Repositories list

• otrs-ci-bento

  Public
  Packer templates for building minimal Vagrant baseboxes for multiple platforms

  Shell

  •

  Apache License 2.0

  •1.1k•0•0•0•UpdatedMar 11, 2025Mar 11, 2025

• otrs

  Public archive
  ((OTRS)) Community Edition is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. Please note that ((OTRS)) Community Edition offers limited OTRS functionality.

  webservicehelpdeskprocess-management+ 2ticket-systemotrs

  Perl

  •

  GNU General Public License v3.0

  •451•858•0•0•UpdatedJan 14, 2021Jan 14, 2021

• OTRSCloneDB

  Public archive
  Helper script to migrate an OTRS database into a different RDBMS.

  Perl

  •10•5•0•0•UpdatedDec 30, 2020Dec 30, 2020

• otrscodepolicy

  Public archive
  OTRS code quality checker

  Perl

  •15•4•0•0•UpdatedDec 9, 2020Dec 9, 2020

• module-tools

  Public archive
  Helper scripts for developing OTRS modules

  Perl

  •29•8•0•0•UpdatedNov 30, 2020Nov 30, 2020

• ITSMCore

  Public archive
  The OTRS::ITSM Core package provides basic functionality for all other ITSM packages. This package requires the GeneralCatalog package.

  Perl

  •23•5•0•0•UpdatedNov 28, 2020Nov 28, 2020

• ITSMIncidentProblemManagement

  Public archive
  This package implements all ITSM incident management and problem management features. This package requires the ITSMCore package.

  Perl

  •18•4•0•0•UpdatedNov 25, 2020Nov 25, 2020

• ITSMConfigurationManagement

  Public archive
  This package implements all ITSM configuration management features. This package requires the ITSMCore package.

  Perl

  •31•15•0•0•UpdatedNov 25, 2020Nov 25, 2020

• ITSMChangeManagement

  Public archive
  The OTRS::ITSM Change Management package provides change management functionalities. This package requires the ITSM Core package.

  Perl

  •25•6•0•0•UpdatedNov 25, 2020Nov 25, 2020

• ImportExport

  Public archive
  The Import/Export tool is a generic framework to import and export objects like tickets or config items in several formats like CSV or XML.

  Perl

  •17•9•0•0•UpdatedNov 25, 2020Nov 25, 2020

• FAQ

  Public archive
  An FAQ module to manage FAQs and also used as knowledge base.

  Perl

  •28•7•0•0•UpdatedNov 25, 2020Nov 25, 2020

• ITSM

  Public archive
  This package contains all other ITSM packages (GeneralCatalog, ITSMCore, ITSMIncidentProblemManagement, ITSMConfigurationManagement, ITSMChangeManagement, ITSMServiceLevelManagement, ImportExport) and makes it possible to install all of them at once.

  Perl

  •16•10•0•0•UpdatedSep 29, 2020Sep 29, 2020

• ITSMServiceLevelManagement

  Public archive
  This package implements all ITSM service level management features. This package requires the ITSMCore package.

  Perl

  •15•2•0•0•UpdatedSep 29, 2020Sep 29, 2020

• GeneralCatalog

  Public archive
  The GeneralCatalog is a reference table tool. You can add new items or update existing items in the Admin-Interface.

  Perl

  •15•1•0•0•UpdatedSep 29, 2020Sep 29, 2020

• Survey

  Public archive
  A customer survey tool to send emails to the customer after a ticket is closed. The customer can access the public interface to submit a survey with custom questions. A report of the survey can be shown in the agent interface.

  Perl

  •18•6•0•0•UpdatedSep 28, 2020Sep 28, 2020

• TimeAccounting

  Public archive
  A time accounting application to account time on projects.

  Perl

  •13•3•2•0•UpdatedSep 21, 2020Sep 21, 2020

• OTRSMasterSlave

  Public archive
  With the master/slave ticket, it is possible to link multiple tickets of a similar nature, and handle them collectively. As soon as the problem is solved, only the master ticket must be closed. All other tickets will be closed automatically, and the solution text for the master ticket will be sent to all customers of slave tickets.

  Perl

  •15•8•0•0•UpdatedSep 21, 2020Sep 21, 2020

• otrs.github.io

  Public
  doc.otrs.com website content

  HTML

  •14•4•0•0•UpdatedAug 4, 2020Aug 4, 2020

• SystemMonitoring

  Public archive
  This module implements a basic interface to System Monitoring Suites. It works by receiving email messages sent by the Monitoring Suite. New tickets are created in case of component failures. Once a ticket has been opened messages regarding the effected component are attached to this ticket. When the component recovers, the ticket state can be c…

  Perl

  •12•7•0•0•UpdatedJul 6, 2020Jul 6, 2020

• Fred

  Public archive
  Debugging tool for OTRS development.

  Perl

  •10•10•0•0•UpdatedJan 7, 2020Jan 7, 2020

• OTRSAppointmentCalendar

  Public archive
  A calendar solution for OTRS.

  Perl

  •

  Other

  •7•2•0•0•UpdatedJan 6, 2020Jan 6, 2020

• TemplateModule

  Public archive
  Documentation module with some template code.

  Perl

  •7•1•0•0•UpdatedSep 6, 2016Sep 6, 2016