Her bookBittersweet: How Sorrow and Longing Make Us Whole (2022) focused on accepting feelings ofsorrow andlonging as inspiration to experiencesublime emotions—such as beauty and wonder and transcendence—to counterbalance the "normative sunshine" of society's pressure to constantly be positive.[4]
Cain worked for seven years as an attorney atCleary Gottlieb Steen & Hamilton,[10] and then as a negotiations consultant[2] as owner and principal of The Negotiation Company.[11] She has been a fellow and a faculty/staff member of theWoodhull Institute for Ethical Leadership, an educational non-profit organization.[11]
She left her careers in corporate law and consulting for a quieter life of writing at home with her family,[12] likening her years as a Wall Street lawyer to "time spent in a foreign country".[13]
Cain explained that if she were not a writer she would want to be a research psychologist.[14] Her interest in writing about introversion reportedly stemmed from her own difficulties with public speaking, which made Harvard Law School "a trial".[12]
While still an attorney, Cain noticed that others at her firm were putting personality traits like hers to good use in the profession, and that genderper se did not explain those traits.[15] She eventually realized that the concepts of introversion and extroversion provided the "language for talking about questions of identity" that had been lacking.[15]
She explained that in writingQuiet she was fueled by the passion and indignation that she imagined fueledBetty Friedan's 1963 feminist book,The Feminine Mystique.[14] Cain likened introverts today to women at that time—second-class citizens with gigantic amounts of untapped talent.[14] Saying that most introverts are not aware of how they are constantly spending their time in ways that they would prefer not to be and have been doing so all their lives, Cain explained that she was trying to give people entitlement in their own minds to be who they are.[16]
She said she was interested in working with parents and teachers of introverted children and to re-shape workplace culture and design, and in particular replace what she terms "TheNewGroupthink" with an environment more conducive to deep thought and solo reflection.[14]
Cain speaking atTED2012 ("not my natural milieu") with a prop suitcase,[17][18] said to be a metaphor for the treasures, memories, activities and thoughts that make you you.[19] Cain's suitcase contained books.[17][18]
Cain, a self-described[20] introvert, had grappled with her own introversion as a Wall Street attorney before writingQuiet: The Power of Introverts in a World That Can't Stop Talking.[13] In contrast, she described the time of creatingQuiet—seven years of reading, researching, and thinking—as "total bliss".[17][18] Initially concerned that the book would be merely a "highly idiosyncratic project", she found instead that New York book publishers engaged in a bidding war.[10]Quiet was published January 24, 2012.[21]
Cain wrote that her year of preparation before her February 2012TED talk had unfolded in "three stages of accelerating dread",[22] so she joinedToastmasters and scheduled a two-hourcrash course with TED's speaking coach.[22] But saying her butterflies had turned into "gut-wrenching knots", she worked for six full days with an acting coach immediately before the talk.[22] Three months after the talk, Cain confirmed her April 2011 prediction that the ensuing year would be her Year of Speaking Dangerously,[23] writing that she had metamorphosed into what she termed an "impossiblyoxymoronic creature: the Public Introvert".[22]The Atlantic's Megan Garber remarked that the ideas spread by TED are becoming defined by thepersona of the speaker who presents them, citing Cain in particular as representing the idea of the power of introversion in an extrovert-optimized world.[24] Chris Weller quipped inBusiness Insider that Cain had become "thepatron saint of introverts".[25]
Within one week of its publication,Forbes' Jenna Goudreau noted thatQuiet was featured by several major media outlets and was shared extensively across the Web, Goudreau observing that readers said they felt validated and seen for the first time.[26] Cain spoke at leadership, management, training and education conferences throughout the U.S. and internationally.[27] By 2015, she had delivered more than 100 speeches, sometimes receiving five figures per appearance, in addition to herpro bono work.[6]InformationWeek's Debra Donston-Miller had noted that the idea of introversion and extroversion was being widely discussed due in large part to media coverage ofQuiet.[28]
There's zero correlation between being the best talker and having the best ideas—I mean zero.
Within a year of her first TED talk, Cain had formed an online public speaking and communication class for introverts, said to emphasize authenticity over showmanship.[29]
She collaborates withSteelcase to design office spaces to include quiet areas where workers can have privacy for a time, in contrast toopen plan offices.[25][30]
On March 31, 2020, Cain publishedQuiet Journal: Discover Your Secret Strengths and Unleash Your Inner Power, a journal with a first section directed to self-assessment, and a second section for applying that self-knowledge and prompting action.[33]
Cain's second TED talk (2014) formally announced the Quiet Revolution—a "venture backed, mission-based" organization for transforming office architecture to combat the erosion of focus and privacy in modern offices, forming a Quiet Leadership Institute to help organizations train introverted leaders, and empowering quiet children.[25][34] The organization focuses on areas including children, life, and the workplace, while providing training programs and learning tools for client organizations to use in managing employees.[35] More specifically, the organization formed an online education course for parents, a co-branded lifestyle section inHuffPost, a podcast, a website to support a community including writers and advocates, and young-adult books and shows whose heroines are quiet leaders.[6] Quiet Revolution implemented a Quiet Ambassador initiative, for which it trained volunteers to be embedded in schools, businesses and other participating organizations.[10]
I've concluded that bittersweetness is not, as we tend to think, just a momentary feeling or event. It's also a quiet force, a way of being, a storied tradition—as dramatically overlooked as it is brimming with human potential. It's an authentic and elevating response to the problem of being alive in a deeply flawed yet stubbornly beautiful world.
Cain's third TED talk (2019), "The hidden power of sad songs and rainy days", preceded her April 5, 2022 book,Bittersweet: How Sorrow and Longing Make Us Whole.[4] The book's theme is to accept feelings ofsorrow andlonging as inspiration to experiencesublime emotions—such as beauty and wonder and transcendence—to counterbalance the "normative sunshine" of society's pressure to constantly be positive.[4]
2012: Cain's firstTED talk video received its first million views faster than any other TED video,[38] and within nine months had entered the 98th percentile (20th of 1380 videos) of most viewed TED videos of all time.[39]
2012, July: Nathan Heller's Culture Desk piece inThe New Yorker listed Cain's talk among five key TED Talks exemplifying the appeal of that lecture series, citing her presentation of a counterintuitive data-based argument as a miniature theatre piece.[40]
2012, November: Cain was featured in the PBS-AOLMakers video initiative for recognizing trailblazing women.[41]
2012, December:Quiet was named in numerous "Best of 2012" book lists.[42]
2012, December: Cain was named one of five top Princeton alumni newsmakers for 2012.[42]
2013, April:Toastmasters International named Cain recipient of its 2013 "Golden Gavel Award", given annually to an individual distinguished in the fields of communication and leadership.[44]
2013, September: Cain received Harvard Law School's "Celebration 60" Award.[45]
2014, March: Cain was one of the "TED All-Stars", with Cain presenting for a second time at TED's thirtieth anniversary conference.[46]
2014, May: Cain was listed inInc. magazine as being among the 50 most influential leadership and management experts.[47]
2015,Quiet had sold more than two million copies worldwide[25]
2018, November: Cain was included inLinkedIn's 20 "Top Voices" of 2018, a list of "influencers driving global business conversation".[49]
2022, April:The New York Times listedBittersweet as #1 bestseller in both "Hardcover Nonfiction" and "Combined Print & E-Book Nonfiction" categories.[50]
^abcdCain, Susan,Essay: "An Introvert Steps Out" (archive), "Sunday Book Review" section ofThe New York Times, published online April 27, 2012. Version appeared in print on page BR27 of the "Sunday Book Review" on April 29, 2012.
^Sellers, Patricia (June 3, 2015)."The secret power of introverts".Fortune. Archived fromthe original on June 3, 2015. Article entitled "Soft Power" in the June 15, 2015, print edition.
