Demutualization is the process by which a customer-ownedmutual organization (mutual) orco-operative changes legal form to ajoint stock company.^[1] It is sometimes calledstocking orprivatization. As part of the demutualization process, members of a mutual usually receive a"windfall" payout, in the form of shares in the successor company, a cash payment, or a mixture of both.Mutualization or mutualisation is the opposite process, wherein a shareholder-owned company is converted into a mutual organization, typically through takeover by an existing mutual organization. Furthermore, re-mutualization depicts the process of aligning or refreshing the interest and objectives of the members of themutual society.

The mutual traditionally raisescapital from its customer members in order to provide services to them (for examplebuilding societies, where members' savings enable the provision ofmortgages to members). It redistributes someprofits to its members. By contrast, a joint stock company raises capital from its shareholders and other financial sources in order to provide services to its customers, with profits or assets distributed to equity or debt investors. In a mutual organization, therefore, the legal roles of customer and owner are united in one form ("members"), whereas in the joint stock company the roles are distinct. This allows a broader capital base if the customers cannot or will not provide sufficient financing to the organization. However, a joint stock company must also try to maximize the return for its owners instead of only maximizing the return and customer services to its customers. This can lead to a decline in customer service to the extent that customers', management's and shareholders' interests diverge.^[2]

A very early example of demutualization were the changes to the structure of theUnion Insurance Society of Canton initiated by its secretary N.J. Ede between 1873 and 1882 leading to its re-registration as a limited company having originated as a mutual assurance society for traders in Canton in 1835.

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There are three general methods in which an organization might demutualize,full demutualization,sponsored demutualization, and into amutual holding company (MHC). In any type of demutualization, insurance policies, outstanding loans, etc., are not directly affected by the organization's change of legal form.

• In afull demutualization, the mutual completely converts to a stock company, and passes on its own (newly issued) stock, cash, and/or policy credits to the members or policyholders. No attempt is made to preserve mutuality in any form. However, in a full demutualization of amutual savings bank, stock is issued to investors in aninitial public offering, while the depositors, who theoretically owned the bank before demutualization, do not automatically receive stock and must separately invest. Under United States federal and state regulations, depositors receive first priority to purchase the stock before any other investors.^[3]
• Asponsored demutualization is similar; the mutual is fully demutualized and its policyholders or members are compensated. The difference is that the mutuality is essentiallybought by a stock corporation. Instead of receiving stock in the formerly mutual company, stock in the new parent company is granted instead.
• Amutual holding company is a hybrid concept, part stock company and part mutual company. Technically, the members still own over 50% of the company as a whole. Because of this, they are generally not significantly compensated for what would otherwise be viewed as loss of property. (This is also why many jurisdictions, includingCanada,^[4] disallow the formation of MHCs.) The core participants are isolated into a special segment of the company, still viewed as "mutual". The rest is a stock company. This part of the business might be publicly traded, or held as a wholly owned subsidiary until such time that the organization should choose to go public.

Mutual holding companies are not allowed in New York where attempts by mutual insurance to pass permissible legislation failed. Opponents of mutual insurance holding companies referred to the establishment of mutual holding companies in New York as "Legalized Theft".^{[citation needed]}

Some MHC demutualizations have been planned as the first of a two-stage process. The second stage would be full demutualization once the transition pains into MHC status are complete. In other cases, the MHC is the final stage.

Note that some mutual companies, such asNationwide Mutual Insurance Company and theMassMutual, have owned stock companies listed on a stock exchange. Nationwide bought back its subsidiary stock company in full, on December 31, 2008.^[5] These are not MHCs, however; they are simply mutual companies which have majority control over one or more stock companies. Other mutual companies may own some of another company's stock, but as simply an asset, not something they actually control. Finally, many mutual companies, including Nationwide and MassMutual, have wholly owned subsidiaries. The subsidiaries may technically be stock companies, but the mutual owns all the stock. For example, theNew York Life Insurance and Annuity Corporation (NYLIAC) is a wholly owned subsidiary of theNew York Life Insurance Company (NYLIC). A person may purchase an insurance policy from either company, but only those who own participating policies from NYLIC are mutual members. Other policyholders are customers.

The Stockholm Stock Exchange was the first exchange to demutualize in 1993, followed by Helsinki (1995), Copenhagen (1996), Amsterdam (1997), the Australian Exchange (1998) and Toronto, Hong Kong and London Stock Exchanges in 2000.^[6] TheChicago Mercantile Exchange became a shareholder-owned public corporation in 2000 through apublic offering. "The road to this initial public offering began in June 2000, when Exchange members voted overwhelmingly to transform the then not-for-profit, membership-owned organization into a for-profit, shareholder-owned corporation. On November 13, 2000, CME became the first U.S.exchange orcommodities exchange to demutualize into a joint stock corporation."^[7] The Chicago Mercantile Exchange had itsIPO on December 6, 2002.

TheChicago Board of Trade similarly carried out anIPO in 2005, having previously been "a self-governing, self-regulated Delaware not-for-profit, non-stock corporation that serves individuals and member firms".^[8]The Stock Exchange of Hong Kong underwent a similar process of demutualization and was publicly traded.^[9]

SIX Group, a global financial service provider based in Switzerland, represents an extra ordinary form of a mutualised organisation. The owners are limited to an exclusive group of service consumers, in particular Swiss and foreign banks. This entails a closer relationship with the customer, since a customer might influence the customer-oriented behavior by the magnitude of its own equity holding of SIX Group – in this category the subsidiarySIX Swiss Exchange AG.

Over 200 US mutuallife insurance companies have demutualized since 1930. At the end of the 20th century and beginning of the 21st century numerous large mutuals such asPrudential,MetLife,John Hancock,Mutual of New York,Manulife,Sun Life,Principal, andPhoenix Mutual decided to demutualize and return to policyowners all the profits they had accumulated as mutual life insurers. Policyowners were awarded cash, stock and policy credits exceeding $100 billion in a wave of demutualizations, which have been regarded by some asvery rewarding to the new owners although the effect on customers is not discussed. Others show that the demutualization process is detrimental to customers.^[2]

The boards of directors of other mutual companies, which includeNorthwestern Mutual,Massachusetts Mutual,New York Life,Pacific Life,Penn Mutual,Guardian Life,Minnesota Life,Ohio National Life,National Life Group,Union Central Life,Acacia life, andAmeritas Life decided to either remain mutual or they decided to form mutual insurance holding companies. At the end of 2006 there were fewer than 80 mutual life insurers in the United States. Some of these mutual companies award dividends to their policyowners. For example, Northwestern Mutual expects to pay more than $5 billion in dividends to participating policyowners in 2008. Northwestern Mutual has paid its policyowners more than $65 billion in dividends, since the company was founded 151 years ago.^[10] Mass Mutual Financial Group's Web site defines life insurance policy dividends.^[11]

Numerousagricultural supply and marketing cooperatives have demutualized.One of the largest,CF Industries, a manufacturer and distributor of fertilizers in the United States, was for 56 years acooperative federation. CF then demutualized and made aninitial public offering of equity stock in 2005.^[12]

Another large example isKerry Co-operative Creameries ofIreland, a milk and meat processor that partially demutualized in 1986 under the so-called Irish model, with the primary business of the co-operative transferred to a publicly traded companyKerry Group and the shareholding split between the co-operative and its farmer members.^[13] Since this partial demutualisation, the co-operative has gradually reduced its holding in the Kerry Group in order to fund an extensive redemption scheme of its own co-operative shares held by farmer members.^[14]

Murray Goulburn Co-operative^[15] and Australia's 2016 dairy crisis^[16] is another large example.

Abuilding society is a form of mutual mortgage provision organization that emerged in the UK in the 19th century, for personal savings and home mortgages. For much of the 20th century, building societies had a large share of the retail savings market, and they had their zenith after the deregulation under the Building Societies Act 1986.Following that Act, many of the larger societies, beginning withAbbey National, the second largest, in 1989, and including theHalifax Building Society, the largest, soon converted into joint stock banking companies, some of which were subsequently acquired by other banks. Many societies soon became targets of speculative "carpetbaggers", who opened savings accounts in order to obtain a windfall, in cash or shares, in the event of demutualisation.Most of the remaining societies, such as theNationwide Building Society, the largest remaining mutual, adoptedpoison pill clauses in their rules as a defense against carpetbaggers. These took the form of a charitable assignment provision that requires new members to assign any compensation from demutualization to charity.^[17]

The UK motorists' organization,The Automobile Association, demutualized and was purchased byCentrica plc in 1999.The sale was completed in July 2000 for £1.1 billion.

As well as the manyagricultural supply cooperatives that demutualized, a small number of general retailconsumers' cooperatives have demutualized or considered demutualization. In 1997,Andrew Regan launched an unsuccessful hostile takeover bid to demutualize the UK's giantCo-operative Wholesale Society, which, despite its name, was a large retailer in its own right. In 2007, the tiny Scottish retailer,Musselburgh and Fisherrow Co-operative Society, completed most or all of the steps necessary to demutualize. In 2008, a Swiss competition regulator recommended demutualization to Switzerland's leading supermarket chains,Coop andMigros.^[18]

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Irish grocer-ownedretailers' cooperative,ADM Londis, changed its capital structure in 2004 to an unlistedpublic limited company, allowing its owners to trade its stock privately at market value.

• Carpetbagger (United Kingdom)
• Corporatization
• Financial institution
• Mutual insurance
• Privatization
• Thatcherism

• John W. Carson,Conflicts of Interest in Self-Regulation
• Andreas M. Fleckner,Stock Exchanges at the Crossroads

• The Feeling's Not Mutual An Analysis of Governor Pataki's Proposed Mutual Holding Company Legislation (New York State Assembly, 1998)
• Reorganization Status of Mutual Life Insurance Companies (USA)
• Co-operative Issues – Demutualisation – International Co-operative Alliance
• Pollock, Ian (2008-09-29)."Not such a good idea after all?".bbc.co.uk. BBC News.'With hindsight they raised more money than they would have done had they stayed as building societies and with the credit crunch that now looks like a mistake,' said Adrian Coles. But John Wriglesworth argues that losing their independence because of this was certainly not inevitable ... – Analysis after the last of the UK's demutualized building societies lost its independence
• [1] How the nation's largest mutual life insurers - MetLife, New York Life, Principal Mutual and others - attempted to make off with $100 billion of policyholders' money by creating "Mutual Holding Companies". And how they were stopped.

• Cooperatives
• Corporate finance
• Mutual organizations
• Demutualized organizations

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