 | |
 PFSweb office | |
| Company type | Subsidiary |
|---|---|
| Nasdaq: PFSW (1999-2023) | |
| Industry | |
| Founded | 1994; 31 years ago (1994) |
| Founder | Mark C. Layton |
| Headquarters | , United States |
Number of locations | 12
|
Area served | Worldwide
|
Key people | Zach Thomann |
Number of employees | 1100 |
| Parent | GXO Logistics |
| Website | pfscommerce |
PFSweb, Inc. (Priority Fulfillment Services) is aneCommerce fulfillment and logistics 3PL service provider forbusiness-to-business anddirect-to-consumer companies.[1] Its corporate headquarters were relocated fromAllen, Texas toIrving, Texas in 2022. As of 2023, the company had 2.2 million square feet of warehouse space, and distribution centers in the U.S., the UK, Belgium, and Canada.[2][3]
PFSweb, Inc. was founded in 1994 as Priority Fulfillment Services, Inc. (PFS)[4] by Texas-based Daisytek International Corporation.[5][6] The company first specialized in running call centers for clients and then expanded to provide electronic-commerce sales and order processing, product warehousing, packaging, and fulfillment services.[7][8]The company formed aEuropean division, PFSweb Europe, and 10 employees working at a call and fulfillment center inMaastricht, Netherlands, and expanded its operations to include a centralized European fulfillment center in Liège, Belgium.[9][10]
In 1999, PFSweb was spun off from Daisytek as a separately operated, publicly traded company.[11][12] Mark C. Layton, previously president and CEO of Daisytek, became chairman, president, and chief executive officer of PFSweb.[13][14]
In February 2002, the company began offering customizedmanufacturing andsupplier inventory services.[citation needed]
In 2006, PFSweb named Michael Willoughby as thePresident of the company.[15] In February of that year, PFSweb completed the all-stock purchase of eCOST.com Inc.[16] Under the merger, the online discount retailer became a subsidiary of PFSweb.[16]
In early 2008, PFSweb formed a partnership withDemandware to expand its capabilities in the e-commerce technology market. PFSweb integrated the technology with its existing services, allowing it to enter into the marketplace ofEnd-to-End (E2E) suppliers with its End2End eCommerce solution.[citation needed]
In February 2011, it was announced that PFSweb completed the sale of eCOST.com toPC Mall, Inc. for $2.3 million.[17] In addition, PFSweb contracted with PC Mall to provide a variety of eCommerce services, including IT and customer care to eCOST.com operations on a temporary basis.[17][18] Later that year, the company expanded its End-to-End eCommerce capabilities, launching a new solution through a partnership with Shopatron to create an omni-channel commerce solution.[19]
In 2013, PFSweb announced a leadership change as Mike Willoughby replaced Mark Layton as CEO of the company.[20] That year, PFSweb formed a relationship with the Japanese company transcosmos, Inc. (TCI).[21] TCI bought a 20% stake in PFSweb, and PFSweb provided its services to TCI customers.[22]
The company expanded internationally in 2015 by opening offices in Germany and the U.K. as well as expanding operations in Bangalore, India.[23] In 2018, the company expanded its U.K. operation with a new logistics center.[24]
In 2021, PFS sold the LiveArea agency to Merkle, a subsidiary of Japanese digital marketing company Dentsu, in 2020.[25]
In October 2023, PFSweb was acquired byGXO Logistics for approximately $181 million.[26][2]
PFSweb is a 3PL providing eCommerce fulfillment and logistics. Their primary services include distributed order orchestration systems, order processing, and shipping. They also provide customer care and contact center services, as well as fraud protection and payment processing.[27][28][29][26][3][2]
As of September 2023, PFSweb had 102 clients, mainly B2C[33][34] includingUS Mint,Pandora,[35][36]L'Oreal USA,[35][36] Champion,Wimbledon,On, andGlossier.
