Qatar Airways Company Q.C.S.C. (Arabic:الخطوط الجوية القطرية,al-Qaṭariyya),[4] operating asQatar Airways, is theflag carrier ofQatar.[5] Headquartered in the Qatar Airways Tower inDoha, the airline operates ahub-and-spoke network, flying to over 170 international destinations across five continents from its base atHamad International Airport.[6][7] The airline currently operates a fleet of more than 200 aircraft. Qatar Airways Group employs more than 43,000 people. The carrier has been a member of theOneworld alliance since October 2013, and the official company slogan has been "Going Places Together" since 2015.[8]
From 1974 until May 2002, theState of Qatar was a joint-owner member ofGulf Air along withOman, theUAEstate of Abu Dhabi, and theKingdom of Bahrain. It became the first among the three countries to withdraw from the airline, although it remained a member of Gulf Air for six months after the government announced its complete termination.[9][10]
Services toAthens,Istanbul, Madras andTunis were discontinued in late 1996, whereasCalcutta and Muscat were removed from the route network in January and September 1997, respectively.[18] Flights toLondon were launched during 1997.[19] The airline also took delivery of two second-hand 231-seaterAirbus A300-600R aircraft on lease fromAnsett Worldwide Aviation Services (AWAS) during the year. A new logo was also revealed with the introduction of the new aircraft.[20] A third A300-600R joined the fleet shortly afterwards, also on lease from AWAS.[21] In July 1998 the carrier placed a firm order withAirbus for sixAirbus A320s, slated for delivery between 2001 and 2005; it also took options for five more aircraft of the type.[22][23] Also in 1998, the carrier struck a deal withSingapore Aircraft Leasing Enterprise (SALE) for the lease of four Airbus A320s, with deliveries scheduled between February and April 1999;[24] these latter four aircraft were aimed at replacing theBoeing 727-200 Advanced fleet.[23] The airline took delivery of the first A320 powered byAero EnginesV2500 on lease from SALE in February 1999.[25]
A Qatar AirwaysAirbus A340-600. The airline became a customer for the type in 2003.[26]
A fourth A300-600R on lease from AWAS joined the fleet in April 2000.[27] In October 2000, Qatar Airways ordered anInternational Aero Engines V2500-poweredAirbus A319CJ and took an option for another aircraft of the type.[28] The airline became theAirbus A380's ninth customer in 2001 when two aircraft of the type were ordered, plus two options.[29] Also that year, the airline resumed services toJakarta.[30] A year later, in May, Qatar withdrew from Gulf Air to ensure the development of its national airline.
In June 2003, Qatar Airways was the first airline that resumed international services toIraq when it flew the Doha–Basra route.[31] Also that month, the airline incorporated its first dedicated cargo aircraft into the fleet. It was an Airbus A300-600R that was converted to freighter in Germany forUS$10 million.[32] Also in June 2003 at the Paris Air Show, the carrier placed an order with Airbus valued atUS$5.1 billion for twoAirbus A321s, 14Airbus A330s and twoAirbus A340-600s.[26][33][34] The deal included eight A330-200s and six -300s;[26] it also included options for further six A330-300s and eight A340-600s.[26] The first aircraft were scheduled to enter the fleet in 2004, with the A340-600 slated for delivery in 2006.[26] During the year the airline started serving the Chinese market with the introduction of flights toShanghai.[35] Also in 2003, the carrier expanded its portfolio of destinations with the commencement of services toManchester in April,[36]Tripoli in November,[37] andCebu andSingapore in December.[38] During the2003 Dubai Air Show the airline firmed up an earlier commitment for two Airbus A380s and took options for another two of these aircraft. The value of the transaction wasUS$1.2 billion.[39] It was also in 2003 that Qatar Airways became the first airline to be audited under the new IATA operational audit programme,IOSA.[40]
Qatar Airways A380
The Qatar Airways Group —which included Qatar Airways, Doha International Airport and corporate business air services, ground handling and in-flight catering companies— reported its first profit ever for thefiscal year (FY) that ended in March 2004. The FY2004 saw the airline transporting 3.35 million passengers.[41]Zürich became the carrier's 53rd destination worldwide in July 2004;[42]Yangon was added to the list of destinations in December the same year.[43] A new service toOsaka was launched in March 2005.[44][45] Its first A340 was delivered on September 8, 2006.
In May 2007, Qatar Airways and Airbus signed amemorandum of understanding (MoU) for the acquisition of 80 Airbus A350 XWBs, including 20Airbus A350-800s and 20 aircraft of the–900 and–1000 variant, respectively, with the first aircraft initially slated for delivery in 2013.[46] The agreement was firmed up in June during the2007 Paris Air Show;[47] three more Airbus A380s were also made part of the order.[48] In July of the same year, during the unveiling ceremony of theBoeing 787 inEverett, Qatar Airways was recognised as a future customer for the type when its logo appeared on one side of the brand new aircraft. By that time, the airline had not acknowledged that it had placed an order for a number of these new aircraft.[49] In November the same year, a firm order for 30Boeing 787-8s, plus options for 35 more aircraft of the–9 or–10 variant, was confirmed. The order also included 14Boeing 777-300ERs, sixBoeing 777-200LRs and sevenBoeing 777Fs, whereas five more aircraft of the type were on option. The combined order was valued atUS$13.5 billion.[50][51] The airline took delivery of its first 335-seater Boeing 777-300ER in late November 2007.[52] The route network grew further during 2007 with the incorporation ofNewark in June,[53]Nagpur —the carrier's seventh destination in India— in September,[54] andStockholm in November.[55] A new scheduled service toNew York-JFK that commenced in November 2008 replaced the Newark route.[53] The first two Boeing 777-200LRs were handed over by the aircraft manufacturer in February 2009.[56] On June 15 of the same year, at the Paris Air Show, Qatar Airways ordered 20Airbus A320 and fourAirbus A321 aircraft worth $1.9bn.[57] On October 12, 2009, the company completed the world's first commercial passenger flight powered by a fuel made from natural gas.[58] Also in 2009, Qatar Airways launched its first scheduled flights toAustralia withMelbourne being the first city served;[59] routes toChengdu,Hangzhou,Phnom Penh andClark International Airport in the Philippines were launched during 2009 as well.[45]
Boeing's handover of a Boeing 777-200LR in September 2011 marked Qatar Airways receiving its 100th aircraft from this aircraft manufacturer.[63] In November the same year, at theDubai Airshow, the airline ordered 55 Airbus planes: 50 A320neo and five A380, in addition to two Boeing 777 freighters.[64]
In July 2012,Perth became the second city served in Australia.[59] On October 8, 2012, Qatar Airways announced it would joinOneworld within the forthcoming 18 months.[65][66] The entrance of the carrier into thealliance was mentored byBritish Airways. The joining ceremony took place on October 29, 2013.
On November 12, 2012, Qatar Airways became the seventh carrier worldwide to acquire the Dreamliner, when Boeing handed over the airline's first aircraft of the type;[67] it was the first delivered to aMiddle Eastern airline.[68] The aircraft was deployed on the Doha–Dubai corridor on November 20.[69] Dreamliner services on the long-haul Doha–London-Heathrow route commenced on December 13, with the airline becoming the first one to offer regular services to the United Kingdom using this aircraft.[70][71] During 2013, Qatar Airways launched flights toGassim in Saudi Arabia, Basra andNajaf in Iraq, Phnom Penh,[nb 1]Salalah andChicago.[72] Services toEthiopia began in September 2013.[73]
In February 2013, Qatar Airways opened its European Customer Service centre inWrocław,Poland.[74][75]
In June 2013, the airline firmed up an order for two Boeing 777-300ER aircraft plus seven options.[76] On November 17, 2013, the first day of the Dubai Airshow, Qatar Airways purchased 50Boeing 777-9Xs.[77] The commitment was firmed up during the2014 Farnborough Air Show in a deal worthUS$18.9 billion; purchase rights for another 50 aircraft of the type were also taken. In addition, the transaction included firm orders for four Boeing 777Fs plus options for another four with a combined value ofUS$2.7 billion.[78] Deliveries of the passenger aircraft are expected to start in 2020.[79]
An all-business class flight to London-Heathrow was launched in May 2014 with Airbus A319LR aircraft.[80][81][82] Flights toEdinburgh were launched in May 2014.[19][83] The carrier expected to take delivery of its first three Airbus A380 aircraft in June 2014,[84] with plans for the aircraft to be displayed at theFarnborough Air Show.[85] There were intentions to first deploy the type on the Doha–London-Heathrow route starting June 17;[86][87] another two undisclosed European points would likely become served with the A380.[88] In late May 2014, it was reported that the delivery of the aircraft would be delayed by several weeks.[89] Further delays shifted the start of A380 services to London to August 1, 2014.[90][91] Delivery of the first aircraft of the type finally took place on September 16, 2014.[92] A380 services to London commenced in October 2014.[93][94][95] The airline became the launch customer for the A350 XWB; the firstAirbus A350-900 was handed over to the company on December 22, 2014, and had its first revenue flight to Frankfurt almost a month later, on January 15, 2015.[96][97][98]
In January 2015, the airline concluded an order for four Boeing 777Fs in a deal worthUS$1.24 billion; Qatar Airways also took purchase rights on four more aircraft of the type.[99][100] In June 2015, it was disclosed that Qatar Airways had ordered tenBoeing 777-8Xs and four additional Boeing 777Fs for US$4.18 billion.[101][102][103]
In August 2015, Qatar Airways was forced to relax its policy of sacking cabin crew for getting pregnant or marrying in their first five years of employment. A spokeswoman stated, "our policies have evolved with the airline's growth". Under the new regulations, "we will provide an opportunity for someone to continue working in a ground position", the spokeswoman said.[104]
In January 2016, the carrier received its first Boeing 747 nose loader.[105] In 2016,American Airlines,Delta Air Lines, andUnited Airlines claimed that their forensic investigators had uncovered documents that allegedly indicated that Qatar Airways had received more than $7 billion in aid from the Qatari government.[106] According to reports, the investigation was conducted by Wilmer Cutler Pickering Hale and Dorr LLP. In July 2016, the U.S. Department of State held talks with Qatar government officials regarding the allegations of unfair competition. No formal action was taken by the Department of State.[107] Qatar Airways has denied allegations that subsidies were received and Qatar Airways CEO Akbar Al Baker condemned the accusations.[108][109][110]
As of February 5, 2017, the airline had the longest regularly scheduled flight of a commercial airline, between Doha and Auckland.[111] On September 1, 2017, it was announced that Qatar Airways bought 49% of AQA Holding, the new shareholder ofMeridiana.[112]
In November 2018, the airline announced it would expand its flights toIran, landing atTehran andShiraz, as of January 2019, and toIsfahan in February.[113] In December 2018, theCEO of Qatar Airways,Akbar Al Baker, threatened to pull the company out of theOneworld alliance in February, following accusations that alliance membersQantas andAmerican Airlines engaged in "hostile business practices" against his carrier.[114] In 2018, during an annual meeting of theInternational Air Transport Association, theCEO of Qatar Airways,Akbar Al Baker, claimed that a woman could not do his job as "it is a very challenging position."[115] Upon receiving backlash regarding his comments, Al Baker explained that he did not intend to refer to all women at Qatar Airways. He also mentioned that he would love to have a female CEO running the company after him.[115] Since then, Al Baker has apologized for his comments in a statement that was provided toThe Independent.[116]
On April 30, 2019, Qatar Airways retired its lastAirbus A340-600 from service after around 16 years of service. The last flight was QR835 fromBangkok Suvarnabhumi International Airport toHamad International Airport. The removal from service was to lower the age of its fleet as well as its ineffectiveness compared to the Boeing 777 as stated by CEO Akbar Al Baker in 2009.[117]
In July 2023, theGovernment of Australia blocked an expansion plan from Qatar Airways that would have seen the carrier double its flights toBrisbane,Melbourne,Perth andSydney.[118] The government intervention was supported by Australian flag-carrier and rival airlineQantas, who argued that Qatar's flights would "distort the market",[119] while the government dismissed criticism from Qatar Airways and tourism operators, stating that Qatar Airways' route expansion is against Australia'snational interest.[120]
In October 2023, Qatar Airways announced a collaboration withStarlink to provide high-speed in-flight internet.[121]
In March 2024, Qatar Airways announced Sama 2.0, marking the debut of the globe's premier AI cabin crew. Sama 2.0 represents an advanced AI team that engages passengers, crafting personalized experiences throughout their journey.[122]
As of November 2023[update] the Qatar Airways'CEO is Badr Mohammed Al-Meer. Al-Meer succeeded longtime CEOAkbar Al Baker, who stepped down on November 5, 2023.[134] Al Baker served as the CEO of Qatar Airways from November 1996 to November 2023.[135][136]
Ownership and subsidiaries
As of May 2014[update], the company is fully owned by theQatari government.[137] Qatar Airways has been fully controlled by the government since July 2013,[138] following the buyout of a 50% stake from a former foreign minister and other shareholders.[139] At March 2023[update], the Qatar Airways Group employed more than 48,000 people, of whom 32,000 worked directly for the airline.[6] Qatar Airways has been described as an example of "soft power" diplomacy by the authoritarian government in Qatar to rebrand the state.[140] Human rights organizations have criticized Qatar Airways for its relationship with the Qatari state, citing the poor human rights record in Qatar.[141][142] Qatar Airways is as of February 2020 the largest shareholder inInternational Airlines Group (IAG) with 25.1% of the shares.[143]
Divisions
Qatar Airways has many divisions, including Qatar Aircraft Catering Company,Doha International Airport, Qatar Airways Holidays, United Media Int, Qatar Duty Free, Qatar Aviation Services, Qatar Distribution Company, andQatar Executive.[144]
Qatar Airways Cargo, the airline's freight branch, is the world's third largest international cargo carrier.[145] Dedicated cargo flights toCairo International Airport were launched in June 2009 complementing the passenger services already operated.[146]
On August 18, 2010, the airline launched its first US-dedicated cargo service from its hub inDoha toChicago–O'Hare with a stop-over inAmsterdam, Netherlands using Boeing 777 freighter aircraft.[147]
On March 13, 2013, Qatar Airways Cargo first of three A330F was delivered provided on lease from BOC aviation replacing A300-600F.[148][149]
Global Supply Systems operated threeBoeing 747-8F aircraft under awet lease arrangement for British Airways World Cargo until BA terminated the contract early on January 17, 2014.[150] An agreement with Qatar Airways to operate flights for IAG Cargo usingBoeing 777F was announced on the same day.[151]
On March 18, 2015, Qatar Airways Cargo announced that starting April 4, 2015, will launch a twice-weekly Boeing 777 Freighter service to Los Angeles which will become Qatar Airways Cargo's fourth US freighter destination alongside Houston, Chicago and Atlanta.[152]
On December 27, 2016, Qatar Airways Cargo announced that it will launch freighter operations to four new destinations in the Americas, Boeing 777 freighters will fly twice a week to the South American cities of Buenos Aires, São Paulo, Quito and the North American city of Miami starting February 2, 2017.[153]
Qatar Executive
Qatar Executive is a corporate jet subsidiary of Qatar Airways, with its livery sporting a white fuselage with a slightly smaller Oryx painted in the airline's traditional colours of burgundy and grey.
The Royal fleet ofQatar Amiri Flight is also painted in full Qatar Airways livery, although they are not part of the airline or Qatar Executive.
Al Maha Airways
Al Maha Airways was a proposed airline to serve the Saudi Arabian market. It used a similar livery, except in green instead of burgundy.[154] It was planned to launch in September 2014 and by May 2015 the airline had already taken delivery of 4Airbus A320 aircraft.[155][156][157]
In February 2017, Qatar Airways announced that the Al Maha Airways project had been cancelled and the airline would not start operations due to ongoing issues gaining its operational license and theQatar diplomatic crisis.[158]
Livery
Qatar Airways has anoryx, the national animal of theState of Qatar, as its logo.[159] Theaircraft livery includes the wordQatar inburgundy-coloured letters on a light grey background at both sides of the forward part of the fuselage, with the word in Arabic titles appearing close to it in a darker grey and a smaller typeface. A burgundy oryx in a grey background adorns the tailfin. The airline unveiled this branding in 2006.[159]
Natural gas to liquid fuel demonstration
On October 12, 2009, a Qatar Airways Airbus A340-600 conducted the world's first commercial passenger flight using a mixture of kerosene and syntheticgas-to-liquids (GTL) fuel, produced from natural gas, on a flight from LondonGatwick Airport to Doha.[160] The experiment's purpose was to demonstrate the viability of jet fuel made from a source not subject to rapidly fluctuating oil prices. Also, positioning natural gas in particular as an alternative source of jet fuel is in the interests of the Qatari government; Qatar is the world's leading exporter of natural gas. However, some experts believe that GTL fuel is likely to remain a marginal choice due to an expensive production process.[161]
Qatar Airways has sponsored weather forecasts onSky News since August 2005.[162]
In July 2013, Qatar Airways becameFC Barcelona's primary shirt sponsor.[163] This sponsorship ended in 2017.[164]
In August 2016, Qatar Airways became Official international Airline Sponsor forSydney Swans.[165]
In May 2017, Qatar Airways becameFIFA Partner, sponsoring all ofFIFA tournaments until2022, part of the four-year deal.[166][167] The deal was extended to 2030.[168]
In February 2020, Qatar Airways became the premium partner forParis Saint-Germain F.C. (PSG) for three seasons until 2022.[177] On June 30, 2022, PSG extended their sponsorship with Qatar Airways for another three seasons until 2025 after taking overAccor on the first team, women's and youth team jerseys.[178]
In August 2020, Qatar Airways became the main shirt sponsor ofClub Africain ofTunisia from the 2020/21 season until the 2022/23 season.[179]
In February 2021, Qatar Airways became the sponsor for theUEFA Euro 2020.[180]
In February 2021, Qatar Airways announced its commitment to fly wild animals back to where they belong through their WeQare program.[181]
On August 24, 2022, it was announced that Qatar Airways would sponsor the Egyptian football clubAl Ahly SC.[183]
On February 22, 2023,Formula One announced a partnership with Qatar Airways, replacingEmirates as the Global Airline Partner in a multi-year deal starting from the2023 season. The partnership includes title sponsorship of three races in the 2023 season.[184]
In June 2023, Qatar Airlines was announced as the official airline partner of United for Wildlife, a group that protects endangered species and works to stop the illegal wildlife trades.[186]
On September 8, 2023,Alpine F1 Team announced a partnership with Qatar Airways to become the Official Airline Partner. The deal was also for promoting together for the2023 Qatar Grand Prix that runs from October 6–8, 2023.[187]
On November 13, 2023,Inter Milan announced a partnership with Qatar Airways to become the Official Airline Partner.[188]
In 2015, they bought 9.99% of theInternational Airlines Group. Qatar has steadily increased its shareholding since then and held 25.1% of the shares as of February 2020.[191]
In December 2019, Qatar Airways purchased a 60% stake inRwanda's new $1.3 billion international airport,Bugesera International Airport. The MoU signed between Qatar Airways and the Rwandan government read, "The partnership features three agreements to build, own, and operate the state-of-the-art facility."[192]
In February 2020, Qatar Airways acquired a 49% stake in Rwanda's flag carrier airline,RwandAir. The partnership is intended to be beneficial for both the airlines as it would provide technical and financial support to RwandAir for its development and hub strategy, while Qatar Airways would be able to bypass the embargo imposed by neighbouring countries.[193][194]
Qatar Airways andjetBlue are minority shareholders inJSX.[197]
Qatar Airways has recently been announced as the Official Airline Partner and Official Cargo Airline Partner ofMotoGP. As part of this new long-term collaboration, Qatar Airways will offer passenger and cargo services for MotoGP™. This includes providing commercial tickets, charter flights for championship personnel, and freight services through Qatar Airways Cargo.[198][199]
In February 2025, the Australian Government approved the sale of 25% ofVirgin Australia Holdings allowing for Virgin to start flights from Perth, Brisbane, Sydney and Melbourne to Doha. These flights will be operated by Qatar Airways 777-300ER aircraft through a wet-lease to Virgin, allowing Qatar to have access to 28 additional flights per week through a code-share arrangement.[200][201]
Qatar Airways began another route to Australia, with a non-stop service fromAdelaide being launched in 2016 viaAirbus A350 aircraft.[224]
In June 2017, all Qatar Airways flights were prevented from entering Emirati, Saudi Arabia, Bahrain and Egyptian airports due to the2017 diplomatic crisis. All airlines in those countries had already suspended operations in Qatar's airspace and airports. This ban was in effect until January 2021, when it was lifted.[225]
On June 18, 2019, Qatar Airways launched its first flight from Doha toDavao,Philippines.[226]
On July 1, three months after announcing Doha-Mogadishu flights, Qatar Airways launched its first flight toSomalia.
In September 2020, Qatar Airways suspended flights to bothBirmingham Airport andCardiff Airport due to low demand because ofCOVID-19 travel restrictions.[228] Flights toBirmingham Airport andCardiff Airport were scheduled to restart on March 28, 2021, however the flight to Birmingham was only restarted on the July 6, 2023,[229] and the flight to Cardiff never restarted.[228]
In January 2021, the embargo was lifted and Qatar Airways was again able to fly to countries such as Saudi Arabia, United Arab Emirates, Egypt and Bahrain and use their respective airspace.[230]
As of January 25, 2021, Qatar Airways' network spreads across 120 destinations after the settlement of Qatar's airspace dispute with neighbouring Gulf countries. The carrier plans to expand its network to reach 130 routes by March 2021.[231]
On July 24, 2021, Qatar Airways resumed service toCebu after eight years of absence. Cebu, the second largest city in the Philippines, became the third destination in the country to be served by Qatar Airways.[232]
On 1 September 2023, Qatar Airways re-introduced the route from Doha toAuckland with frequency of 7 times per week using itsAirbus A350-1000 aircraft. The route is known to be the third longest non-stop direct flights in the world, at a distance of 9,032 air miles.[233][234]
On January 7, 2025, following the tension ease inSyria, Qatar Airways resumed its schedule of three weekly flights toDamascus after 13 years of absence, helping Syria reconnect with major destinations in the region.[235][236] Subsequently, Qatar Airways announced the resumption of operations toMalta beginning 2 July 2025, servicing the route with its fleet ofAirbus A320 aircraft.[237]
On March 2025 Qatar Airways announced it is expanding its services to meet the anticipated summer travel surge by increasing flights to 11 global destinations. Starting October 27, the airline will operate eight daily flights to London Heathrow, totaling 56 weekly flights. Services to Male in the Maldives will increase from 13 to 28 weekly flights by late December. Additionally, beginning December 16, flights to Miami will rise to twelve weekly, and Tokyo will see eleven weekly flights.[238]
First class seats are equipped with massage functions and an entertainment system. The cabin is available only on A380s and features a 90-inch (230 cm) seat which can transform into a fully flat bed, alongside individual 26-inch television screens. The cabin is in a 1-2-1 configuration.[255][256]
Qatar Airways offers business class passengers fully flat beds with direct aisle access in a 1-2-1 configuration on board its Airbus A380, Airbus A350, Boeing 777, and Boeing 787 aircraft. On other long and medium-haul aircraft, business class seats are in a 2-2-2 configuration offering flatbed seats with 180 degrees recline, with massage functions.[257]
In March 2017, Qatar Airways revealed a new business class cabin, named "Qsuite." The new cabin offers suites with doors arranged in a 1-2-1 configuration.[258] Qsuite features single seats on the window sides, and the middle section suites can be converted into a quad room, allowing four passengers to face each other in a dining-room like set up. Additionally, select "couple" seat pairs in the middle section can be converted into a double bed, offering a product similar to what other airlines offer in First Class. Launched on new Boeing 777-300ER and A350 XWB aircraft in summer 2017 and initially introduced on the Doha to London Heathrow route, the new seats will be retrofitted in the remaining fleet progressively,[259] excluding the Airbus A330s and Airbus A380s due to their upcoming retirement of the types beginning in 2019 and 2024 as Qatar Airways introduced the Airbus A350, Boeing 787, and Boeing 777X to replace them.[citation needed]
Economy class
Economy Class seats (equipped with Oryx One in-flight entertainment screens) on a Boeing 777-300ER
Qatar Airways offers economy class passengers a seat pitch of up to 34 inches (86 cm). Economy class passengers on A330 aircraft are offered individual seat-back TV screens. Passengers on Airbus A350, A380, Boeing 777 and 787 aircraft are offered touch-screen IFE monitors.[260]
Qatar Airways has taken delivery of several A320 family aircraft so far with individual seat-back personal televisions in every seat in economy class. The IFE is equipped with the same Thales entertainment system as used in the wide-body fleet. A further four A321s and the two A319LRs will be equipped with the new IFE, as well as new upcoming A320 family aircraft deliveries.[261]
New economy seats were introduced with the launch of the 787.[258] These new seats will be produced by Recaro and are fitted in a 3-3-3 configuration. 16.9 inches (43 cm) of width and a pitch of 32 inches (81 cm) will offer less personal space than before. Furthermore, each seat will have a 10.6-inch in-seat LED monitor offering in-flight entertainment. The features will also extend to the possibility of Wi-Fi and GSM telephony usage and USB ports for connecting personal items such as digital cameras.[262]
In-flight entertainment
Qatar Airways' in-flight entertainment system is called Oryx One.[263] Except some Airbus A320 and Boeing 737 Max family aircraft, all aircraft have personal seat-back entertainment screens. Some Airbus A320 family aircraft are fitted with main-screen entertainment. The airline is updating the Airbus A320 family aircraft to seat-back AVOD. Qatar Airways also offers onboard Wi-Fi on all A380, A350, B777, B787, A319, and selected A320, A321, and A330 aircraft.[264]
Privilege Club
Qatar Airways' Privilege Club loyalty program allows members to accumulateAvios miles from flying on Qatar Airways and oneworld airline partners and non-airline partners. 1:1 transfer of Avios miles from Avios programs ofBritish Airways,Iberia andAer Lingus is also offered as part of the program. Privilege Club also awards Qpoints for segments flown on Qatar Airways and oneworld partner airlines. Four tiers are offered: Burgundy, Silver, Gold and Platinum, each of which comes with increasing benefits.[265]
Lounges
In 2015, Qatar Airways opened the Al Safwa First Lounge for its first-class passengers.[266]
The airline's first lounge outsideDoha opened at London Heathrow's Terminal 4 in January 2012 and Qatar Airways opened its new Premium Lounge atDubai-International's Concourse D in April 2016. In January 2017, Qatar Airways opened its new premium lounge within Terminal 1 atCharles de Gaulle Airport.[267] This marks the airline's third international lounge, following the successful openings in London Heathrow and Dubai.The lounge has a capacity for up to 200 passengers and includes two terraces, one of which is designated for smoking.[267]
Controversies
Treatment of employees
Pay
Qatar Airways’ average pay for its long-haul international crew is significantly less than that of its competitors, with airlines such as Australian-flag carrierQantas paying its long-haul crew on average three times more of what Qatar Airways pay for similar distance routes.[268][269] Qatar Airways employees are prohibited from campaigning for pay rises through industrial action and advocacy campaigns astrade union activity is effectively illegal for the vast majority of workers in the State of Qatar.[270][271]
Working conditions
In 2014, theSwedish newspaperExpressen published a report ostensibly based around three Qatar Airways employees, whose lives were allegedly heavily "monitored" and "controlled" by the company.[272] Qatar Airways' Swedish PR agency responded to the report by stating, "Because we do not know which individuals and which particular cases the article is based on, Qatar Airways is unable to comment".[272] The CEO of Qatar Airways has denied the claims made in a Swedish newspaper regarding the alleged unfair treatment of its employees. He stated, "This is not directed at Qatar Airways, but rather at my home country." My country is being unfairly criticized and attacked without any justification.[273]
In 2022, a Thompson Reuters Foundation report revealed that Qatar Airways crew are frequently exposed to dangerous, life-threatening working conditions, highlighting that most pilots and cabin crew collectively suffer burnout and fatigue from being overworked and underpaid, and are fearful of publicly and privately speaking out due to the risk of disciplinary action by Qatar Airways or criminal prosecution by the State of Qatar.[270]
2020 Doha Airport forced strip searches
On October 2, 2020, thirteenAustralian female passengers aboard a Qatar Airways flight toSydney fromHamad International Airport inDoha were forced to deplane before takeoff at gunpoint,[274] and were subsequentlystrip searched and "subjected to an invasiveinternal examination" against their will. This was allegedly prompted by the discovery of a newborn baby in an airport bathroom. This evolved into a diplomatic incident between Australia and Qatar with the then-Australian foreign ministerMarise Payne stating "the treatment of the women concerned was offensive, grossly inappropriate, and beyond circumstances in which the women could give free and informed consent".
In July 2023, the Australian Government rejected a request for Qatar Airways to double capacity intoSydney,Melbourne,Brisbane andPerth, with Australian Minister for TransportCatherine King stating that the 2020 incident was a 'factor' influencing the Australian Government's rejection of the bid.[276]
In September 2023, Qatar Airways' senior vice president of global sales Matt Raos asserted that the 2020 incident was "a one-off and an isolated incident" during anAustralian Senate inquiry.[277]
In April 2024, TheFederal Court of Australia dismissed the case, after finding that the searches did not happen onboard a Qatar Airways aircraft nor were carried out by the airline's employees.[278] Also, Qatar strongly expressed its disapproval of the incident soon after it happened, with Qatari officials apologizing multiple times.[279][280]
Qatar Airways, since joining theOneworld alliance in 2013, has been involved in numerous high profile public disputes with fellow members of the alliance. Qatar Airways was engaged in a dispute withAmerican Airlines from 2017 to 2020,[281] and a dispute withQantas started in 2018 and continues to this date.[282] In 2015 and 2019, Qatar Airways threatened to leave Oneworld citing its relationship with American and Qantas, however never followed through on this threat.[281]
On September 29, 2022,The Times published an article about the death of British travel industry executive Marc Bennett in Qatar. On December 24, 2019,Bennett was found hanged in his hotel room in Doha. According to the investigation by The Times, Bennett was arrested after resigning from a senior post with Qatar Airways for a rival firm in Saudi Arabia.[283] Qatar Airways toldThe Times, "On 15 October Marc left the business and evidence subsequently came to light showing that over a significant period Marc had emailed highly confidential documents relating to Qatar Airways to a private email address without authorization. Marc was still in Qatar at the point this discovery was made. He was arrested and this then became a police matter."[284] However, Qatari authorities claimed that he had committed suicide and Qatar Airways stated, "Marc Bennett was a valued and popular former colleague of Qatar Airways group. He left with our best wishes."[285]
EU transport chief bribes
In November 2024, it was reported theEuropean Public Prosecutor's Office (EPPO) has initiated a criminal investigation into Henrik Hololei, a former EU transport chief, over allegations of accepting free flights from Qatar Airways while negotiating anOpen Skies deal that favored the airline. Reports indicate Hololei traveled business class at no cost nine times from 2015 to 2021. Following a prior investigation by the European Anti-Fraud Office, theEuropean Commission's disciplinary office has also been involved, though its procedures are in the early stages. Hololei resigned from his position as director general but remains a political advisor within the EU.[286][287]
EU–Qatar agreement on air transport
In December 2022, the European Parliament suspended Qatar's access following allegations that Qatari representatives offered substantial bribes to influence decisions, leading to the arrest of several individuals, including MEP Eva Kaili.[288] Subsequently,Lufthansa called for the suspension of the EU-Qatar air transport agreement, citing competitive disparities and the corruption allegations associated with its negotiation.[289]
^Kingsley-Jones, Max (April 1, 2003)."The Gulf's ambitious airlines". Flightglobal.Archived from the original on July 5, 2014. RetrievedDecember 23, 2023.This position was strengthened last year when the state of Qatar withdrew from Gulf Air and threw all its weight behind its home carrier.
^"Aircraft news".Flightglobal.Airline Business. April 1, 1996.Archived from the original on June 13, 2014. RetrievedDecember 23, 2023.Qatar Airways has bought a B747SP from Air Mauritius brokered by UK-based Isis Aviation Services.
^"Marketplace".Flightglobal. January 7, 1998.Archived from the original on June 13, 2014. RetrievedDecember 23, 2023.Ansett Worldwide Aviation Services has leased a Pratt & Whitney PW4158-powered Airbus A300-600R, which was previously withGaruda Indonesia, to the Nigerian airlineBellview. The lessor has also placed a third A300-600R with Qatar Airways.
^"Aircraft News".Flightglobal.Airline Business. September 1, 1998.Archived from the original on June 13, 2014. RetrievedDecember 23, 2023.Qatar Airways has confirmed an order for six A320-200s and five options, with deliveries commencing 2001.
^"Marketplace".Flight International.Flightglobal. October 14, 1998.Archived from the original on June 13, 2014. RetrievedDecember 23, 2023.Qatar Airways has signed a deal with Singapore Aircraft Leasing Enterprise for the lease of four Airbus Industrie A320s for five years. Deliveries will take place between February and April next year.
^"Marketplace".Flight International.Flightglobal. April 11, 2000.Archived from the original on June 14, 2014. RetrievedDecember 23, 2023.Qatar Airways is boosting its A300-600R fleet to four aircraft with the lease of an ex-China Northern Airlines example powered by Pratt & Whitney PW4158s, from Ansett Worldwide Aviation Services.
^"Airline News-Oct. 28, 2014".Air Transport World. October 28, 2014. Archived fromthe original on October 29, 2014.Qatar Airways' first fully connected Airbus A380 has entered revenue service on flights between Doha and London. Qatar's nine other A380s will also be serviced with both Mobile OnAir and the next generation Internet OnAir.
^Blachly, Linda (January 8, 2016)."Aircraft News-Jan. 8, 2016".Aviation Week Network.Archived from the original on January 9, 2016. RetrievedJanuary 2, 2024.Qatar Airways Cargo received its seventh Airbus A330F and first Boeing 747F nose loader aircraft to its fleet at its home base in Hamad International Airport, Doha.
^"Nonong Araneta remains as PFF president".Tiebreaker Times. November 29, 2019.Archived from the original on April 6, 2023. RetrievedDecember 2, 2019.Qatar Airways, upon Araneta's request, has agreed to a three-year deal as title sponsor of the PFL starting next year.
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