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((OTRS)) Community Edition is one of the most flexible web-based ticketingsystems used for Customer Service, Help Desk, IT Service Management.With a fast implementation and easy customization to your needs ithelps you reducing costs and increasing the efficiency and transparencyof your business communication. Please note that ((OTRS)) Community Editionoffers limitedOTRS functionality.

You can find a list of features in theonline documentation.

It is distributed under the GNU General Public License - see theaccompanyingCOPYING file for more details.

You can find documentationonline. The source code of OTRS and its public extensionmodules is available ongithub.

Whether you need help in configuring or customizing OTRS or you want to be on the safe side,don't hesitate to contact us: We offer a wide range of professional services such asworld-wide enterprise support, consulting and engineering including process design,implementation, customization, application support, and fully managed service.

We offer best professional support from the OTRS team, reliable OTRS security and regular free updates as well as anexclusive set of additional Business Features that you canflexibly activate or deactivate according to different deployment scenarios.

TheOTRS Group offers specifictraining programs indifferent countries. You can either participate in one of our public OTRS Administrator training seminars which takeplace regularly, or benefit from an inhouse training seminar that covers all the specific needs of your company.

Perl

• Perl 5.16.0 or higher

Webserver

• Apache2 + mod_perl2 or higher (recommended)
• Webserver with CGI support (CGI is not recommended)

Databases

• MySQL 5.0 or higher (MySQL 8+ isnot supported)
• MariaDB
• PostgreSQL 9.2 or higher
• Oracle 10g or higher (OTRS 9 will not support Oracle as application database anymore)

Browsers

• Use a modern web browser.
• These browsers are not supported:
  • Internet Explorer before version 11 (OTRS 9 will not support Internet Explorer anymore)
  • Firefox before version 31
  • Safari before version 6