| Get Help | |
|---|---|
 | |
 Get Help inWindows 10 /Windows 11 | |
| Developer | Microsoft |
| Stable release | |
| Operating system | Windows 10,11 |
| Type | Support |
Get Help, known asContact Support before the Windows 10 Creators Update,[2] is a built-in interface for communicating withMicrosoft customer service employees over theInternet. The opening screen requests that the user specify a product and explain a problem with it. It also offers the user links to online help articles for business and IT support, Microsoft Store sales and support, and a disability answer desk.[3][4]
Once a problem has been entered, the user is offered a chance to review that and select a product from the following icon-based list:
After the user has selected a product category, the next screen presents links for solving the problem, device information, a call link with an estimated wait time, a scheduler, and a screen for chatting with an agent byinstant message.[5][6]
Previously, like Quick Assist, Get Help was updated throughWindows Update, notMicrosoft Store, even though Get Help is built from theUniversal Windows Platform. However, since the Windows 10 20H2 update, Get Help can now be updated through the Microsoft Store.
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