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Copy file name to clipboardExpand all lines: src/engage/onboarding.md
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@@ -156,9 +156,6 @@ To finish linking the API credentials to your Segment account, follow these step
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###Warm up your IP
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>info "Required Step"
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>Once you've completed IP warmup, contact SendGrid support at[help@sendgrid.com](mailto:help@sendgrid.com).
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To finish configuring your SendGrid account for usage with Twilio Engage, you’ll[warm up your IP](https://docs.sendgrid.com/ui/sending-email/warming-up-an-ip-address){:target="_blank"}. Depending on when you created your SendGrid account, you'll either warm up your IP manually or use SendGrid's automated IP warmup process.
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As a best practice,**only warm up your IP when you're ready to begin sending campaigns.**
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1. Within your SendGrid space, navigate to**Settings > IP Addresses**.
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2. On the**Dedicated IP Addresses** page, click the pencil edit button next to your Engage IP address.
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3. Under**Additional options** (pictured below), check**Use Automated IP warmup** and**Allow my subusers to send mail using this IP address**. Click**Save**.
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4.**Required: Reach out to SendGrid support at[help@sendgrid.com](mailto:help@sendgrid.com). Let them know you’ve enabled IP warmup.**
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Your SendGrid account is now fully configured and ready to use with Engage. You’re ready to move to Stage 3 and configure Twilio SMS.
Copy file name to clipboardExpand all lines: src/guides/usage-and-billing/account-management.md
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@@ -45,4 +45,5 @@ To move a source between workspaces, navigate to the source's **Settings** tab,
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![Image of the Transfer to Workspace tab in Segment's platform](images/transfer-source.png"Transferring a source")
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Transferring a source removes all associated destination configurations. Be sure to set up the destinations you want after the transfer.
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>warning "Tracking Plans do not transfer"
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>Segment recommends that you disconnect Tracking Plans from Sources before you initiate a workspace transfer. Once the transfer is complete, add and reconnect your Tracking Plans in the new workspace.