Logo for the Apple Authorized Service Provider program
Apple Authorized Service Providers (previously calledApple Specialist Resellers[1]) are independent companies which are certified byApple Inc., which carry out in-warranty or out-of-warranty repairs of Apple products as part of the company'sAppleCare program.[2] Apple provides retailers and repairers with tools, training, and service manuals. All technicians working on these repairs must beApple Certified Technicians. Examples of Apple Authorized Service Providers includeBest Buy andSimply Mac.[3]
The concept of the service originated with Richard Haddock, who was friends withDr. Gil Amelio, thenCEO of Apple, and recommended that they form a reseller channel designation.[4] Dr. Amelio assigned Paddy Wong and Loretta Flores of Apple the task of designing the program, with input from a few resellers.
Apple rolled out the Apple Specialist Program in December 1996. It continued under that name through 2016. Apple has since disbanded the Specialist Program and moved on to Premier Partners. This program involves meeting higher quality standards. Service providers who are unable to meet these standards are dropped to aValue-added resellers.[citation needed]
In 2019, Apple introduced a similar program to the Apple Authorized Service Provider Program, the Independent Repair Provider Program, which allows for independent businesses to do out-of-warranty service.[5] The program was criticized byMotherboard as "invasive" for unannounced inspections by Apple and required telemetry being required to join the program.[6]
