responses are, for the most part, strictly functional." ("Hospitality language as a professional skill" 2003p.80) Then they needoral practice or songs.
  • The front desk and concierge also need a translatorApp on a tablet (Apple,Android orWindows). They will use it when a guest goes beyond the worker's language abilities. The App needs to display alternate keyboards to let the guest type in the guest's own language and alphabet, which the App will translate to the hotel worker, and it will translate the worker's answers. Voice translation is a good feature, but typing will also be needed when the App misunderstands a voice.

  Click for Restaurant Lesson
  • Waiters need to understand special requests and common questions, which are taughthere. Waiters also need to speak and understand the entire menu, which varies and cannot be taught here. The restaurant can translate the menu with Google or Bing into common languages of the guests, and the guests will feel more welcome. Waiters also needoral practice or songs.

local workers
Groups 1-4 need to speak in very simple words, because many people they talk to have limited English vocabulary (think of desk clerks in Russia or China talking in English to guests from Indonesia or Arabia).
                                                                                                            .

Click for comparison of  in hotel English.Most cover a difficult mixture of  the topics above. So it is hard for each group to learn what they need. Websites and books often start with making a reservation or booking by phone. Booking by phone is very hard and rarely needed: people can use translation sites on the internet.

Hotels and Travelers: Top 16 Countries

Travelers come from everywhere and go everywhere. They need people who speak their language.
Large Buildings
(Overnight, most recent year available in 2008-2012)

876,000,000    World Total, by Origin of Traveler:
  85,000,000      Hong Kong, China
  83,000,000      China
  72,000,000      Germany
  58,000,000      United States
  57,000,000      Britain
  44,000,000      Russia
  32,000,000      Canada
  29,000,000      Italy
  26,000,000      France
  21,000,000      Ukraine
  19,000,000      Netherlands
  19,000,000      Saudi Arabia
  18,000,000      Japan (all trips; most are overnight)
  16,000,000      Mexico
  16,000,000      Sweden
  15,000,000      India

There are 876 million overnight tourist trips per year (UNWTO Factbook, Outbound table 3.2). Numbers include trips between Hong Kong and the rest of China.

Most of these travelers use hotels and need help in their own languages. 
  (2011-2012)


21,170,000         41     World Total
   4,900,000        93     United States
   1,500,000      132     China 
   1,370,000        27     Japan 
   1,100,000        32     Italy 
      950,000        27     Germany 
      900,000        47     Spain 
      660,000        37     Mexico 
      650,000        17     Britain
      620,000        36     France 
      530,000            Thailand 
      410,000        25     Indonesia 
      400,000        41     Greece 
      400,000        40     Brazil 
      330,000      117     Turkey 
      290,000        22     Austria 
      260,000        33     Russia
 
There are 21 million rooms (UNWTO Factbook,  Accommodation  tables 4.13-4.14). Numbers include motels, guest houses, vacation rentals and hostels.

Many hotels are small (average 41 rooms), so they need the simplest possible training for their workers.
Direct URL for this page:
 
Direct URL: 

Hello 
 ​►, or ​►
Text in 
Picture



Use translate button above to into your language. 
Or click for text in 12 languages.  


Smile! Many travelers like to see a smile.


Room Contents
 
​►, or ​►​
When Is? 
​►, or ​►
Where Is? 
​►
Directions  
​►, or  ​►
​►​
Picture of hotel

Photo of housekeeper
Picture



















You can practice with a Test for this section.



Groundskeeper
Picture

➜ ➜
➜ ➜










))
><








ground floor




  • You can practice with a Test for this section.
  • The introductory set ofNumbers, Time, andHotel  can be downloaded as a group here (6MB).
  • Click for comparison of 35 courses in hotel English
  • If there are foreign workers who do not know the local language where they work, they also need to(A) havevisual cues for their work (Hotel Management  2009), and(B) gradually learn the local language, to avoid isolation. They can use thebest courses in the List of Language Courses.

The next lesson, for the front desk, is Hotel 2. There are also courses forRestaurant workers andsmall stores. Click any course in the upper right corner.
 
, or 
Hotel and Mountains
Guests sometimes stay in a hotel where no one speaks their language, These guests need a few words of English (or other common language) to arrive, enjoy their visit, and leave. They need the lessons in Hotel 1 to ask questions,Numbersand Time to understand answers, and the following words at the Front desk:
Picture



I want internet.
I want to check out.
I want to check out late.
The confirmed price is...

tax
service charge
meals
telephone

credit card
debit card
check
cash
 
Person at front desk
Reception 
, or 
Room Requests 
, or 
Wants 
, or 
Other Aspects of the Room 
, or 
Equipment 
, or 
Getting Around 
, or 
Where Is? (advanced) 
Picture

, or 

May I help you?
May I see your passport?
May I see your credit card?
May I see your identification?

May I see your confirmation?
The government wants us to see that.
The owner wants us to see that.
The manager wants us to see that.

Here is a list of prices.
I am studying English.
Thank you for coming here.
Enjoy your trip.







Picture

I have a booking.
I made a reservation under...
I want to check in.
I want to register.

I want to get my room.
I want a room.
I want to have a room.

My name is...
The name is...
The name is under...

How much is...?
What does that cost?
How much is that in dollars?

Convert that to yuan.
Give that in euros.
What is the exchange rate?
Can you give me change for...

My money is missing.
I lost my credit card.

Creative Commons Attribution-ShareAlike 4.0 International License.

Hotel room with doors outside
Picture

The room has...
The room does not have...
I will give you room 21.

2 beds
1 large bed
a private bathroom
a bathroom ensuite 

air conditioning
a fan
a window that opens

a kitchen
a kitchenette
a cooking area
a refrigerator 

a hair dryer
a balcony
a view of the garden
internet

I want...
the password
an extra key
a wake-up call

to send a fax
to receive a fax

Lang1234.com

reception desk
Picture

I want...
I need...
I'd like...
I would like...
I should prefer...
I must have...

Give me...
You have to give me...
You've got to give me...
You must give me...
Can you give me...?
Can't you give me...?

Let me have...
Do you have...?
Don't you have...?
Is there...?
Isn't there...?
I do want...

I don't want...
I do not want...
I must not have...
You must not give me...
I do not like...
I dislike...



room and window
Picture



The room is...
The room is not...

I want another room.

nice
good
perfect
comfortable

big
quiet
modern
traditional

near the stairs
next to the bar
close to the restaurant

far from the lift
a long way 

warm
hot
boiling
baking

cool
cold
freezing
chilly

dirty
unclean
filthy
bug-infested

small
tiny
cramped

Lang1234.com

Picture




How do I use the...?
air conditioning
toilet
hot water
cold water
shower

refrigerator
microwave
television
TV
radio

A TV in the next room is noisy.
People next door are loud.

is broken
doesn't work
does not work
does not run

needs repair
needs fixing
must be fixed
should be repaired

is noisy
overflowed
spilled
leaked
drips

Lang1234.com

Picture


The driver can wait for you.
You can call this number for a taxi.
The restaurant will call a taxi for you.
The museum can phone a car for you.

Show them this address.
Would you like a guide?
You can rent a car at...

I will write the address and phone.
You can walk.
You can take a taxi.

How do I make a telephone call?
How can I call?
How should I phone?
I must call...

How do I get to...
How do I go to...
How can I get a car to...
Where can I find a taxi to...
How do I get back to the hotel? 

What will the weather be?
Have you heard a weather forecast?
Will it rain?
What temperature will it be?
What is that in Fahrenheit?
What is that in Celsius?

Where is a good...
Can you recommend a...

restaurant
shop to buy...
store to get...

church
mosque
temple
pharmacy
drugstore

doctor who speaks English
English-speaking dentist

Lang1234.com


The lessons do not explainlocal public transport, city buses or underground. These are hard the first time, even for visitors who know the local language, and are dangerous if guests miss their stop and are lost. I do not want to encourage beginners in English to describe them. If foreign-language guests are not happy with taxis, tourist buses, or private cars, they need detailed instructions in their own language in a good guidebook or website.

The best hotels may send a young guide when foreigners use local public transport the first time, and be sure they know how to call for help.

Long distance buses and trains are easier, and hotels can send travelers to the station or an agency, or get tickets for them. In many countries travelers will need to negotiate prices and classes, so a guide or translator will help.

The front desk and concierge need a translator app on a tablet (AppleAndroid or Windows). They will use it when a guest goes beyond the worker's language abilities. The app needs to display alternate keyboards to let the guest type in the guest's own language and alphabet, which the app will translate to the hotel worker, and it will translate the worker's answers. Voice translation is a good feature, but typing will be needed when the app misunderstands a voice.

Doctors and dentists who speak English can be found through IAMAT andDental Departures.




Simple questions were covered in Hotel 1. This list covers more questions from more guests. 

Front desk staff will understand these. Better housekeepers, gardeners and maintenance staff will also understand these.
Picture

Where is the... 
lobby
concierge

bellman
bellhop
porter

entrance

taxi
bus
tour


 
Hello ​►, or ​►
Text in 
Telephone ​►, or ​►​





Picture of telephone

Picture
Smile! People can hear a smile in your voice.
















Lang1234.com

Use translate button above right to  into your language. 
Or click for text in 12 languages.  



​►Male+pauses, or ​►​without pauses
Picture

What languages do you speak?
I speak...
I speak a few words.

The person who speaks English will return at 10.
No one here speaks Thai.

Wait.
Speak louder.
Repeat.
Send an email to...

I want to speak to Marie Li.
Marie Li is out.
Marie Li will be back at...
Marie Li does not work here.
Marie Li is not a guest here.

You have the wrong number.
What is the number for Marie Li?
Call this number...

When should I call?
What is your number?
What is your email?
What is your name?
Goodbye.

Lang1234.com
Learn these, so you understand people's answers:

Numbers 0-9 for phone numbers.
Clock times.
Days of the week
.
Letters, to spell email addresses and websites.
 
Restaurant tables

Hello ​►, or  ​►
Text in 
Waiters ​►
Restaurant ​►, or ​​►
Other Foods  ​►, or ​►
Wants ​►, or  ​►​
Picture

















Lang1234.com

Use translate button above to into your language. 
Or click for text in 12 languages.  


Hold or right-click to download MP3
Female+pauses, or Male+pauses, slow

 Smile! Many travelers like to see a smile.

Fruit


Hold or right-click to download MP3
​►​Male+pauses
Picture

We close at 2300.
Please sit anywhere.
You will have a table in 10 minutes.
Are you ready to order?
What would you like?

Would you like-
   to sit here?
   a drink?
   more time?


   soup?
   a salad?
   an appetizer?
   dessert?


   coffee?
   water?
   bottled water or tap water?
   the food spicy or mild?
   anything else?

   ground pepper?
   grated cheese?
   to take the rest with you?
   the bill?


Which salad dressing would you like?
The mustard dressing is low fat. 
The vinegar and lemon juice have no fat.
The oil, vinegar, and lemon juice have no sodium.




Lang1234.com


You can practice with a Test for this section.

Bowl of soup

Picture

I want more...
   bread.
   butter.
   coffee.
   cream.

I want another...
   spoon.
   fork.
   knife.
   straw.

   glass.
   cup.
   bowl.
   plate.

I want the...
   check.
   bill.

How big is it?
Rare.
Medium.
Well done.

I am allergic to shrimp.
I am allergic to wheat.
I am vegetarian.
I am diabetic.

Hold the rice.
Can I have yam instead of rice?
Can you substitute yam for rice?

Can I have the dressing on the side?
Which has low fat?
Which has low sugar?
Which has low sodium?

Bring the check.
Is service included?

Lang1234.com

Food on bread


Picture



soy
cheese
yogurt
eggs

corn
rice
pasta 
plantain
potatoes 

nuts 
fruit
vegetables 
lentils
beans

pie 
pizza
stew 
sandwich
casserole

curry
sauce
filling
fried
baked

beer
wine
milk
tea

chocolate
cake
ice
ice cream

sweet
hot
cold
thick
thin

Lang1234.com
Cooks + flame


Picture

I want...
I need...
I'd like...
I would like...
I should prefer...
I must have...

Give me...
You have to give me...
You've got to give me...
You must give me...
Can you give me...?
Can't you give me...?

Let me have...
Do you have...?
Don't you have...?
Is there...?
Isn't there...?
I do want...

I don't want...
I do not want...
I must not have...
You must not give me...
I do not like...
I dislike...

Lang1234.com
Photos used under Creative Commons fromoldandsolo,Renaud Camus,upyernoz,Scott Ableman,KellyB.,midorisyu,Luz Adriana Villa A.,World-wide-gifts.com,Bill Selak,LollyKnit,dirkvorderstrasse,GuySie,ruurmo,Dzhingarova,Golf Resort Achental,nan palmero,mueritz,Casa Velas Hotel,jenny downing,stevendepolo,Gauravonomics

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