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Samsung Electronics

From Wikipedia, the free encyclopedia
South Korean multinational electronics corporation
This article is about the electronics subsidiary. For the conglomerate, seeSamsung Group.

Samsung Electronics Co., Ltd.
The Samsung headquarters inSeoul, South Korea
Native name
삼성전자 주식회사
Hanja
三星電子株式會社
Revised RomanizationSamseong JeonjaJusikhoesa
FormerlySamsung Electric Industries (1969–1988)
Company typePublic
ISINKR7005930003
Industry
Founded13 January 1969; 56 years ago (1969-01-13) inSuwon, South Korea
HeadquartersSamsung Digital City [ko], Samsungno 129, Maetan-dong,,
South Korea[1]
Area served
Worldwide
Key people
ProductsSee products listing
RevenueIncreaseUS$220.726 billion (2024)
IncreaseUS$24.008 billion (2024)
IncreaseUS$25.274 billion (2024)
Total assetsIncreaseUS$377.473 billion (2024)
Total equityIncreaseUS$295.058 billion (2024)
Owners
Number of employees
262,647 (2024)
ParentSamsung
Subsidiaries
Websitesamsung.com
Footnotes / references
Financials as of fiscal year ended 31 December 2024.[update]
References:[3]

Samsung Electronics Co., Ltd. (SEC; stylized asSΛMSUNG;Korean삼성전자;RRSamseong Jeonja;lit. Tristar Electronics) is a South Korean multinationalmajor appliance andconsumer electronics corporation founded on 13 January 1969 and headquartered inYeongtong District, Suwon, South Korea.[1] It is the pinnacle of theSamsungchaebol, accounting for 70% of the group's revenue in 2012,[4] and has played a key role in the group's corporate governance due tocross ownership.[5] It is majority-owned by foreign investors.[6][7]

As of 2023,[update] Samsung Electronics is the world'sfourth-largest technology company by revenue, and its market capitalization stood at US$520.65 billion, the 12th largest in the world.[8] It was thelargest vendor of smartphones until 2023, when it was surpassed by Apple.[9] Samsung is known most notably for itsSamsung Galaxy brand consisting of phones such as its flagshipGalaxy S series, popular midrangeGalaxy A series as well as the premiumGalaxy Fold andGalaxy Flip series. The company pioneered thephablet form factor with theGalaxy Note family.[10] Samsung produces tablets consisting of the Galaxy Tab A series andGalaxy Tab S series.[11] It has been thelargest television manufacturer since 2006,[12] both of which include relatedsoftware and services likeSamsung Pay andTV Plus. Samsung is a supplier ofhospitalitytelevisions forhotels andbusinesses which includes dedicated software that can be personalised to each business[13] and is a supplier of displays forstadiums and venues.[14] Samsung is also a major vendor ofwashing machines,refrigerators,computer monitors andsoundbars.[15]

Samsung Sharp Sanstypeface, used by Samsung Electronics in marketing since 2015

Samsung Electronics is also a major manufacturer ofelectronic components such aslithium-ion batteries,semiconductors,image sensors,camera modules, anddisplays for clients such asApple,Sony,HTC, andNokia.[16][17] It is the world's largestsemiconductor memory manufacturer[18] and, from 2017 to 2018, was the largest semiconductor company in the world, briefly dethroningIntel, the decades-long champion.[19] Samsung Electronics hasassembly plants and sales networks in 76 countries and employs more than 260,000 people.[20]

History

[edit]

1969–1987: early years

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Samsung Electric Industries was established as an industrial part ofSamsung Group on 13 January 1969 inSuwon, South Korea.[21] At the time, Samsung Group was known to the South Korean public as a trading company specialized in fertilizers and sweeteners. Despite the lack of technology and resources, falling shorter even than the domestic competitors, Samsung Group improved its footing in the manufacturing industry by cooperating with the Japanese companies, a decision that led to a significant amount ofanti-Japanese public outcry and huge backlashes from the competitors fearing the outright subordination of the industry by the Japanese. The strategy was able to take off only after the government and Samsung declared that the company would exclusively focus on exports.Toshio Iue, the founder ofSanyo, played a role as an advisor toLee Byung-chul, Samsung's founder, who was a novice in the electronics business. In December of the same year, Samsung Electric established a joint venture named Samsung-Sanyo Electric withSanyo andSumitomo Corporation. This is the direct predecessor of today's Samsung Electronics.[22]

The joint venture's early products were electronic and electrical appliances including televisions,calculators,refrigerators, air conditioners, and washing machines. In 1970, Samsung established the joint venture Samsung-NEC with Japan'sNEC Corporation andSumitomo Corporation to manufacturehome appliances andaudiovisual devices. Samsung-NEC later became Samsung SDI, the group's display and battery business unit. In 1973, Samsung and Sanyo created Samsung-Sanyo Parts, the predecessor ofSamsung Electro-Mechanics. By 1981, Samsung Electric had manufactured over 10 millionblack-and-white televisions.

In 1974, Samsung Group expanded into thesemiconductor business by acquiring Korea Semiconductor, which was on the verge of bankruptcy while building one of the first chip-making facilities in the country at the time. Soon after, Korea Telecommunications, an electronic switching system producer and a Samsung Group company, took over the semiconductor business and became Samsung Semiconductor & Communications.[23]

In February 1983, Lee, along with the board of the Samsung industry and corporation agreement and help by sponsoring the event, made an announcement later dubbed the "Tokyo declaration", in which he declared that Samsung intended to become adynamic random-access memory (DRAM) vendor. One year later, Samsung announced that it had successfully developed a 64kb DRAM, reducing the technological gap between the companies fromfirst-world countries and the young electronics maker from more than a decade to approximately four years. In the process, Samsung used technologies imported fromMicron Technology of the U.S. for the development of DRAM andSharp Corporation of Japan for itsSRAM andROM.[24] In 1988, Samsung Electric Industries merged with Samsung Semiconductor & Communications to form Samsung Electronics,[25] as before that, they had not been one company and had not been a leading corporation together, but they were not rivals, as they had been in talks for a time until they finally merged.

In the 1980s and early 1990s, Samsung sold personal computers under the Leading Technology brand. However, the equipment was manufactured by Samsung, and the FCC filings from this period typically refer to Samsung products.[26]

1988–1995: consumer struggles

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This sectionneeds expansion. You can help byadding to it.(September 2024)

In 1988, Samsung Electronics launched its first mobile phone in the South Korean market.[27] Sales were initially poor, and by the early 1990s, Motorola held a market share of over 60 percent in the country's mobile phone market compared to just 10 percent for Samsung.[27] Samsung's mobile phone division also struggled with poor quality and inferior[clarification needed] products until the mid-1990s, and exit from the sector was a frequent topic of discussion within the company.[28]

1995–2008: component manufacturing and design strategy

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Lee Kun-Hee decided that Samsung needed to change its strategy. The company shelved the production of many under-selling product lines and instead pursued a process of designing and manufacturing components and investing in new technologies for other companies. In addition, Samsung outlined a 10-year plan to shrug off its image as a "budget brand" and to challengeSony as the world's largest consumer electronics manufacturer. It was hoped that, in this way, Samsung would gain an understanding of how products are made and give a technological lead sometime in the future. This patientvertical integration strategy of manufacturing components has borne fruit for Samsung in the late 2000s.[29]

A complementary brand leadership strategy was also initiated by chairman Lee when he declared 1996 to be the "Year of Design Revolution" at Samsung. His objective was to build Samsung design capabilities as a competitive asset and transform the company into a global brand-design leader. However, this effort required major changes in corporate culture, processes, and systems. By integrating a comprehensivedesign management system and strategy into the corporate culture, Samsung was successful in developing an award-winning product design portfolio by the late 1990s, resulting in significant brand equity growth.[30][31][32]

As Samsung shifted away from consumer markets, the company devised a plan to sponsor major sporting events. One such sponsorship was for the1998 Winter Olympics held inNagano, Japan.[33]

As achaebol, Samsung Group wielded wealth that allowed the company to invest and develop new technology rather than build products at a level that would not have a detrimental impact on Samsung's finances.[34]

Samsung had a number of technological breakthroughs, particularly in the field of memory which are commonplace in most electrical products today. This includes the world's first 64 MB DRAM in 1992, 256 MB DRAM in 1994, and 1 GB DRAM in 1996.[35] In 2004, Samsung developed the world's first 8 GBNAND flash memory chip, and a manufacturing deal was struck with Apple in 2005. A deal to supply Apple with memory chips was sealed in 2005, and Samsung remains a key supplier of Apple components as of October 2013, manufacturing theA7 processors inside theiPhone 5S model.[36][37]

2008–present

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The Samsung display at the 2008 Internationale Funkausstellung in Berlin

From 2000 to 2003, Samsung maintained a net earnings growth of over 5%, even as 16 of South Korea's 30 largest companies collapsed following a financial crisis.[38][39] In 2005, Samsung surpassed its Japanese rival,Sony, for the first time, becoming the 20th most popular global consumer brand according to Interbrand rankings.[40] In 2007, Samsung overtookMotorola to become the world's second-largest smartphone manufacturer.[41] By 2009 with Solstice line and its derivative models, Samsung achieved $117bn in revenue, overtaking Hewlett-Packard to become the world's largest technology company by sales.[42]

However, Samsung faced legal challenges in 2009 and 2010 when the U.S. and the EU fined the company—along with other memory chip manufacturers—for involvement in a price-fixing scheme that occurred between 1999 and 2002.[43][44][45] In 2010, Samsung was grantedimmunity from prosecution by the EU for acting as an informant during the investigation into theLCD price-fixing cartel, leading to the implication of other companies, including LG Display and HannStar.[46][47]

Despite its continuous growth, Samsung has been portrayed as financially insecure. In 2010, after returning from temporary retirement, chairmanLee Kun-hee expressed concern about the company's future, stating, "Samsung Electronics' future is not guaranteed, as most of our flagship products will be obsolete within ten years."[48] Samsung has since set ambitious goals, aiming for $400bn in annual revenue within a decade, with 24 global research and development centers contributing to these efforts.[citation needed]

In 2011, Samsung sold its hard disk drive (HDD) operations toSeagate Technology for $1.4 billion in cash and stock.[49] In 2012,Kwon Oh-hyun was appointed CEO of Samsung Electronics. He announced his resignation in 2017, citing an "unprecedented crisis." His departure signaled the transition to a leadership structure with three co-CEOs, which lasted until 2021, when Kyung Kye-Hyun and Han Jong-hee were appointed as new CEOs after a company-wide reorganization.[50]

In 2014, Samsung made headlines by introducing theSamsung Galaxy S4, a new entry in its Galaxy smartphone series, and successfully tested enhanced 5G technology.[51] From 2014 onward, Samsung expanded its presence in technology markets. In April 2014, Samsung launched the Galaxy S5, followed by the Galaxy S6 and Galaxy S6 Edge in 2015, both of which featured a significant redesign and introduced the concept of curved screens. The same year, Samsung also entered the rapidly growing Internet of Things (IoT) market by acquiring the smart home companySmartThings.[52]

Samsung Electronics quarterly results:
CE: Consumer electronics
DS: Device solutions
IM: IT & mobile communications

In 2016, Samsung faced one of its most publicized crises when itsGalaxy Note 7 devices began to overheat and catch fire due to defective batteries. This led to a global recall of the product and a temporary halt in production. Despite the setback, Samsung recovered by launching successful products such as the Galaxy S8 and Galaxy Note 8 in 2017, which helped restore consumer confidence. During this time, Samsung continued its push into new markets. In November 2016, it announced its acquisition ofHarman International Industries for $8bn, marking a major step into the automotive technology sector, particularly in connected car solutions.[53]

In 2017, Samsung reported record profits driven by its semiconductor business, particularly memory chips. By 2018, the company had solidified its position as one of the leading global manufacturers of semiconductors, overtakingIntel as the world's largest semiconductor supplier.[54] In 2021, Samsung announced plans to invest $17bn to build a new semiconductor manufacturing facility inTaylor, Texas, part of its strategy to expand its chip production capabilities amid the global semiconductor shortage.[55]

At CES 2024, Samsung demonstrated Ballie, an AI-powered home robot designed to assist with daily tasks, monitor pets, and integrate with smart home appliances.[56]

Samsung has been working to meet sustainability goals and reduce its environmental impact. In 2023, the company announced a partnership withBritish Gas to integrate its services into Samsung's SmartThings app, helping users reduce energy consumption through smarter home management. As part of the partnership, British Gas began offering Samsung's energy-efficient heat pumps to support the UK's 2050 net-zero goals.[57] In 2024, Samsung continues to be a leader in consumer electronics, semiconductors, and AI development, shaping technology through its innovations in smart homes, connected devices, and sustainable energy solutions.

Samsung Electronics has become the largest shareholder of South Korea's Rainbow Robotics in 2025.[58]

On 25 March 2025, Samsung Electronics co-CEO Han Jong-hee died from a heart attack at the age of 63.[59] This resulted in Jun Young-hyun, who was appointed a CEO just a week before Han Jong-hee's death, becoming the company's sole leader.[60][61]

Logo history

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  • Samsung Electronics logo, used from 1969 until replaced in 1979
    Samsung Electronics logo, used from 1969 until replaced in 1979
  • Samsung Electronics logo, used from 1979 until replaced in 1993
    Samsung Electronics logo, used from 1979 until replaced in 1993
  • Samsung Electronics logo, used from 1 November 1993 until replaced in 2013, designed by Constance Birdsall & Joe Finocchiaro for Lippincott & Margulies
    Samsung Electronics logo, used from 1 November 1993 until replaced in 2013, designed by Constance Birdsall & Joe Finocchiaro forLippincott & Margulies[62]
  • Samsung Electronics logo, used from 9 June 2005 until replaced in 2013
    Samsung Electronics logo, used from 9 June 2005 until replaced in 2013
  • Samsung Electronics logo, used from 2013 until it stopped using the blue colour in 2020
    Samsung Electronics logo, used from 2013 until it stopped using the blue colour in 2020
  • Samsung Electronics logo, in use since 2020
    Samsung Electronics logo, in use since 2020

Corporate governance

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Ownership

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Around 44% of Samsung Electronics' shares are held by the general public, around 38% are held by institutions, and insiders held around 4% of shares. The largest shareholders in early 2024 were:[63]

ShareholderCommon Shares (%)Preferred Shares (%)Combined Stake (%)Flag
Samsung Life Insurance8.64%0.06%7.60%
National Pension Service7.35%-7.35%
BlackRock5.03%-5.03%
Samsung C&T5.01%0%4.40%
Hong Ra-hee1.64%0.03%1.45%
Lee Jae-yong1.63%0.02%1.44%
Samsung Fire & Marine Insurance1.49%0%1.31%
Lee Boo-jin0.89%0.02%0.78%
Lee Seo-hyun0.79%0.02%0.70%
Samsung Welfare Foundation0.08%0%0.07%
Samsung Foundation of Culture0.03%0%0.03%

Management and board of directors

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In December 2010, Samsung switched its management system from asingle CEO-system under Choi Gee-sung to a two-person management team with Choi Gee-sung, CEO and vice chairman, and Lee Jae-Yong, chief operating officer and president. In June 2012, Samsung appointed Kwon Oh-Hyun as CEO of the company.[64][65] Samsung also reorganized its overseas marketing bases in line with changes in the market, including a combined Britain/Continental Europe regional subsidiary, and a combined China/Taiwan regional subsidiary.

In 2012, Samsung appointed director of mobile products, J. K. Shin, to president/CEO of Samsung Electronics for Mobile Consumer Products.

The company added a new digital imaging business division in 2010, and consists of eight divisions, including the existing display, IT solutions, consumer electronics, wireless, networking, semiconductor, and LCD divisions.

It merged consumer electronics and air conditioners in 2010 under the consumer electronics business division. The set-top boxes business was merged with the Visual Display Business division.

The company's 2023 reorganization was as follows: Among the eight divisions, the network division and the digital imaging division experienced new appointments, while the remaining divisions were maintained in accordance with their results.[66]

  • Executive Chairman: Lee Jae-yong
  • Vice chairman and co-CEO of Samsung Electronics' device experience division: Han Jong Hee
  • Co-CEO of the device solutions division: Kyung Kye-hyun
  • vice chairman and head of the Future Business Planning division: Jun Young-hyun

The following are the names of the board of directors' members:[67]

Board of directors
NamePosition(s)
Han-Jo KimChairman of the Board & Independent Director
Jong-Hee HanVice Chairman & CEO (DX)
Kyung Kye-HyunPresident & CEO (DS)
Tae-Moon RohPresident & Head of MX
Hark-Kyu ParkPresident & CFO (DX)
Jung-Bae LeePresident & Head of Memory
Sun-Uk KimIndependent Director
Jeong KimIndependent Director
Jun-Sung KimIndependent Director
Eun-Nyeong HeoIndependent Director
Myung-Hee YooIndependent Director

Global reputation

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In April 2024, PricewaterhouseCoopers ranked Samsung Electronics 21st on their global top 100 companies by market capitalization.[68]

In January 2025, Samsung Electronics was ranked first in the 'Best Global Brands' byYouGov, a market research firm.[69]

Corporate affairs

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Business trends

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The key trends for Samsung Electronics are (as of the financial year ending 31 December):[70][71][72]

Revenue
(KRW trillion)
Net profit
(KRW trillion)
201620122.4
201723941.3
201824343.8
201923021.5
202023626.0
202127939.2
202230254.7
202325915.5
202430134.5

Operations

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A Samsung store inTaguig, Philippines

The company focuses on four areas: digital media,semiconductors, telecommunication networks, and LCD digital appliances.[73]

The digital-media business area covers computer devices such as laptop computers;digital displays such as televisions and computer monitors; consumer entertainment devices such asDVD players,MP3players, anddigital camcorders; home appliances such as refrigerators, air conditioners,air purifiers, washing machines, microwave ovens, vacuum cleaners androbot vacuum cleaners.[74][75]

Sales by region (2023)[76]
RegionShare
Americas35.6%
Europe18.6%
South Korea17.6%
Asia and Africa17.3%
China10.9%

The semiconductor-business area includes semiconductor chips such asSDRAM,SRAM,NANDflash memory;smart cards;mobile application development,mobile application processors;mobile TV receivers; RF transceivers;CMOS Image sensors,Smart CardIC, MP3 IC, DVD/Blu-ray Disc/HD DVD Player SOC, and multi-chip package (MCP).

The telecommunication-network-business area includes multi-serviceDSLAMs andfax machines;cellular devices such as mobile phones, PDA phones, and hybrid devices calledmobile intelligent terminals (MITs); andsatellite receivers.

The LCD business area focuses on producingTFT-LCD andorganic light-emitting diode (OLED) panels for laptops, desktop monitors, and televisions.

Samsung Print was established in 2009 as a separate entity to focus onB2B sales and released a broad range ofmultifunctional devices, printers, and more.[77] As of 2018, Samsung sold its printing business toHP.

Products

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Samsung Electronics produces LCD and LED panels, mobile phones, memory chips,NAND flash,solid-state drives, televisions, digital cinema screens, laptops and many more products. The company previously produced hard-drives and printers.[78]

Samsung consistently invests in innovation. In 2021, theWorld Intellectual Property Organization (WIPO)'s annualWorld Intellectual Property Indicators report ranked Samsung's number of patent applications published under thePCT System as 2nd in the world, with 3,093 patent applications being published during 2020.[79] This position is up from their previous ranking as 3rd in 2019 with 2,334 applications.[80]

LCD and OLED panels

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See also:OLED Display: Samsung applications
TheSamsung Galaxy Note 10, which incorporates a Dynamic AMOLED Infinity-O (punch hole for camera) display screen

By 2004 Samsung was the world's-largest manufacturer of OLEDs, with a 40 percent market share worldwide[81] and as of 2018 has a 98% share of the globalAMOLED market.[82] The company generated $100.2 million out of the total $475 million revenues in the global OLED market in 2006.[83] As of 2006, it held more than 600 American patents and more than 2,800 international patents, making it the largest owner ofAMOLED technology patents.[83]

Samsung's currentAMOLED smartphones use itsSuper AMOLED trademark, with theSamsung Wave S8500 andSamsung i9000 Galaxy S being launched in June 2010. In January 2011, it announced its Super AMOLED Plus displays[84] – which offer several advances over the olderSuper AMOLED displays – real stripe matrix (50 percent more sub pixels), thinner form factor, brighter image and an 18 percent reduction in energy consumption.

In October 2007, Samsung introducing a ten-millimeter thick, 40-inch LCD television panel, followed in October 2008 by the world's first 7.9-mm panel.[85] Samsung developed panels for 24-inch LCD monitors (3.5 mm) and 12.1-inch laptops (1.64 mm).[86] In 2009, Samsung succeeded in developing a panel for forty-inch LED televisions, with a thickness of 3.9 millimeters (0.15 inch). Dubbed the "Needle Slim", the panel is as thick (or thin) as two coins put together. This is about a twelfth of the conventional LCD panel whose thickness is approximately 50 millimeters (1.97 inches).

While reducing the thickness substantially, the company maintained the performance of previous models, including Full HD 1080p resolution, 120 Hz refresh rate,[87] and 5000:1 contrast ratio.[88] On 6 September 2013, Samsung launched its 55-inch curved OLED TV (model KE55S9C) in the United Kingdom with John Lewis.[89]

In October 2013, Samsung disseminated a press release for its curved display technology with theGalaxy Round smartphone model. The press release described the product as the "world's first commercialized full HD Super AMOLED flexible display". The manufacturer explains that users can check information such as time and battery life when the home screen is off, and can receive information from the screen by tilting the device.[90]

In 2020, Samsung Display said it was exiting the LCD business.[91]

Mobile and smart phones

[edit]
Main article:Samsung Galaxy
See also:Samsung Anycall

Samsung's mobile cell business began with acar phone in 1984, while its first handheld mobile phone called the SH-100 was made in 1988, which worked on the country'sAMPS 800 network.[92] In 1995, Samsung overtookMotorola to become the largest in South Korea in the mobile phone market.[93] The company expanded to other markets during this period. In 1998, Samsung became the largest vendor in majorCDMA markets such as South America and Hong Kong, while being overall the 7th largest manufacturer in the world.[94] In 1999, the company became the 5th largest manufacturer of cell phones in the world with a share of 5 percent.[95]

In 1999/2000, Samsung released the first ever "MP3 phone", the SCH-M210, released inGSM as SGH-M100 and asSPH-M100 in PCS CDMA in the US.[96][97][98] The company's first smartphone was theSamsung SPH-i300 in 2001. During the early 2000s Samsung popularised theclamshell ("flip phone") design,[99] and theSGH-T100 was the first ever "true color" mobile phone and the firm's first to sell over 10 million handsets.[100][92] In the mid-2000s theSGH-D500 popularised theslider form factor,[101] and later slider products such as theE250 were hits.[102] In 2006 Samsung'sX820 with a depth of 6.9 mm was the thinnest phone, and for many years its successor U100 would remain the skinniest at just 5.9 mm.[103] In 2007 it launched the slate style touchscreen phoneF700 which would precede its increasingly relevant touch phones such asTocco andOmnia. Samsung overtook decliningMotorola to become the world's second largest mobile phone marker during 2007.[104]

Presently, Samsung's flagship mobile handset line is theGalaxy S series of smartphones, which many consider a direct competitor of theiPhone.[105] It was initially launched in Singapore, Malaysia and South Korea in June 2010,[106][107][108] followed by the United States in July. It sold more than one million units within the first 45 days on sale in the United States.[109]

While many other handset manufacturers focused on one or two operating systems, Samsung for a time used several of them:Symbian,Windows Phone, Linux-basedLiMo, and Samsung's proprietaryTouchWiz,Bada andTizen.[110] By 2013 Samsung had dropped all operating systems except Android phone and Windows Phone. That year Samsung released at least 43 Android phones or tablets and two Windows Phones.[111]

At the end of the third quarter of 2010, the company had surpassed the 70 million unit mark in shipped phones, giving it a global market share of 22 percent, trailingNokia by 12 percent.[112][113] Overall, the company sold 280 million mobile phones in 2010, corresponding to a market share of 20.2 percent.[114] The company overtook Apple in worldwide smartphone sales during the third quarter 2011, with a total market share of 23.8 percent, compared to Apple's 14.6 percent share.[115] Samsung became the world's largest smartphone manufacturer in 2012, with the sales of 95 million in the first quarter.[116]

During the third quarter of 2013, Samsung's smartphone sales improved in emerging markets such as India and the Middle East, where cheaper handsets were most popular. As of October 2013, the company offers 40 smartphone models on its US website.[37]

In 2019, Samsung announced that it has ended production of mobile phones in China, due to lack of Chinese demand. As of 2019 Samsung employs over 200,000 employees in the Hanoi-area of Vietnam to produce Smartphones, while outsourcing some manufacturing to China[117] and manufacturing large portions of its phones in India.[118][119][120][121]

In May 2022, Samsung Electronics announced the company had expanded the Samsung Knox enterprise mobile security platform with the introduction of Samsung Knox Guard. It allows companies to quickly make phones unusable to potentially deter theft and reduce risk of fraud and data breaches.[122]

Semiconductors

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A SamsungDDR SDRAM module

Samsung Electronics has been the world's largestmemory chip manufacturer since 1993,[123] and the largestsemiconductor company between 2017 and 2018.[124] Samsung Semiconductor division manufactures varioussemiconductor devices, includingsemiconductor nodes,MOSFET transistors,integrated circuit chips, andsemiconductor memory.

Since the early 1990s, Samsung Electronics has commercially introduced a number of new memory technologies.[125] They commercially introducedSDRAM (synchronous dynamicrandom-access memory) in 1992,[126][127] and laterDDR SDRAM (double data rate SDRAM) andGDDR (graphics DDR)SGRAM (synchronousgraphics RAM) in 1998.[128][129] In 2009, Samsung started mass-producing30 nm-classNAND flash memory,[130] and in 2010 succeeded in mass-producing 30 nm classDRAM and20 nm class NAND flash, both of which were for the first time in the world.[131] They also commercially introducedTLC (triple-level cell) NAND flash memory in 2010,[125]V-NAND flash in 2013,[132][133][134][135]LPDDR4 SDRAM in 2013,[125]HBM2 in 2016,[136][137]GDDR6 in January 2018,[138][139][140] andLPDDR5 in June 2018.[141]

Another area which the company has had significant business in for years is thefoundry segment. It had begun investment in the foundry business since 2006, and positioned it as one of the strategic pillars for semiconductor growth.[142] Since then, Samsung has been a leader insemiconductor device fabrication. Samsung began mass-production of a 20 nm classsemiconductor manufacturing process in 2010,[131] followed by a10 nm classFinFET process in 2013,[143] and7 nm FinFET nodes in 2018. They also began production of the first5 nm nodes in late 2018,[144] with plans to introduce3 nmGAAFET nodes by 2021.[145]

According to market research firm Gartner, during the second quarter of 2010, Samsung Electronics took the top position in the DRAM segment due to brisk sales of the item on the world market. Gartner analysts said in their report, "Samsung cemented its leading position by taking a 35-percent market share. All the other suppliers had minimal change in their shares." The company took the top slot in the ranking, followed byHynix, Elpida, and Micron, said Gartner.[146]

In 2010, market researcher IC Insights predicted that Samsung would become the world's-biggestsemiconductor chip supplier by 2014, surpassingIntel. For the ten-year period from 1999 to 2009, Samsung's compound annual growth rate in semiconductor revenues was 13.5 percent, compared with 3.4 percent for Intel.[147][148] For 2015, IC Insights and Gartner announced that Samsung was the fourth largest chip manufacturer in the world.[149] Samsung eventually surpassed Intel to become the world's largestsemiconductor company in 2017.[124]

By the second quarter of 2020 the company had planned to start mass production of 5 nm chips usingExtreme ultraviolet lithography (EUV) and aimed to become a leader in EUV process use.[150]

On 30 November 2021, it was announced that the company would be producing new auto chips forVolkswagen vehicles. The logic chips will be used in entertainment systems to provide5G telecommunications to meet the increased demand forhigh-definition video while traveling.[151]

TheXi'an China facility, which has been running since 2014, produces approximately 40 percent of Samsung Electronics NAND flash memory chips.[152]

Solid-state drives

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In 2016, Samsung also launched to market a 15.36 TB SSD with a price tag of US$10,000 using a SAS interface, using a 2.5-inch form factor but with the thickness of 3.5-inch drives. This was the first time a commercially available SSD had more capacity than the largest currently available HDD.[153][154] In 2018, Samsung introduced to market a 30.72 TB SSD using a SAS interface. Samsung introduced anM.2NVMe SSD with read speeds of 3500 MB/s and write speeds of 3300 MB/s in the same year.[155][156] In 2019, Samsung introduced SSDs capable of 8 GB/s sequential read and write speeds and 1.5 million IOPS, capable of moving data from damaged chips to undamaged chips, to allow the SSD to continue working normally, albeit at a lower capacity.[157][158][159][160]

Samsung's consumer SSD lineup currently consists of the 9100 PRO, 990 PRO, 990 EVO Plus, 980 PRO, 980, 970 PRO, 970 EVO plus, 970 EVO, 960 PRO, 960 EVO, 950 PRO, 860 QVO, 860 PRO, 860 EVO, 850 PRO, 850 EVO, and the 750 EVO. The SSDs models beginning with a 9 use anNVM Express interface and the rest use aSerial ATA interface.[161] Samsung also produces consumer portable SSDs using aUSB-CUSB 3.1 Gen 2 connector. The drives offer read speeds of up to 14.800 MB/s and write speeds of up to 13.400 MB/s and are available as 500 GB, 1 TB, 2 TB,4 TB and 8 TB models.[162]

Like many other SSD producers, Samsung's SSDs useNAND flash memory produced by Samsung Electronics.

Hard-drives

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A 640 GB Samsung Spinpoint hard-drive

In the area ofstorage media, in 2009 Samsung achieved a ten percent world market share, driven by the introduction of a newhard disk drive capable of storing 250 Gb per 2.5-inch disk.[163] In 2010, the company started marketing the 320 Gb-per-disk HDD, the largest in the industry. In addition, it was focusing more on selling external hard disk drives. Following financial losses, the hard disk division was sold toSeagate in 2011 in return for a 9.6% ownership stake in Seagate.[164]

Televisions

[edit]
Samsung UN105S9 105-inch 4Kultra-high-definition television
A 32-inch Samsung LED TV

In 2009, Samsung sold around 31 millionflat-panel televisions, enabling to it to maintain the world's largest market share for a fourth consecutive year.[165]

Samsung launched its firstfull HD 3DLED television in March 2010. Samsung had showcased the product at the 2010 InternationalConsumer Electronics Show (CES 2010) held inLas Vegas.[166]

Samsung sold more than one million 3D televisions within six months of its launch. This is the figure close to what many market researchers forecast for the year's worldwide 3D television sales (1.23 million units).[167] It also debuted the 3D Home Theater (HT-C6950W) that allows the user to enjoy 3D image and surround sound at the same time. With the launch of 3D Home Theater, Samsung became the first company in the industry to have the full line of 3D offerings, including 3D television, 3DBlu-ray player, 3D content, and 3D glasses.[168]

In 2007, Samsung introduced the "Internet TV", enabling the viewer to receive information from the Internet while at the same time watching conventional television programming. Samsung later developed "Smart LED TV" (now renamed to "Samsung Smart TV"),[169] which additionally supports downloadedsmart television apps. In 2008, the company launched the Power Infolink service, followed in 2009 by a whole new Internet@TV. In 2010, it started marketing the 3D television while unveiling the upgraded Internet@TV 2010, which offers free (or for-fee) download of applications from its SamsungApps Store, in addition to existing services such as news, weather, stock market, YouTube videos, and movies.[170]

Samsung Apps offers for-fee premium services in a few countries including Korea and the United States. The services will be custom-tailored for each region. Samsung plans to offer family-oriented applications such as health care programs and digital picture frames as well as games. Samsung's range ofsmart TVs include the appsITV Player and motion controlled games such asAngry Birds.[171] Since 2015, Samsung's proprietaryFAST streaming serviceSamsung TV Plus was pre-installed to the smart TVs.[172]

Computing

[edit]
Samsung Series 4 laptop

In 1983 Samsung's first computer, the 8bit SPC-1000 Desktop Computer, was released.In 1994 the first Samsung laptop, the SPC5800/5900 series, was launched, featuring a 486 processor.In 1996 the Sens 810 Notebook was introduced with the innovative curved butterfly keyboard designed for easier typing. In 2002 the Sens Q760 was the first laptop with an integrated media docking station for connecting external devices. In 2005 the M70 Notebook featured a removable 19-inch screen that could be used separately. In 2006 the Sens Q35 was the first notebook PC to integrate Wi-MAX technology. Evolution and LegacySamsung's laptop line evolved with various series, including the three-digit naming scheme, the lettered A, T, P, Q, V series, and later the Samsung Notebook 9.

Samsung also released specialized models like the Series 7 Plate PC, a Windows-based high-performance Slate PC, and the first Samsung Chromebook.

Currently Samsung producesChromebook andWindows laptops such as the Galaxy Chromebook Plus and the Galaxy Book5 Pro.[173]

Monitors

[edit]
"Samsung Odyssey" redirects here. For the virtual reality headset, seeWindows Mixed Reality § List of Windows Mixed Reality headsets.

The company started as a budgetdisplay monitor brand in the 1980s, producingcathode ray tube (CRT) monitors forcomputers, from which it then evolved. By the end of the decade, Samsung had become the world's largest monitor manufacturer, selling over8 million monitors by 1989.[174]

During the 1990s to the 2000s, Samsung started producing LCD monitors using TFT technology to which it still emphasizes on the budget market against the competition while at the same time starting to also focus on catering to the middle and upper markets through partnership with brands such asNEC andSony via a joint venture.[175] As it grew and became more advanced, it later on acquired the joint venture corporations to form the current Samsung OLED andS-LCD Corporation respectively from its former joint venture partners.[176]

Tizen

[edit]

As of 2015, Samsung smart televisions and smart monitors run an operating system customized from the open-sourceLinux-basedTizen OS.[177][178] Given Samsung's high market share in the smart television market, approximately 20% of smart televisions sold worldwide in 2018 run Tizen.[178]

In 2019, Samsung announced that they will be bringing theApple TV app (formally iTunes Movies and TV Shows app) andAirPlay 2 support to its 2019 and 2018 smart TVs (via firmware update).[179]

Odyssey

[edit]

Samsung's Odyssey gaming monitors are designed for professional gamers and gaming enthusiasts. As of 2022, the Odyssey range consists of 4 main series, each with different resolutions, refresh rates and aspect ratios.

At theCES 2022, Samsung showed the Odyssey Neo G8, the world's first 4K monitor with a refresh rate of 240 Hz.[180][181] It features a 32-inchmini LED 1000Rcurved display with 1,196local dimming zones that supportsHDR10+ with a peak brightness of up to 2,000nits, and isG-Sync- andFreeSync-certified.[182] It was released on 6 June 2022, at anMSRP of $1,500.[183][184]

Printers

[edit]

In the past, Samsung produced printers for both consumers and business use, including mono-laser printers, color laser printers,multifunction printers, and enterprise-use high-speed digital multi-function printer models. They exited the printer business and sold their printer division toHP in Fall 2017.[185] In 2010, the company introduced the world's smallest mono-laser printer ML-1660 and color laser multifunction printer CLX-3185.

Audio

[edit]
Main article:Harman International

In 2017, Samsung acquired Harman International.[186] Harman makeshigh fidelity audio products under many brand names such asAKG,AMX,Becker,Crown,Harman Kardon,Infinity,JBL,Lexicon,dbx, DigiTech,Mark Levinson,Martin,Revel,Soundcraft,Studer,Arcam,Bang & Olufsen and BSS Audio.

In May 2025, Harman agreed to the acquirement ofBowers & Wilkins,Marantz,Denon,Polk Audio,Definitive Technology,Classé,HEOS andBoston Acoustics asMasimo sells its consumer audio business.[187][188][189]

Cameras

[edit]
TheSamsung GX-10DSLR camera

Samsung has introduced several models ofdigital cameras andcamcorders including the WB550 camera, the ST550 dual-LCD-mounted camera, and the HMX-H106 (64 GB SSD-mounted full HD camcorder). In 2014, the company took the second place in themirrorless camera segment.[190] Since then, the company has focused more on higher-priced items. In 2010, the company launched the NX10, the next-generation interchangeable lens camera.

Other

[edit]

Samsung entered the MP3 player (digital audio player, DAP) market in 1999 with itsYepp line. In the initial years the company struggled to gain a foothold because of emerging Korean startupsiRiver,Cowon andMpio. However, by 2006, it had gained a significant share in the domestic market as well as Russia and parts of the Middle East, South East Asia and Europe.[191] It was also starting to increase penetration in the U.S. (albeit significantly lower than the market leader, Apple).[192] Samsung launched the world's-smallestDivX MP3 player, the R1, in 2009.[193]

In 2015, Samsung announced a proposal for aconstellation of 4600 satellitesorbiting Earth at 1,400 kilometers (900 mi) altitude that could bring 200 gigabytes per month of internet data to "each of the world's 5 billion people".[194][195] The proposal has not yet advanced to fulldevelopment. If built, such a constellation would compete with previously announced satellite constellations currently under development byOneWeb andSpaceX.[194][needs update]

On 13 July 2017, an LED screen fordigital cinema developed by Samsung Electronics withGDC Technology Limited[196][197] was publicly demonstrated on one screen atLotte Cinema World Tower inSeoul.[198]

Design

[edit]

In the early 1990s, Samsung began considering the importance of physical design in its products. When chairman Lee declared 1996 'The Year of Design Revolution', a comprehensive global design program was initiated with the goal of design being a strategic asset and competitive advantage for the company.[30][31][32] Located in the company's high-rise headquarters in Gangnam (south of Seoul) the corporate design center includes more than 900 full-time designers. In 1971 there were only a few designers in the whole company, whose number rose to 1,600 by 2015.[199] In addition to the corporate design center in Seoul, there are design centers located in Tokyo, San Francisco and London.[200]

The company overhauls its design over a two-year cycle. For the first year, it scrutinizes design trends of the world, followed by product strategies. It then maps out new design plans during the second year.

Since 2006, it has won as many as 210 awards from international design institutions.[201] It received the iF (International Forum) and IDEA design awards. Working with partners, Samsung was the winner in eight categories in the 2009 IDEA awards, hence receiving the most awards.[202]

In the 2010 iF Material Awards, the company won the Gold Award for five of its products including the external hard disk drive. The iF Material Awards are given by the International Forum Design GmbH of Hannover, a design award for design materials and process technologies. In 2010, the German company selected a total of 42 products in the areas of home appliance, furniture, and industrial design. Samsung won the awards in five categories including external hard disk, full-touch screen phone, "side-by-side" refrigerator, compact digital camera, and laser printer toner.[203]

Stores

[edit]
Main article:Samsung Experience Store

Samsung runs Samsung Experience Store retail locations throughout the world. These locations primarily sellSamsung Galaxy devices, though they can feature other Samsung-owned brands as well.

Korea

[edit]

Samsung has various service stores throughout all of South Korea, which have showcases of various Samsung products available for purchase, and also have repair centers for those items.[204] It also has stores dedicated to the installation of large household appliances such as TVs, dishwashers, and refrigerators.[204] It also has stores just for the sale and repair of its memory products, such as the SSDs.[204] These stores do not feature Samsung's own Samsung Experience Store name andbranding.

Market share for major products

[edit]
This section needs to beupdated. Please help update this article to reflect recent events or newly available information.(September 2020)
ProductSamsung
world market share
Leading competitorMarket shareYearSource
Active-matrix OLEDs98%LG Display, AUO0.5~1.5%Q2 2010[205]
DRAM49.6%SK Hynix24.8%Q2 2013[206]
NAND flash42.6%Toshiba27.7%Q2 2011
Mobile phones34%Apple Inc.13.4%Q3 2013[207]
Large-size LCD panels
(revenue)
20.2%LG Display26.7%Q4 2013[208]
Lithium-ion batteries18%Sanyo20%Q2 2010[209]
Solid-state drives (SSD)46.8%SanDisk12.7%Q4 2015[210]
LCD monitors18%LG Electronics12.7%2010[211]
Televisions
(LCD, PDP, CRT, LED)
24%LG Electronics14.7%Q2 2010[212]
Digital cameras11.8%Sony17.4%2010[213]

Major clients

[edit]
Samsung's largest clients (Q1 2010)[214]
Rank/companyPart descriptionPercent of total sales
1SonyDRAM, NAND flash, LCD panels, etc.3.7
2Apple Inc.AP (mobile processor), AMOLED display, DRAM, NAND flash, etc.2.6
3DellDRAM, flat-panels, lithium-ion batteries, etc.2.5
4Hewlett-PackardDRAM, flat-panels, lithium-ion batteries, etc.2.2
5Verizon CommunicationsHandsets, etc.1.3
6AT&T Inc.Handsets, etc.1.3

Relationship with Apple Inc.

[edit]
See also:Smartphone patent wars

Despite recent litigation activity, Samsung and Apple have been described asfrenemies who share a love–hate relationship.[215] Samsung is a major supplier for Apple – first providing memory for the early iPod devices in 2005,[36] and Apple is a key customer for Samsung – in 2012 its component sales were thought to be worth in the region of $8 billion revenue to Samsung[215] – to the point where Apple CEOTim Cook originally opposedlitigation against Samsung wary of the company's critical component supply chain for Apple.[216]

In April 2011,Apple Inc. announced that it was suing Samsung over the design of its Galaxy range of mobile phones. The lawsuit was filed on 15 April 2011 and alleges that Samsung infringed on Apple's trademarks and patents of theiPhone andiPad.[217] Samsung issued acounterclaim against Apple ofpatent infringement.[218] In August 2011, at The Regional Court of Düsseldorf, Apple was granted apreliminary injunction against the sale and marketing of theSamsung Galaxy Tab 10.1 across the whole of Europe excluding the Netherlands.[219] The ban has been temporarily lifted in the European Union, with the exclusion of Germany, while it is investigated whether or not the original injunction was appropriate.[220]

On 31 August 2012, theTokyo District Court ruled Samsung Electronics' mobile devices did not violate an Apple patent.[221] The case only addressed Apple's patent that allows mobile devices and personal computers to synchronize or share data with each other and is not comparable with the U.S. court case ruled on 24 August. On 18 October 2012, theU.K. High Court ruled that Samsung did not infringe Apple's design patents. Apple was forced to issue a court-ordered apology to Samsung on its official U.K. website.[222]

Relationship with Best Buy Co, Inc.

[edit]
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This section needs to beupdated. Please help update this article to reflect recent events or newly available information.(April 2018)

Best Buy and Samsung joined to create the Samsung Experience Shop, a store that allows customers to test the company's products, and get training in mobile products they already own. In summer 2013, more than 1,400 Best Buy and Best Buy Mobile stores have established the Samsung Experience Shop. About 460 square feet of space are dedicated for the SES, with the company's placement at Best Buy's entrance, as well as its sign visible in any part of the store.[223] The purpose of the Samsung Experience Shop is to make Samsung's products, i.e. the Galaxy, more accessible to customers.

The first Samsung Experience Shops began appearing across Best Buy locations in the United States in May 2013. In May 2014, Best Buy announced its plans to add 500 new Samsung Entertainment Experience Shops. While the previous Samsung Experience locations focused primarily on showcasing and providing support for Samsung's Galaxy smartphones, cameras, and tablets, these new locations will showcase and support the company's home theater products.

Unlike the Samsung Experience Shop, the Samsung Entertainment Experience will be run by Samsung trained Best Buy associates. The new centers are expected to finish being made in the U.S. by January 2015.[224]

Criticism and controversies

[edit]

Environmental record

[edit]

All Samsung mobile phones and MP3 players introduced on the market after April 2010 are free from polyvinyl chloride (PVC) and brominated flame retardants (BFRs).[225]

The company is listed inGreenpeace's Guide to Greener Electronics, which rates electronics companies on policies and practices to reduce their impact on the climate, produce greener products, and make their operations more sustainable. In November 2011, Samsung was ranked seventh out of 15 leading electronics manufacturers with a score of 4.1/10.[226] In the newly re-launched guide, Samsung moved down two places (occupying fifth position in October 2010), but scored maximum points for providing verified data and its greenhouse gas emissions. It also scored well for its Sustainable Operations, with the guide praising its relatively good e-waste take-back programme and information. However, the company was criticized for not setting an ambitious target to increase its use of renewable energy and for belonging to a trade association which has commented against energy efficiency standards.[226]

In June 2004, Samsung was one of the first major electronics companies to publicly commit to eliminate PVC and BFRs from new models of all their products. However, the company failed to meet its deadlines to be PVC- and BFRs-free, and published new phase out dates.[227] In March 2010, Greenpeace activists protested at the company'sBenelux headquarters for what they called Samsung's "broken promises".[228]

The company has been awarded as one of global top-ten companies in the Carbon Disclosure Leadership Index (CDLI). It was the only Asian company among top ten companies. In addition, the company is listed inDow Jones Sustainability Index (DJSI).[229]

The company's achievement ratio of products approaching the Global Ecolabel level ("Good Eco-Products" within the company) is 11 percentage points above the 2010 goal (80 percent). In the first half of 2010, Samsung earned the Global Ecolabel for its 2,134 models, thereby becoming the world's number-one company in terms of the number of products meeting Global Ecolabel standards.[229]

The company is also improving its effort to recover and recycleelectronic wastes.[230] The number of wastes salvaged throughout 60 countries during 2009 was as much as 240,000 tons. The "Samsung Recycling Direct" program, the company's voluntary recycling program under way in the United States, was expanded to Canada.[231]

In 2008, the company was praised for its recycling effort by the U.S. advocacy group Electronics Take Back Coalition as the "best eco-friendly recycling program".[232] In 2023, the U.S. Environmental Protection Agency (EPA) awarded the company its 10th consecutive Sustainable Excellence Award in the manufacturer's category.[233]

Litigation and safety issues

[edit]

Worker safety

[edit]

Many employees working in Samsung's semiconductor facilities have developed various forms of cancers.[citation needed] Initially, Samsung denied being responsible for the illnesses. Although Samsung is known to disfavor trade unions,[234] these sick workers organized in the group SHARPS (Supporters for the Health And Rights of People in the Semiconductor Industry).[235][unreliable source?] The crowdfunded filmAnother Promise was produced in 2013 to depict the fight for compensation of the victims, as well as the documentaryThe Empire of Shame. In May 2014, Samsung offered an apology and compensation to workers who became ill.[236][237] The company subsequently did not follow all the recommendations of a specially appointed mediation committee, paid several families outside of a scheme to be agreed on and required them to drop all further charges, prompting SHARPS to continue legal and public action.[238][unreliable source?] The quarrel was mostly resolved upon a public apology issued by Samsung in November 2018.[239]

DRAM price fixing

[edit]
Main article:DRAM price fixing

In December 2010, the European Commission fined six LCD panel producers, including Samsung, a total of €648 million for operating as a cartel. The company received a full reduction of the potential fine for being the first firm to assist EU anti-trust authorities.[240]

On 19 October 2011, Samsung was fined €145.73 million for being part of a price cartel of ten companies forDRAMs, which lasted from 1 July 1998 to 15 June 2002. Like most of the other members of the cartel, the company received a 10% reduction for acknowledging the facts to investigators. Samsung had to pay 90% of their share of the settlement, but Micron avoided payment as a result of having initially revealed the case to investigators. Micron remains the only company that avoided all payments from reduction under the settlement notice.[241]

In Canada, the price fix was investigated in 2002. A recession started to occur that year, and the price fix ended. However, in 2014, the Canadian government reopened the case and investigated silently after the EU's success. Sufficient evidence was found and presented to Samsung and two other manufacturers during aclass action lawsuit hearing. The companies agreed upon a $120 million agreement, with $40 million as a fine, and $80 million to be paid back to Canadian citizens who purchased a computer, printer, MP3 player, gaming console or camera between April 1999 and June 2002.[242]

Apple lawsuit

[edit]
Main article:Apple Inc. v. Samsung Electronics Co.

On 15 April 2011, Apple sued Samsung in theUnited States District Court for the Northern District of California, alleging that several of Samsung'sAndroid phones and tablets, including theNexus S,Epic 4G,Galaxy S 4G, andGalaxy Tab, infringed on Apple's intellectual property: its patents, trademarks,user interface andstyle.[243] Apple's complaint included specific federal claims for patent infringement,false designation of origin,unfair competition, andtrademark infringement, as well as state-level claims for unfair competition, common law trademark infringement, andunjust enrichment.[244][245]

On 24 August 2012, the jury returned a verdict largely favorable to Apple. It found that Samsung had willfully infringed on Apple's design and utility patents, and had also diluted Apple's trade dresses related to the iPhone. The jury awarded Apple $1.049 billion in damages and Samsung zero damages in its countersuit.[246] The jury found that Samsung infringed Apple's patents on iPhone's "Bounce-Back Effect" (US Patent No.7,469,381), "On-screen Navigation" (US Patent No.7,844,915), and "Tap To Zoom" (US Patent No.7,864,163), and design patents that cover iPhone's features such as the "home button, rounded corners and tapered edges" (US$593087) and "On-Screen Icons" (US$604305).[247]

Product safety

[edit]

Despite their phones' popularity, numerous explosions of them have been reported.[248] A Swiss teenager was left with second and third degree burns on her thigh due to her Galaxy S3's explosion,[249] followed by two more Galaxy S3 explosions in Switzerland[250] and Ireland.[251] A South Korean student'sGalaxy S2 battery exploded in 2012.[252]

Samsung's Galaxy S4 also led to several accidents. A house in Hong Kong was allegedly set on fire by an S4 in July 2013,[253] followed by minor S4 burn incidents inPakistan[254] and Russia.[255] A minor fire was also reported inNewbury, United Kingdom in October 2013.[256]

Some users of the phone have also reported swelling batteries and overheating;[257] Samsung has offered affected customers new batteries, free of charge.[258] In December 2013, a Canadian uploaded a YouTube video describing his S4 combusting.[259] Samsung then asked the uploader to sign a legal document requiring him to remove the video, remain silent about the agreement, and surrender any future claims against the company to receive a replacement. No further response from Samsung was received afterwards.[260][261] There were a few more reported Galaxy S4 explosions inIndia[262] and theUAE.[263]

Galaxy Note 7

[edit]
Main article:Samsung Galaxy Note 7: Battery explosions and recalls

On 31 August 2016, it was reported that Samsung was delaying shipments of theGalaxy Note 7 in some regions to perform "additional tests being conducted for product quality"; this came alongside user reports of batteries exploding while charging. On 2 September, Samsung suspended sales of the Note 7 and announced a worldwide "product exchange program"[264] in which customers would be able to exchange their Note 7 for another Note 7, aGalaxy S7, or anS7 Edge (the price difference being refunded). They would also receive a gift card from a participating carrier.[264] On 1 September, the company released a statement saying it had received 35 reports of battery failure, which, according to an unnamed Samsung official, "account for less than 0.2 percent of the entire volume sold".[265][266][267] Although it has been referred to as aproduct recall by the media, it was not an official government-issued recall by an organization such as theU.S. Consumer Product Safety Commission (CPSC), and only a voluntary measure.[264][268] The CPSC did issue an official recall notice on 15 September 2016, and stated that Samsung received at least 92 reports of the batteries overheating in the U.S., including 26 reports of burns and 55 reports of property damage.[269]

After some replacement Note 7 phones also caught fire,[270][271] Samsung announced on 11 October 2016 that it would permanently end production of the Note 7 in the interest of customer safety.[272][273] However, Samsung was hoping to recover from the lost sales from the Note 7 with the introduction of new colors such as the Blue Coral and Black Pearl color for the Galaxy S7 edge.[274]

On 14 October 2016, the U.S.Federal Aviation Administration and theDepartment of Transportation'sPipeline and Hazardous Materials Safety Administration banned the Note 7 from being taken aboard any airline flight, even if powered off.[275][276]Qantas,Virgin Australia andSingapore Airlines also banned the carriage of Note 7s on their aircraft with effect from midnight on 15 October.[277] Mexico's largest airlinesAeromexico,Interjet,Volaris andVivaAerobus all banned the handset.[278]

Washing machines

[edit]

On 4 November 2016, Samsung recalled 2.8 million top-load washing machines sold at home appliance stores between 2011 and 2016 because the machine's top could unexpectedly detach from the chassis during use due to excessive vibration.[279]

Advertisements on smart televisions

[edit]

In 2015, users on the websiteReddit began reporting that some Samsung Smart TVs would display advertisements forPepsi products during movies when viewed through thePlex application.[280] Plex denied responsibility for the ads and Samsung told blogGigaom that they were investigating the matter.[280]

In March 2016, soccer starPelé filed a lawsuit against Samsung in theUnited States District Court for the Northern District of Illinois, seeking $30 million in damages, claiming violations under theLanham Act for false endorsement and a state law claim for violation of his right of publicity.[281] The suit alleged that, at one point, Samsung and Pelé came close to entering into a licensing agreement for Pelé to appear in a Samsung advertising campaign; Samsung abruptly pulled out of the negotiations. The October 2015 Samsung ad in question included a partial face shot of a man who allegedly "very closely resembles" Pelé, and also a superimposed ultra-high-definition television screen next to the image of the man featuring a "modified bicycle orscissors-kick", perfected and famously used by Pelé.[282]

In December 2016, Samsung forced an update to their Smart TV line, which resulted in advertisements being displayed in menus on the updated devices.[283]

Viral marketing

[edit]

On 1 April 2013, several documents were shown on TaiwanSamsungLeaks.org saying that the advertising companyOpenTide (Taiwan) and its parent company Samsung were hiring students to attack its competitors by spreading harmful comments and biased opinions/reviews about the products of other phone manufacturers, such asSony andHTC, in several famous forums and websites inTaiwan to improve its brand image. Hacker "0xb", the uploader of the documents, said that they were intercepted from an email between OpenTide and Samsung. Four days later, the Taiwan division of Samsung Electronics made an announcement stating it would "stop all online marketing strategies which involves publishing and replying in online forums".[284] It was widely reported by the Taiwanese media.[285][286][287] Taiwan later fined Samsung Electronics for the smear campaign.[288]

Samsung's Response to the Russian Market Post-2022 Invasion of Ukraine

[edit]

After Russia's 2022 invasion of Ukraine, Samsung's response to the Russian market was inconsistent, revealing mixed signals. Initially, the company halted shipments to Russia, seemingly aligning with international pressure. However, Samsung maintained a presence via gray imports through other Customs Union countries like Armenia and Belarus.[289]

Despite donating $6 million for humanitarian aid,[290] Samsung continued sourcing Russian metals[291] and considered leasing its Kaluga factory to local businesses instead of leaving.[289] By 2023, Samsung had resumed marketing activities in Russia, indicating instability and raising doubts about the company's commitment to international sanctions.[292]

National Samsung Electronics Union 2024 Worker Strikes

[edit]
Main article:Samsung and unions

On 5 June 2024, The National Samsung Electronics Union announced their first historic strike of roughly 28,000 workers on June 7.[293] Negotiations failed to satisfy workers who are asking for a 6.5% raise.[294] On 1 July 2024, the union announced that they would launch a 3-day strike from 8–10 July after negotiations fell short, with the majority of the workers striking from manufacturing states and in-production development.[295][296] The strike was converted into an indefinite strike due to lack of response from management.[297] The strike ended on 1 August, under institutional pressure and falling numbers, though the union said it intended to continue fighting for its demands with other tactics.[298]

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