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mikopbx/ModuleMonitorActiveCalls

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Description

Paid add-on module for MikoPBX. Designed to monitor ongoing calls and let supervisors perform actions on active calls.

Official docs:Active Calls

Key features

  • Display all active calls
  • Call actions: Listen, Whisper, Join, Hang up
  • Display the selected queue state (waiting calls and agents)
  • Multi-user mode, compatible with the “Access control” module

Interface and usage

Current employee setup

  • With limited permissions, “Employee” and “Extension” are filled automatically.
  • With administrator rights, click “Username” to choose an employee.
  • Supervisor actions (“Connect to the call”) are performed on behalf of the chosen employee.

Displayed queue

  • Left column: waiting calls — caller number and waiting time. Click the header to pick another queue.
  • Right column: agents state with “Extension”, “Name”, “Peer”. Statuses are color‑coded.

All active calls

  • Each row represents a single call; status is color‑coded.
  • Columns: “Start” (hh:mm:ss), “From”, “To”, “Ringing” (hh:mm:ss), “Talk” (hh:mm:ss).

Call actions

  • “Hang up” — ends the selected call.
  • “Listen” — originates a call from the employee’s extension and connects silently (one‑way monitor).
  • “Whisper” — connects to the call; the employee can speak to the agent only (customer cannot hear).
  • “Join” — barges into the call and fully participates.

Installation

  1. Install via MikoPBX web UI (Modules Marketplace → Install new module).
  2. Activate the license (if required).
  3. Open the “Active Calls” module and, if needed, select the employee and the queue.

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