Tivoli Service Automation Manager is theCloud management package fromIBM in theTivoli Software brand. Unofficial abbreviations areTSAM andTivSAM.
As the product sheet[1] sells it:"IBM Tivoli Service Automation Manager enables users to request, deploy, monitor and manage cloud computing services. It also provides traceable approvals and processes."
The main use of TSAM is to automate technical as well asbusiness processes involved in deploying new IT services. It is an intermediate between a user with a service request, and ahypervisor that manages some hardware resource pool on which the service will run.
TSAM consists of various components, some of which are separate IBM products:
TSAM maintains a large collection of objects and their attributes, which forms its Data Center Model that is stored in a separate database.
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