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Feature Request : Make Customer Field Optional in Contact Creation on HelpDesk Frontend

Status: Open.

#2239 In frappe/helpdesk;

·adarshkh2397 openedon Mar 28, 2025

Ticket assignment is removed the first time I mark the ticket as replied after escalation

bugSomething isn't workingSomething isn't working

Status: Open.

#2237 In frappe/helpdesk;

·asmitahase openedon Mar 27, 2025

Production installation not went well properly

bugSomething isn't workingSomething isn't working

Status: Open.

#2236 In frappe/helpdesk;

·mujthabagroad openedon Mar 27, 2025

Don't reopen ticket for empty responses

Status: Open.

Feature

#2228 In frappe/helpdesk;

·balamurali27 openedon Mar 24, 2025

Feature Request : Ability to add attachments to HD Canned Response

Status: Open.

#2216 In frappe/helpdesk;

·adarshkh2397 openedon Mar 12, 2025

HD Ticket not showing correct Resolution Time

bugSomething isn't workingSomething isn't working

Status: Open.

#2214 In frappe/helpdesk;

·Chenwenfeng87 openedon Mar 11, 2025

Feature Request: Pause SLA During Lunch Hours

enhancementNew feature or requestNew feature or request

Status: Open.

#2212 In frappe/helpdesk;

·ksoniyacs openedon Mar 7, 2025

Split and Merge Ticket

Status: Open.

#2204 In frappe/helpdesk;

·RitvikSardana openedon Mar 5, 2025

$dialog support in form script

Status: Open.

#2203 In frappe/helpdesk;

·RitvikSardana openedon Mar 5, 2025

onChange customisation Form Script (Select/ Option depends on)

Status: Open.

#2202 In frappe/helpdesk;

·RitvikSardana openedon Mar 5, 2025

Ticket Sidebar Layout

Status: Open.

#2200 In frappe/helpdesk;

·RitvikSardana openedon Mar 5, 2025

Recent Tickets By Customer

Status: Open.

#2199 In frappe/helpdesk;

·RitvikSardana openedon Mar 5, 2025