Web-based VoIP is the integration of voice over IP technologies into the facilities and methodologies of the World-Wide Web. It enables digital communication sessions between Web users, or to users of traditional telecommunication services. Using click-to-call, for example, a web user may click on a telephone number, or some other suitable icon, embedded in a corporate web site to initiate a web-based telephone call with a customer service representative without leaving the web site or using any other addition telephony equipment.
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