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 The SCV-42 vehicles tested on theQuebec City–Windsor Corridor at the Toronto Maintenance Facility in 2024. | |
| Company type | Crown corporation |
|---|---|
| Industry | Rail transport |
| Founded | January 12, 1977; 48 years ago (1977-01-12) |
| Headquarters | Place Ville Marie, Montreal, Quebec ,Canada |
Area served | Canada |
Key people |
|
| Revenue |  CA$430.7 million (2023)[1] |
 CA$−381.8 million (2023) | |
| Total assets | CA$2.868 billion (2023) |
Number of employees | 3,668 (2023) |
| Subsidiaries | Alto (high-speed rail) |
| Website | www |
 Geographic map of the Via Rail system | |
| Overview | |
|---|---|
| Stations called at | 378[2] |
| Reporting mark | VIA |
| Dates of operation | 1977–present |
| Predecessor | Passenger services operated by theCanadian National Railway and theCanadian Pacific Railway, as well as other smaller companies |
| Technical | |
| Track gauge | 1,435 mm (4 ft 8+1⁄2 in)standard gauge |
| Length | 12,500 kilometres (7,800 mi) |
Via Rail Canada Inc. (reporting markVIA) (/ˈviːə/),operating asVia Rail orVia (stylized asVIA Rail), is a CanadianCrown corporation that operates intercity passengerrail service in Canada.
As of December 2023, Via Rail operates 406 trains per week across eightCanadian provinces and 12,500 kilometres (7,800 mi) of track, 97 percent of which is owned and maintained by other railway companies, mostly byCanadian National Railway (CN). Via Rail carried approximately 4.1 million passengers in 2023, 96 percent of which were along theCorridor routes connecting the major cities of theQuebec City–Windsor Corridor, and had an on-time performance of 85.4 per cent.[1] Attracting international tourism forms an important part of Via Rail's long distance trans-continental services.[3][4]
Yearly passenger levels on Canada's passenger trains peaked at 60 million duringWorld War II. Following the war, the growth of air travel and the personal automobile caused significant loss ofmode share for Canada's passenger train operators. By the 1960sCanadian National Railway (CN) and theCanadian Pacific Railway (CP) found that passenger trains were no longer economically viable. CP sought to divest itself of its passenger trains, but federal government regulators and politicians balked, forcing them to maintain a minimal service through the 1970s, with the government subsidizing up to 80 percent of losses. CN, being aCrown corporation at that time, was encouraged by the federal government and political interests to invest in passenger trains. Innovative marketing schemes such asRed, White, and Blue fares, new equipment such as scenicdome cars andrail diesel cars, and services such asRapido and theUAC TurboTrain trains temporarily increased numbers of passengers, reversing previous declines.[5]: 4–5
These increases proved temporary; by 1977, total passenger numbers had dropped below five million. The decline of passenger rail became a federal election issue in 1974 when the government ofPierre Trudeau promised to implement a nationwide carrier similar toAmtrak in the United States. Starting in 1976, CN began branding its passenger services with the bilingual name Via or Via CN. The Via logo began to appear on CN passenger locomotives and cars, while still carrying CN logos as well. That September, Via published a single timetable with information on both CN and CP trains, marking the first time that Canadians could find all major passenger trains in one publication. In 1977, CN underwent a dramatic restructuring when it placed various non-core freight railway activities into separate subsidiaries, such as ferries underCN Marine, and passenger trains under Via Rail which was subsequently renamed Via Rail Canada.[5]: 6–9
On January 12, 1977, CN spun off its passenger services as a separate Crown corporation, Via Rail Canada. At its inception, Via acquired all CN passenger cars and locomotives. Following several months of negotiation, on October 29, 1978, Via assumed all CP passenger train operations and took possession of cars and locomotives. Passenger train services which were not included in the creation of Via Rail included those offered byBC Rail,Algoma Central Railway,Ontario Northland Railway,Quebec North Shore and Labrador Railway, various urban commuter train services operated by CN and CP, and remaining CN passenger services inNewfoundland. At this time, Via did not own any trackage and had to pay right-of-way fees to CN and CP, sometimes being the only user of rural branch lines.[citation needed]
Via initially had a tremendous variety of equipment—much of it in need of replacement—and operated routes stretching fromSydney, Nova Scotia, toPrince Rupert, British Columbia, and north toChurchill, Manitoba. Over 150 scheduled trains per week were in operation, including transcontinental services, regional trains, andcorridor services.[citation needed]
While Via remains an independent federal Crown corporation mandated to operate as a business, it is hindered by the fact that it was created by anorder in council and not from legislation passed byParliament. Had Via been enabled by legislation, the company would be permitted to seek funding on the open money markets as other Crown corporations such as CN have done in the past. It is largely for this reason that critics say Via—likeAmtrak in the United States—is vulnerable to federal budget cuts and continues to answer first to its political masters, as opposed to the business decisions needed to ensure the viability of intercity passenger rail service.[6]
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In 1981, Prime MinisterPierre Trudeau's government endorsedMinister of TransportJean-Luc Pépin's plan which slashed Via's budget, leading to a 40 percent reduction in the company's operations. Frequently sold-out trains such as theSuper Continental and the popularAtlantic were discontinued. The retrenchment of the former reduced Via to operating only one transcontinental train,The Canadian.[citation needed]
Via also sought to reduce its reliance on over 30-year-old second-hand equipment and placed a significant order withBombardier Transportation for new high-speed locomotives and cars which would be used in its corridor trains. TheLRC (Light, Rapid, Comfortable) locomotives and cars used advanced technology such asactive tilt to increase speed, but proved troublesome and took several years to work out problems (by 1990 only a handful of LRC locomotives remained in service which were subsequently retired by the arrival of theGE Genesis locomotives in 2001).[citation needed]
The election ofBrian Mulroney'sProgressive Conservative government in 1984 brought an initial friend to Via, when several of Mulroney's commitments included rescinding the Via cuts of 1981 by restoring theSuper Continental (under pressure from his western caucus), and theAtlantic (under pressure from his eastern caucus and then-Saint John mayorElsie Wayne). Prime Minister Mulroney's government gave Via funding to refurbish some of its cars, and purchase new locomotives, this time a more reliable model fromGeneral Motors diesel division.[citation needed]
It was during this time on February 8, 1986, that Via's eastboundSuper Continental collided with a CN freight train nearHinton, Alberta, as a result of the freight train crew missing a signal light, resulting in 23 deaths.
By the late 1980s, inflation and other rising costs were taking their toll on federal budgets and in the Mulroney government's1989 budget, Via again saw its budget slashed by $1 billion,[7] surpassing even the 1981 cuts under Trudeau.
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Minister of TransportBenoît Bouchard oversaw the reduction in service on January 15, 1990, when Via's operations were reduced by 55 percent.[citation needed] The privatization of CN rail in 1995 also negatively affected service as it resulted in an effective monopoly, with Via trains having to yield to CN trains.[7]
Services such as theSuper Continental were again discontinued, along with numerous disparate rural services such as inNova Scotia'sAnnapolis Valley andCape Breton Island,western Canada, and in the corridor.The Canadian was also moved from its home rails on CP to the northerly CN route (previously plied by theSuper Continental). The shift to the less populated route betweenToronto andVancouver severed major western cities such asRegina andCalgary from the passenger rail network and flared western bitterness toward theGovernment of Canada.[citation needed]
The official justification for the rerouting was that the trains would serve more remote communities, but the concentration of ridings held by the Progressive Conservatives along the CN route attracted the charge that the move was chiefly political.Harvie André, one of Alberta's federal cabinet ministers who represented Calgary, stated publicly that he did not care if he never saw a passenger train again in his life.[citation needed]
The Mulroney cuts allowed Via to consolidate its fleet of cars and locomotives, resulting in a fleet of refurbished stainless steel (HEP-1 and HEP-2 rebuilds) and LRC cars, as well as rationalizing its locomotive fleet with GM and Bombardier (LRC) units.[citation needed]
Via was not spared from further cutbacks inJean Chrétien'sLiberal government elected in 1993. Minister of FinancePaul Martin's first budget in 1994 saw further Via cuts which saw the popularAtlantic dropped from the schedule, focusing the eastern transcontinental service on theOcean. CP had sold off a large portion of track theAtlantic had operated on and, as Via at that time was only mandated to provide passenger services on tracks belonging to CN or CP, the route was discontinued.[citation needed] This move was seen as somewhat controversial and politically motivated as the principal cities benefiting from theAtlantic's service wereSherbrooke, Quebec, andSaint John, New Brunswick, where the only two Progressive Conservative PartyMembers of Parliament in Canada were elected in the 1993 federal election in which Chrétien's Liberal Party took power. TheOcean service which was preserved currently operates on track between Montreal and Halifax running through the lower St. Lawrence River valley and northern New Brunswick. The Minister of Transport in Chrétien's government at the time,Douglas Young, was elected from a district that includedBathurst, New Brunswick, on theOcean's route. A remote Via service to Quebec'sGaspé Peninsula, theChaleur was also spared from being cut at this time, despite carrying fewer passengers than theAtlantic.[citation needed]
By the late 1990s, with a rail-friendly Minister of Transport,David Collenette, in office, there were modest funding increases to Via. Corridor services were improved with new and faster trains, a weekly tourist train, theBras d'Or, returned Via service toCape Breton Island for the first time since the 1990 cuts, and a commitment was made to continue operating onVancouver Island, but western Canada continued to languish with the only service provided by theCanadian and a few remote service trains in northern BC and Manitoba.[citation needed]
In a significant new funding program dubbed "Renaissance", a fleet of unused passenger cars which had been built for plannedNightstar sleeper services between locations in the United Kingdom andContinental Europe via theChannel Tunnel were purchased and adapted following the cancellation of theNightstar project. The new "Renaissance" cars were swiftly nicknameddéplaisance ("displeasure") by French-speaking employees and customers, due to early problems adapting the equipment for Canadian use. Doors and toilets froze in cold Atlantic Canada temperatures, resulting in delays and service interruptions.[8] New diesel-electricP42DC locomotives purchased fromGeneral Electric (GE) allowed the withdrawal of older locomotives, including remaining LRCs. LRC passenger cars were retained and continued to provide much of the Corridor service. This expansion to Via's fleet has permitted scheduling flexibility. Additionally, many passenger stations have been remodelled into passenger-friendly destinations, with several hosting co-located transit and regional bus hubs for various municipalities.[citation needed]
On October 24, 2003, federal Minister of Transport David Collenette announced $700 million in new funding over the next five years. This funding was below the $3 billion needed to implement a high-speed rail proposal in theQuebec City-Windsor Corridor nicknamedViaFast; however, the funding was intended to "provide for faster, more frequent and more reliable passenger service across Canada... [preserving] the option for higher speed rail, such as the Via Fast proposal," said Collenette. This new project was to be called "Renaissance II".[9]
On December 18, 2003, LiberalPrime Minister (PM)Paul Martin froze federal spending on all major capital projects, including Via's five-year $700 million "Renaissance II" program announced just six weeks earlier by outgoing PM Chrétien's administration. Critics of Martin's cuts claimed that he was in a conflict of interest as his family throughCanada Steamship Lines and various subsidiary and affiliated companies had once had a significant investment in theVoyageur Colonial Bus Lines, an intercity bus line in Quebec and eastern Ontario that was a key competitor of Via.[citation needed]
Routes cut under the Martin government included the seasonalBras d'Or tourist train, which ran for the last time in September 2004, and the Montreal-Toronto overnightEnterprise, which was discontinued in September 2005. The Sarnia-ChicagoInternational was also discontinued in April 2004 by Amtrak. Via's portion of the route from Toronto-Sarnia remained in operation as Via was able to use their own equipment to operate the train.[citation needed]
The federalAuditor General's report released on February 10, 2004, showed what appeared to be a criminal misdirection of government funds intended for advertising to key Quebec-based supporters of theLiberal Party of Canada. Included in the Auditor General's report was the fact that Via was used as one of several federal government departments, agencies, and Crown corporations to funnel these illicit funds. Forced to act on the Auditor General's report due to its political implications, Martin's government suspended Via PresidentMarc LeFrançois on February 24, 2004, giving him an ultimatum of several days to defend himself against allegations in the report or face further disciplinary action.[citation needed]
Several days later during LeFrançois's suspension, former Via marketing department employeeMyriam Bédard claimed she had been fired several years earlier when she questioned company billing practices in dealing with advertising companies. (According toCBC News, an arbitrator's report later concluded that Bédard had voluntarily left Via.) She was publicly belittled by Via CEOJean Pelletier in national media on February 27, 2004. Pelletier retracted his statements but on March 1, Pelletier was fired. By March 5, after failing to defend himself adequately against the allegations in the Auditor General's report, LeFrançois was fired as well.[citation needed]
The reversal of funding in 2003 led to a backlog of deferred maintenance and left Via unable to replace or refurbish life-expired locomotives and rolling stock. Conversely, Via ridership increased from 3.8 million in 2005 to 4.1 million in 2006.[10] On October 11, 2007, Finance MinisterJim Flaherty announced federal government funding of $691.9 million over five years (of which $519 million was for capital projects and the remainder additional operating funding). The capital funding was earmarked to refurbish Via's fleet of 54F40PH-2 locomotives to meet new emissions standards and extend their service lives by 15–20 years, refurbish the interiors of LRC coaches, reduce track capacity bottlenecks and speed restrictions in the Windsor-Quebec City Corridor, and make repairs to a number of stations across the network.[11]
This announcement was similar in content to the previous "Renaissance II" package, and once again was criticized for not including new equipment or funding for services outside the Windsor-Quebec City Corridor. Shortly afterwards, documents obtained bythe Canadian Press under theAccess to Information Act revealed that delays due to equipment failures had risen by 60 percent since the previous year. The company attributed this to problems with the aging F40 locomotive fleet.[12]
On January 27, 2009, the Government of Canada's 2009 Economic Action Plan increased funding to Via by $407 million to support improvements, including increased train frequencies and enhanced on-time performance and speed, particularly in the Montreal-Ottawa-Toronto corridor.[13]
On July 21, 2009, Via began cancelling all trains in anticipation of an engineers' strike, which officially began at midnight on July 24. Engineers had been without a contract since December 31, 2006.[needs update] Full service resumed on July 27.[14] An additional strike by theCanadian Auto Workers (CAW) union, representing around 2,200 employees, was planned to begin on July 4, 2010, but was called off after the union and Via reached a three-year contract.[15]
Via experienced more service cuts at the dawn of the 2010s. In March 2011, the daily Victoria–CourtenayThe Malahat RDC service on Vancouver Island was suspended indefinitely due to deteriorating track (it has yet to resume). By June 27, 2012, Via announced additional service cuts due to funding issues:
To address declining on-time performance due to freight train traffic on Via routes, MPOlivia Chow drafted a private member's bill in 2014 that would reorganize the company and allow the government to force freight rail carriers to give scheduling priority to public passenger rail. However, as with most private member's bills, it was not passed.[23][24]
The Quebec-Windsor corridor was the focus of service restorations and implements. A direct Ottawa-Quebec City train was restored, with additional trips between Ottawa, Montreal and Toronto being added. In 2016, LRC passenger cars used for the corridor were refurbished; in the Via 1 class, this included single seating.
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In March 2017, Via announced the release of a new category of rail pass valid for the month of July 2017 (corresponding to Canada's sesquicentennial celebrations) for youth aged 18–25, costing $150 (several hundred dollars cheaper than a comparable rail pass would typically cost). A larger than expected response resulted in the temporary loss of functionality for Via's website. Despite plans to cap the number of passes sold at 1867 (the year ofCanadian Confederation), over 4,000 passes were ultimately sold. The company received significant backlash, as it initially appeared there was no limit on the number of passes available.[25]
Extreme winter conditions had always been an operational hazard for Via, with the Ottawa routes andCanadian being most vulnerable.[26] Equally, summer repairs and construction often delayed trains systemwide, even though schedules were regularly adjusted in an attempt to minimize delays.[26]
However, by 2018, freight traffic on the heavily used CN lines had become a significant concern for maintaining on-time service.[27][28] This issue arose due to typical siding sizes, which were not long enough to accommodate modern freight trains. Passenger trains were consequently placed on sidings whenever two trains passed (rather than freights), which meant that passenger trains did not have priority on CN lines.[29][30] The issue existed in all parts of the Via network, although it became most extreme on theCanadian, where delays increased from an average of five hours to as much as 50 over the four-day journey.[31][30][29] Via ultimately addressed the issue by eliminating its late policy on its cross-Canada trains but retaining it for theCorridor routes.[32][28] However, Via continues to compensate inconvenienced guests with necessary hotel accommodations prior to the journey, as well as ensuring continued transportation where a connection to a second Via train had been missed.[28] As such, compensation costs were factored into Via's 2018 budget.
By the end of 2018, the full route time on theCanadian had been increased twice to absorb freight delays.[27][33][28] The second extension – to five days – has been mostly successful in decreasing delays, and also allowed for a daytime transit ofHells Gate in BC, previously transversed overnight in the dark. The scheduled increased running time actually resulted in theCanadian arriving early on several occasions.[34][35] However, Toronto–Vancouver service frequencies were reduced to only twice weekly during peak summer period, with a third Toronto–Edmonton run suspended entirely.[clear]
On December 12, 2018, Via announced that it had awarded a contract toSiemens Canada for 32 train sets to replace the entire Quebec City-WindsorCorridor fleet.[36] This marked the completion of a procurement process launched following the 2018 federal budget, which allocated funding for the fleet replacement. During the request-for-proposals stage, Via had narrowed the potential suppliers down to Siemens,Bombardier,Talgo andStadler Rail. Siemens was ultimately selected after finishing first on the key criteria, which included the ability to deliver in a timely fashion, the quality of the product offering, and the price. The new fleet will consist ofSiemens SC-42 locomotives hauling a combination of coaches, business-class cars, and cab cars from theSiemens Venture series to allow bi-directional operation. The trains will be built at Siemens plant inSacramento, California, and Siemens committed to including at least 20 percent Canadian content in the final product. The order includes an option for an additional 16 train sets to be exercised if the federal government approves Via's high-frequency dedicated-corridor project.[37] The first train set is to be delivered for testing by winter 2021, with the first sets in service by 2022 and all trains in service by 2024. The delivery of the new trains will allow Via to retire LRC and Renaissance equipment from the corridor, and re-allocate the HEP2 and corridor-based HEP1 cars to other parts of the network.
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On October 30, 2021, Via Rail implemented a mandatory COVID-19 vaccine policy in line with newTransport Canada regulations in response to the COVID-19 pandemic, which required all Via Rail staff and passengers aged 12 and older to be fully vaccinated against COVID-19 to travel aboard Via Rail trains. Until November 30 a negative COVID test was also considered an alternate to show proof of vaccine prior to boarding.[38]
On March 9, 2022, Minister of TransportOmar Alghabra announced that the federal government would seek private proposals for operation of the proposedHigh Frequency Rail corridor.[39] Labour unionUnifor criticized this move, calling it a first step toward eventualprivatization of Via Rail, and launched the Get Canada Back on Track campaign to raise awareness and call for "a legislative framework that protects public, accessible, safe passenger rail and directs immediate public investments" to service improvements.[40][41]
In addition to using commercial logos, Via Rail is one of several Crown corporations that has been granted heraldic symbols by theCanadian Heraldic Authority.
Thecoat of arms was granted on May 15, 2020, and presented by Canada's Chief Herald.[42]
Anheraldic badge was approved for use at the same time as the coat of arms. The badge design follows the design of a law enforcement agency badge in Canada, denoting the responsibilities ofVia Rail Police Service. The Royal Crown indicates that Via Rail has police constables appointed for the enforcement of the laws relating to the protection of persons and property.[42]
A flag was also granted by the Canadian Heraldic Authority. It is black and charged with Via Rail's badge.[42]
Via is operated as an independent crown corporation and receives a subsidy from theMinister of Transport to provide service to remote communities. Via operates more than 500 trains per week from coast to coast. The sum ofCA$369 million was earned from passenger revenues in 2018. Over 4.74 million passenger voyages were taken in 2018. An on-time ratio of 71 percent was achieved in that year. Over 3,115 persons were employed by Via by the end of 2018.
Via president Yves Desjardins-Siciliano stated that the subsidy for passenger rail travel in Canada in 2015 was about 200 percent: for every $1 travellers spend on fares, Canada pays $2 in subsidy.[43]
As of May 2019, the chair of the board of directors is Françoise Bertrand. The Annual accounts of Via are audited toGAAP principles by theAuditor-General of Canada, under theFinancial Administration Act. As a federalCrown corporation, Via Rail Canada Inc. operates under theCanada Business Corporations Act and is subject to income taxes, should a profit ever be declared by it. The corporation had $9,300,000 in share capital as of 2018. Via also received $394.4 million of government funding in 2018.[citation needed]
Via has explored the introduction of daily regional service in Nova Scotia and New Brunswick (connectingHalifax,Moncton, andCampbellton) to complement the thrice-weeklyOcean service to Montreal. As of 2017, Via's statement was that it was "exploring an eastern intercity corridor service" and that further developments were dependent on infrastructure upgrades and equipment testing.[44]
Via has also expressed interest in operating commuter rail service onCN tracks in Halifax that would run from the city'sdowntown station as far asWindsor Junction.[44][45] However, in June 2019, Halifax regional council voted unanimously to direct staff "not to pursue commuter rail service further ... due to infrastructure requirements and associated financial implications, as well as operational considerations and restraints".[46][47]
Via developed a $4.4 billion high-frequency rail (HFR) service plan as a response to delays faced by sharing tracks with freight trains. The plan opts for a dedicated track between Toronto, Ottawa, Montreal, and Quebec City, offering more frequent trains (although running at conventional speeds). In Ontario, Via would run a new rail line on currently underused tracks from Toronto to Ottawa throughPeterborough instead of Kingston. In Quebec, corridor trains would travel from Montreal to Quebec City throughTrois-Rivières on the north shore of the St. Lawrence River rather than on the south shore throughDrummondville.[24] Via claimed this would allow them to run more trains in the corridor, reduce trip times by 25 percent and improve on-time performance to over 95 percent.[48]
Feasibility studies were funded by the federal government in the 2016–2018 budgets, and the 2018 budget allowed for the funding of the fleet replacement portion of the plan, though not the dedicated rail lines.[49] Contrary to expectations, the 2019 federal budget did not include a final decision for new funds for HFR.[50] However, in January 2020 Via announced the hiring of a joint venture of engineering firms AECOM and Arup to undertake a detailed engineering study of the proposal.[51] The Toronto city council passed a motion supporting the project on March 30, 2023.[52]
In February 2025, the federal government announced that the VIA HFR project had now becomeAlto, ahigh-speed rail network in theToronto -Quebec City corridor.[53]
Two former Via routes—The Malahat (service ended in 2011) andChaleur (service ended in 2013)—are currently suspended due to poor track conditions. Via plans to reintroduce service once track upgrades have been completed.[44] The Quebec government announced funds for repairs toChaleur trackage in 2017, with a completion date stated only as being "several years away."[54] No concrete plan to restore trackage alongThe Malahat has been announced as of 2020[update].
TheWinnipeg–Churchill train was disrupted by severe spring flooding on May 23, 2017, when theHudson Bay Railway tracks were damaged beyond standard maintenance. Winnipeg–Gillam service continued.[55]OmniTRAX, the original owner of the track, refused to make the repairs, saying that the track was no longer viable, despite the matching federal subsidy.[56] The railroad was Churchill's only land link to southern Canada, and its loss resulted in significant cost-of-living increases for residents along the corridor (a stranded train was removed by ship in October 2017).[56]
Service to Churchill was restored in late 2018, after the tracks, Churchill port, and Churchill marine tank farm were purchased byArctic Gateway Group.[57][58] The federal government assisted in the purchase with $74 million of dedicated northern infrastructure money up front and an additional commitment of $43 million over 10 years.[59][57] To restore passenger rail service before winter, Arctic Gateway repaired 29 washouts in 35 days. Although a special Via train arrived in Churchill on November 1, the first regular Via train arrived in Churchill on December 4, 560 days after service initially ceased.[60][61]
On February 13, 2020, following several days of blockades during the nationwideCoastal GasLink Pipeline protests, Via Rail announced that it would be shutting down most of its passenger train service across Canada until further notice, with the exception of theSudbury–White River train line and theWinnipeg–Churchill train between Churchill andThe Pas.[62][63][64] Later in 2020, in response to theCOVID-19 pandemic, nearly all Via Rail trains were suspended with the exception of the Winnipeg-Churchill train as well as one train daily on each route within the corridor.[65][66] Along with the previous protest-related service suspensions, it is the most extensive temporary reduction of service in Via Rail's history.
Travel on Via varies by region as much as class. Many of Via's policies and protocols are the product of running a national train system with varying pressures and needs of different passengers, communities, and contexts. The results are wide-ranging travel experiences depending on the distance and location of the journey.
Some Via routes outside the corridor offer the option of unscheduled stops at places where there is no station. With 48 hours notice, a passenger can request to entrain or detrain at a specified milepost. This option is available on all of the Adventure Routes, as well as theCanadian between Capreol and Winnipeg.[67]
Smoking is prohibited on all Via trains. Smoking tobacco has been banned on theCorridor routes since 1993[74] and this policy was gradually extended to all trains, while smokingcannabis was banned on all Via routes on the same day it was made legal in Canada. The last remaining on-board smoking was permitted in a smoker's lounge on some long-distance routes, only at certain times of day until 2002.[75]
Washrooms are provided for each car. On sleeper cars, every private room has its own separate washroom.
Food service varies by train. All trains besides theSudbury–White River train offer snacks, light meals, and both alcoholic and non-alcoholic beverages for purchase. Long-distance trains offer traditional sit-down dining and full meals to sleeper class passengers. Economy-class passengers can purchase hot take-out meals prepared in the dining car on long-distance trains during the peak season, and eat in the sit-down dining car in the off-peak.[76]
Complimentary Wi-Fi service is available in theCorridor.[77][78][79] Via was the first North American transportation service to offer Wi-Fi to its passengers in early 2006, and was one of the first in the world to do so.
Wi-Fi service has been added to theOcean train in the service cars,[80] although connections are unreliable in most places outside urban centres.
All Via trains are capable of accommodating wheelchairs, although capacity is limited.[81]
Via operates in the provinces ofAlberta,British Columbia,Manitoba,New Brunswick,Nova Scotia,Ontario,Quebec, andSaskatchewan. The only province or territory connected to the continental railway network and not served by Via is theNorthwest Territories.Newfoundland and Labrador,Nunavut,Prince Edward Island, andYukon have no rail connections to the continental network and thus no Via service.
Via operates over 475 trains per week over 19 routes, marketed in four broad categories:[82]
Unlike Amtrak, which gives every route a specific name, most Via trains are identified only by their route number and destination. The only named Via trains are theCanadian and theOcean. The five "Adventure Routes" were previously branded as theSkeena, theSaguenay, theAbitibi, theLake Superior, and theHudson Bay, respectively, and may still[when?] be referred to by these names in local usage.[according to whom?]
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As of 2017, the mileage makeup of Via's route network by track owner/host railway was as follows:[44][note 1]
In total, about 88 percent of Via trackage is owned byClass I railroads, 8 percent byshortline railroads, and 5 percent by government agencies.
TheMaple Leaf, operating betweenNew York City andToronto viaAlbany,Buffalo, andNiagara Falls, is jointly managed by Via and Amtrak. The train operates using Amtrak equipment, but on the Canadian side of the border is staffed by Via employees and operated as a typical Via train.
Two other train routes link Canada and the US: theAdirondack (Montreal-New York) and theAmtrakCascades (Vancouver-Seattle-Portland). While both of these routes share stations with Via at their Canadian termini, they are fully operated by Amtrak and single-ticket connections to Via trains are not offered.
Via also has connection agreements with several local and intercity bus operators, car-sharing services, and airlines. Passengers who are flying with some airlines can combine their air and rail trips under the samerecord locator.[85]
Via owns 74 locomotives and 501 passenger cars.[86] Examples include theGMD F40PH-2diesel locomotive and the famed"Park"-class sleeper-dome-lounge cars found on the rear of theCanadian and the Jasper–Prince Rupert train.
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