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| Founded | June 24, 2013; 12 years ago (2013-06-24) | ||||||
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| AOC # | |||||||
| Hubs | Calgary | ||||||
| Focus cities | |||||||
| Frequent-flyer program | WestJet Rewards | ||||||
| Fleet size | 37[5] to 39[6] | ||||||
| Destinations | 37 | ||||||
| Parent company | WestJet | ||||||
| Headquarters | Calgary,Alberta,Canada | ||||||
| Key people | Lisa Davis (Vice President & General Manager) | ||||||
| Website | www | ||||||
WestJet Encore is a Canadianregional airline headquartered inCalgary, Alberta, that operates flights forWestJet, owned by the same parent company WestJet Airlines, Ltd.
WestJet Encore was formed in 2013 to allow the increased frequency of flights using smaller aircraft and to expand service to routes with less traffic, following internal market studies about future growth limitations by WestJet Airlines operating onlyBoeing 737 aircraft. Originally launching as a feeder airline for the mainline WestJet network out of WestJet hubs in Calgary and Toronto (and providing other regional and commuter flights, e.g. Halifax to Sydney, NS or Edmonton to Kelowna), the airline was refocused on Western Canada in 2021, with all service east of Thunder Bay discontinued.
The airline operates a fleet of 41De Havilland Canada Dash 8 Q400 NextGen aircraft.[6] WestJet Encore is the largest operator of the Q400 in the world, after the bankruptcy ofFlybe and the retirement of the type byHorizon Air.
The airline was initially staffed with non-union employees, but the pilots and cabin crew have since unionized. Crew bases are maintained in Calgary and Toronto, with all Toronto-based crew members requiringdeadheading to access the route network out west. WestJet Encore participates in the WestJet Rewards, a revenue-based frequent flyer program that offers flight discount rewards.
Prior to the formation of WestJet Encore, WestJet internal studies concluded in 2005, when the company had 50Boeing 737 aircraft, that WestJet would saturate the Canadian commercial airline market when it reached a 90–100 Boeing 737 aircraft fleet. WestJet Airlines became the second-largest airline in Canada in 2002.[7] Solutions included slowing expansion of the airline or adding smaller aircraft models to serve routes with less traffic. The absence ofturboprop aircraft in the WestJet fleet was seen as a disadvantage compared to competitorAir Canada. In some cases Air Canada had more frequent flights on smaller aircraft while WestJet either avoided the market or had only one daily flight on a larger Boeing 737 aircraft.[8][9][10]
WestJet made an initial order of 20 Bombardier Q400 NextGen aircraft through a letter of intent on May 1, 2012, which resulted in a conditional order on June 28, 2012. A firm order of 20 Q400 NextGen and 25 options was announced on August 1, 2012.[11][12] TheATR 72, the600 series, had been considered,[13] having a lower initial acquisition price and better fuel economy on short flights but slower speed, worse fuel economy on longer flights and slightly less passenger capacity.[14][15]
The parent company, WestJet Airlines, Ltd., formed WestJet Encore as a wholly owned but legally separate airline from WestJet.[16][17][18] Prior to the selection of the Encore name, other names were considered, includingChinook, Echo, and Reach.[19] Calgary was selected for the WestJet Encore corporate headquarters but Toronto Pearson International Airport was also considered.[20] WestJet Encore received an Air Operator Certificate separate from WestJet Airlines on June 12, 2013.[21][22]
On June 24, 2013, service began with two Q400s betweenCalgary International Airport andSaskatoon,Nanaimo (British Columbia), andFort St. John (British Columbia) as well as between Fort. St. John andVancouver.[23][24] The IATA assigned WestJet Encore an airline code of "WR",[1] which had previously been used byRoyal Tongan Airlines.[25]
Some WestJet Encore flights were new routes not served by the WestJet mainline carrier because there was insufficient traffic to support Boeing 737 flights. Other WestJet Encore flights increased frequencies on existing WestJet routes.[8] WestJet Encore's service was initially limited to Western Canada, but in June 2014, the airline opened service in Ontario between Toronto and Thunder Bay.[26] It later began service on eastern routes centred on Toronto and Halifax.[26] WestJet Encore moved into the international market in 2016, with flights servingBoston Logan Airport;[27][28]Nashville International Airport was added the following year.[29]
WestJet Encore flies Q400 NextGen on regional flights up to 700 nautical miles.[30] 50% of WestJet Encore passengers are travelling on connecting flights with WestJet.[26][31] The WestJet Encore fleet of Q400s expanded to 18 aircraft by March 2015, and later to 34 aircraft by December 2016 and to 43 aircraft by December 2017.[8][32] In 2015, WestJet Encore was the fastest-growing operator of Q400 aircraft.[24] By 2017, it was the fourth largest operator of Q400 aircraft in the world.[33]
In August 2015, WestJet Encore adopted a revised livery. The tail and type style used with the word "WestJet" remained the same, but the teal-and-blue geometric widget ahead of the WestJet titles was replaced with a teal-and-blue stylized maple leaf with a similar pattern.[34]
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WestJet Encore has a partially unionized workforce. Initially having an entirely non-union staff, the airline became a target for union drives starting in 2014.[35] Starting January 1, 2016, the airline management initiated WestJet Pilots Association, a subgroup of the WestJet Proactive Management Team, to ratify pilot contracts between with WestJet Encore.[36] The pilots union which represents many pilots that fly for U.S. carriers,[37] theAir Line Pilots Association, was successful in unionizing the 500-pilot workforce in November 2017.[38] A pilot base is located in Calgary. WestJet pilots are required to be Canadian citizens or Canadian permanent residents.[39] Pilot shortages in the airline industry affected WestJet Encore in 2018, resulting in requirements that newly hired pilots needed only 1,000 flight hours of experience prior to hiring.[40] Pilots are guaranteed an eventual higher paying position flying larger jets at WestJet, unlike competitor airlineJazz, which does not offer guarantees of an eventual job at Air Canada.[18] WestJet Encore and its flight attendants reached an agreement regarding compensation and work rules beginning January 1, 2018, for a one-year period. However, the Canadian Union of Public Employees (CUPE), which was not a party to the agreement, announced that it would continue efforts to unionize the flight attendant ranks.[41]
On October 31, 2016, a $2 billion, two million square foot international terminal for U.S. cross border and international flights opened at Calgary International Airport, the largest hub of WestJet Encore and its affiliate WestJet.[42][43] Despite consultation with the airlines, the terminal design proved problematic.[44] The Calgary Airport Authority CEO characterized the new terminal as being "long on aesthetics and short on functionality."[45] There is reduced aircraft efficiency due to the need to tow aircraft to another concourse if an aircraft is used for both domestic and either U.S. cross border or international flights[31] as well as the need to hire additional staff because they cannot be deployed to more than one concourse due to long walking distances.[46] The baggage system of the new terminal is inoperable with the rest of the airport from 2016 to 2019.[42] Passenger problems include WestJet trans-border and international gates being up to a two-kilometre walk to the domestic WestJet gates as well as lack of enough seating at the gate so passengers sit on the floor.[42][45][46] These problems are seen as a threat to passenger traffic, which might be driven to other connecting airports, such as Seattle or Vancouver, cities that WestJet Encore has fewer or no flights serving.[31]
In 2022, amid a broader post-pandemic restructuring for the entirety of the WestJet Group, CEO Alexis von Hoensbroech announced that WestJet would be refocusing its efforts on Western Canada.[47]
WestJet Encore is a wholly owned company of WestJet Airlines, Ltd. Sales and marketing of WestJet Encore flights are conducted by WestJet, An Alberta Partnership, which is jointly owned by two corporate entities owned by WestJet Airlines, Ltd.[48][49]
The first president of WestJet Encore was Ferio Pugliese, who retained his title of Executive Vice President at WestJet Airlines, Ltd. He was hired in November 2012 coming from WestJet, where he began work in 2007.[50][51] He left[52] in 2016 to become an Executive Vice President atHydro One Ltd., an electricity company and in 2018 subsequently he is now a Senior Vice-President for Air Canada.[53][54] He was replaced in September 2016 by Charles Duncan, an American who previously worked as Senior Vice President of Technical Operations atUnited Airlines and, earlier in his career, was Chief Operating Officer atContinental Micronesia.[55]
In 2018, John Aaron was named Vice-President and General Manager, WestJet Encore, reporting to the Executive Vice-President and Chief Operations Officer at Westjet, representing an organizational restructure.[56] Lisa Davis was the Vice-President and General Manager of WestJet Encore in 2022.[57]
Financial statistics are not released separately for WestJet Encore but reported for WestJet Airlines, Ltd., which comprises several units and the larger WestJet Airlines.[58]
As well as economy class seating, WestJet Encore aircraft has a designated Premium section. Unlike the Premium section on the mainline carrier, WestJet, it does not have increased legroom. The Premium section on WestJet Encore has seating in the forward part of the cabin and does not have change fees when changing flights ticketed.[59][60] WestJet Encore aircraft do not have drop down oxygen masks, which are not required by regulations due to the aircraft's certification to operate up to 25,000 feet in altitude.[61]
To prevent freezing of water lines during overnight stays at airports with cold weather, the airline rendered the water flow to the lavatory basins inoperative in 2013.[62]
WestJet Encore does not operate airport lounges but has arrangements with private, non-airline affiliated airport lounges where WestJet Encore passengers are extended a discount for pay-for-visit use.[63]
WestJet Encore participates in WestJet Rewards, afrequent flyer program and loyalty scheme originally started by WestJet. WestJet Rewards participants also include Air France (2017–present),[64] KLM (2017–present),[64] Delta Air Lines (2014–present),[65][66] and Qantas (2016–present).[67][68] WestJet Dollars earned as a base amount do not expire but bonus amounts have an expiry date.[69][70]
Passengers flying on WestJet Encore may alternatively receive credit in Air France/KLM Flying Blue,[71][72] Delta Skymiles,[73][74] or Qantas Frequent Flyer.[75][76]
WestJet Encore flies regional routes throughout Canada, primarily to or from Calgary. Routes include smaller cities, such asBrandon, Manitoba to Calgary, two cities with an oil industry. This new service re-introduced air service to Brandon.[77] Other routes are increased frequencies on existing WestJet routes, such as between Calgary and Saskatoon.[78] WestJet Encore also services transborder routes to the US, including year round service from Calgary to Seattle, and seasonal service from Calgary to Portland, Edmonton to Seattle, as well as service toDelta Air Lines' hub in Minneapolis from Edmonton, Regina and Saskatoon.[79][80][81] WestJet Encore flights are numbered as flight 3100 to 3899.[82]
WestJet Encore operates one type of aircraft, the De Havilland Canada Dash 8-400 NextGen, an updated version of the Dash 8–400 with updated landing gear, redesigned interiors, lighting, and larger overhead cabin storage. In turn, the Dash 8-400 is an updated version of the De Havilland Canada Dash 8-400 that has active noise suppression to create a quieter passenger cabin.[83][84][85]
As of 1 December 2025[update], WestJet Encore lists 39 aircraft,[6] and has 37 registered withTransport Canada.[5]
| Aircraft | In service | Passengers[86] | Notes | ||
|---|---|---|---|---|---|
| W | Y | Total | |||
| De Havilland Canada Dash 8 (Q400NextGen) | 39 (37) | 10 | 68 | 78 | |
WestJet Encore: WEN, ENCORE
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