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Copy file name to clipboardExpand all lines: _docs/kb/support-ticket-examples.md
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@@ -30,7 +30,9 @@ Use the following template to create a support ticket for bugs/issues.
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>A detailed description of this issue.
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>If the issue is related to the Pipeline Hybrid Runtime, please gather the[Support Package](https://github.com/codefresh-support/hybrid-runner-support) and attach it to the ticket.
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>If the issue is related to Hybrid Runtime, please gather the[Support Package](https://github.com/codefresh-support/hybrid-runner-support) and attach it to the ticket.
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>Support may sometimes need to impersonate your user to understand the issue and troubleshoot. To enable impersonation for your user, please navigate to[User Settings](https://g.codefresh.io/user/settings). Under the Security section, select the check box for`Allow Codefresh support team to login as my user (all the operations made by the team will be audited)` and save the settings. Please let support know if you have enabled impersonation.